State of Global Provider Industry: Findings from the 2010 ORN Global Service Provider Survey This session will present findings from the 2010 survey with a special emphasis on the competition between India and China, as well as opportunities in regions such as North Africa, Latin America, and Egypt, as well as integrate early findings from the 2010 PwC Duke corporate (buy side) survey....more
Certified Outsourcing Professional® (COP) ...more
The Ever-Changing Global Service Provider Industry: Key Findings for 2010 The history: The Duke Offshoring Research Network (ORN) has been tracking the development of the global service-provider industry annually since 2007. This multi-year Service Provider Survey encompasses academic research informed by, and informing, managerial practices. PwC served as lead collaborator for the survey....more
Outsourcing in Global Transition Driven by one set of factors in the late 1980s, outsourcing serves very different needs in 2012. Cost reductions and asset light structure justifications have been replaced by focuses on tighter controls, improved innovation capabilities, and access to global networks among others. Deep changes have occurred in both the product and its form of delivery as well as the underlying justifications for it....more
Today's Shared Services Operating Models: The Engine Behind Enterprise Transformation - Leveraging the Power of Globally Intergrated Business Services Today’s market leaders understand the need to create an integrated organization that can seamlessly connect and interact with as well as respond to customers, consumers, suppliers and resources worldwide....more
Megatrends and their Impact on Outsourcing We are in the midst of a transition from a society based on physical capital and marginal innovation to a knowledge-based society where agility, radical innovation, and flexibility have become the basis for our future society. As agile organizations, companies will have to choose their focus and the degree to which outsourcing and offshoring will serve their organizational needs. Using results from a global study and analysis of the future of facility management and services conducted for ISS, we learned how megatrends will shape outsourcing and offshoring over the coming decade.
The Business Value of Informational Webinars: Insights - Best Practices – Metrics In the B2B world, webinars are becoming an important tool in the go-to-market arsenal for organizations of all sizes, from bootstrapped to name brands. Not only is there true business value to webinars, but experience validates that a properly conceived and executed webinar campaign breathes life and creates excitement around a compelling value proposition, will help you raise brand awareness, boost your thought leadership and most importantly drive fresh new sales leads for optimizing revenue generation.
The Many Dimensions of BPO Infrastructure: It’s Not Just About Keeping the Lights On As part of our own due diligence framework, we look at overall country infrastructure and its stability and suitability for BPO destination. Although, infrastructure is generally considered more stable and newer in many of the Latin American countries, there are some of the dimensions of infrastructure that we look at, require a more thorough due diligence – before and during BPO operations....more
The 2013 Outsourcing World Summit Presentations ...more
2011 Global Outsourcing 100 IAOP is pleased to announce that the following companies have been selected as 2012's best outsourcing service providers – The Global Outsourcing 100®. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.
Outsourcing's Threshold Moment Michael Corbett opened The 2011 Outsourcing World Summit with this far-reaching discussion of the current state and future direction of our field....more
Negotiating Cloud Computing Agreements Cloud computing agreements can be negotiated! Although often these deals must be done on a “take it or leave it” basis, many cloud offerings may be customized to yield expected benefits and address concerns such as privacy compliance and data security....more
Embedded in the Business: The Growing Role of Analytics in BPO Find out how to use data and sophisticated quantitative models as strategic tools in their efforts to achieve high performance....more
Sourcing Competence Center 2.0: Saving Costs Using eSCM-CL Achmea, one of the largest Dutch insurance companies, decided to bring its sourcing capabilities to the next level, using eSCM-CL as a framework. By setting up a sourcing competence center (SCC), Achmea incorporated sourcing as a continuous strategic business instrument. Here is the story....more
Show Me the Money The headlines read these are the worst of times. But if you’re looking for a job in outsourcing, these may very well be the best of times. The 2011 member survey of the International Association of Outsourcing Professionals (IAOP) conducted in January shows outsourcing jobs and wages increased last year....more
Best Practices in Outsourcing: The Bancolombia Experience IAOP recognizes Bancolombia Group for its centralized outsourcing initiative process as a leading global practice....more
Fast Track your Outsourcing Career – 12 Ways to Move Ahead in Outsourcing Don’t think outsourcing is a sexy career? Think again, says D. Zachary Misko. Outsourcing can be adventurous, high-level and rewarding.
Will 2011 Be the Year People Start Talking Differently About Outsourcing? What you call outsourcing, how and where you buy it, and what you think about it could all change in the coming year, according to our forecasts. IAOP predicts increased outsourcing acceptance politically; sourcing from all shores as well as domestically; a retail model to outsourcing emerging; and companies outsourcing multiple functions with fewer vendors....more
Outsourcing in the Age of Turbulence “We live in an interesting time”; to paraphrase a famous Chinese curse. Curse or not, we are living in an interesting time where the horizon is cloudy, decision window times are short and what has worked in the past doesn’t provide assurance for ongoing success. These are the times when companies need to examine their strategy, tactics and management model and think of options which can help them, not just weather the storm, but steer their companies on a safe course....more
The Pursuit of Being the World’s Best Hundreds of companies from around the globe with teams of employees submitting thousands of pages of data to nine judges who spend countless hours over six months to rank the world’s best 100 outsourcing service providers and 20 advisor firms, and create more than 80 diverse sublists. That’s some of what goes on behind the scenes to get to the moment of truth every spring when the final results of the Global Outsourcing 100 are released by the International Association of Outsourcing Professionals.
IAOP Value Health Check Survey: Best Practices, Key Lessons Learned and the Kodak Case Study The advanced concepts and emerging management practices, tools and technologies resulting from sourcing relationship management (SRM) are discussed. Find out how through the use of these advanced concepts, tools and technologies, organizations can improve the overall health and value derived through their outsourcing and/or shared service center relationships....more
The 2012 Global Outsourcing 100: Collaborative Outsourcing Find out which firms were judged as the world’s best outsourcing service providers and advisors globally. Relative rankings, selection process details and company strengths are featured in a special advertising section produced by IAOP in the Global 500 issue of FORTUNE® magazine. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.
Innovations in Outsourcing: The Microsoft Experience This case study highlights how the use of two software tools, Controller Workspace and Governance Workspace, within a well-planned and carefully implemented outsourcing process and governance structure contributed to the success of the OneFinance initiative....more
Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success....more
Career Mapping for Outsourcing Professionals - Phase I What does an outsourcing professional's career path look like? What are the skills, knowledge, and capabilities required for success? A special study group at IAOP is working to answer these and many other questions about our profession. Read their Phase I report now....more
Career Mapping Phase II White Paper This report describes the skills, knowledge and experiences, and capabilities required for success in a career in outsourcing. It is the second deliverable of an ongoing program mapping the outsourcing professional career....more