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First Latin American Outsourcing Summit Opens in Colombia

6/6/2011 10:48:00 AM

First Latin American Outsourcing Summit Opens in Colombia

President Juan Manuel Santos Demonstrates Government Support of Outsourcing

Cartagena, Colombia, May 26 – More than 300 outsourcing professionals have convened in Cartagena, Colombia to kick off the first-ever 2011 Latin American Outsourcing Summit.

“Colombia has access to innovation like never before,” President Juan Manuel Santos said in a statement opening the event and showing the government’s support of the industry.

Hosted by the International Association of Outsourcing Professionals® (IAOP®) and ANDI, the National Business Association of Colombia, the event will run until May 27 at the Las Américas Global Resort and International Convention Center in Cartagena.

Leaders from across the Latin American business community along with IAOP’s thought leadership and global network are joining at the event to better understand and leverage the explosion of outsourcing taking place across the region, including Colombia, Brazil, Chile, Costa Rica, Mexico and Peru.

“Outsourcing is proving to be most important in providing businesses with a high level of flexibility,” said IAOP Chairman Michael Corbett. “Outsourcing providers need to be able to provide their customers with the ability to enter into flexible relationships.”

Corbett shared results from the 2010 Outsourcing World Summit Survey that showed 97 percent of respondents globally are outsourcing the same or more and the top 200 companies in outsourcing generated some 4 million jobs.

“The Great Recession has in fact been good for the global economy,” Corbett noted. “There has been a two to one increase in the number of companies increasing volumes, and a seven to one increase in the number of companies increasing services.”

Other opening speakers included Luis Carlos Villegas, president, ANDI; Maria Claudia Lacouture, president, ProExport; Carlos Castro, chairman, chamber of BPO&IT, ANDI; and Santiago Pinzon Galan, executive director, Chamber of BPO&IT ANDI and chair of IAOP’s Latin America Advisory Board.

About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.iaop.org

President and CEO of Softtek Inducted into Outsourcing Hall of Fame

6/6/2011 10:52:00 AM

President and CEO of Softtek Inducted into Outsourcing Hall of Fame

Leader in IT Services Honored by Industry at Outsourcing Summit in Cartagena

CARTAGENA, Colombia, May 27, 2011 – Blanca Treviño, co-founder, president and CEO of Softtek, has been inducted into the International Association of Outsourcing Professionals®’ (IAOP’s) prestigious Outsourcing Hall of Fame, the industry’s highest professional recognition for contributions to business and society.

She was honored today at a luncheon ceremony attended by hundreds at The 2011 Latin American Outsourcing Summit.

In an almost 30-year career, Treviño has gained international recognition as a promoter of the IT services industry in and from emerging countries, collaborating with various governments to increase Latin America’s participation in the IT field.

As president of Softtek, which Treviño co-founded in 1982, she positioned the company as a key part of Mexico’s opening its doors to the United States as a provider of IT services. This shaped what is known today as Near Shore®, Softtek’s trademarked delivery model, and a term widely used in the industry to define outsourcing services provided by countries within close proximity.

“I may have one of the most rewarding and humbling jobs in the world. Being inducted to IAOP’s Hall of Fame is obviously a great, great honor,” said Treviño. “This is not an individual achievement. Unfortunately, we cannot have all my 6,000 Softtek colleagues and hundreds of clients accepting this recognition. It is through their hard work and trust that we have made great strides in maturing the IT outsourcing industry in Latin America.”

Treviño is identified by several media publications as one of the most influential executives in Mexico and Latin America. She has been on the Board of Directors for Walmart Mexico since 2006, has participated in forums at the World Bank, Inter-American Development Bank, Kellogg School of Management, Harvard Business School and London Business School.

She has been an involved supporter of many charities throughout Mexico and served as a board member for several universities and nonprofit organizations. Treviño is a frequent presenter in national and international forums related to entrepreneurialism, information technology and the role of women in business.

“The Outsourcing Hall of Fame recognizes the very best professionals in the outsourcing industry whose outsourcing management practice and leadership has significantly contributed to business and society at large,” said IAOP Chairman Michael Corbett, “I am pleased to welcome Blanca Treviño, the first female to be honored, into the Outsourcing Hall of Fame.”

About the Outsourcing Hall of Fame

Established by IAOP in 2006, The Hall of Fame continues to grow globally and now has more than 20 members in its ranks. The unique honor recognizes individuals for their outsourcing achievements as well as their contributions to community-based economic development and socially-directed investments, career development, education and training through outsourcing. Recipients of The Outsourcing Hall of Fame are selected by IAOP’s Advocacy & Outreach Committee and include buyers, advisors and outsourcing service providers from around the world. Other recent inductees are William F. Concannon, president of global corporate services at CB Richard Ellis Group, Inc., and Sandy Ogg, former chief human resource officer at Unilever.

About IAOP

IAOP Announces the Cloud Service Measurement Initiative Consortium (CSMIC) at Carnegie Mellon University Silicon Valley as New Academic Alliance Partner

6/20/2011 11:31:00 AM

IAOP Announces the Cloud Service Measurement Initiative Consortium (CSMIC) at Carnegie Mellon University Silicon Valley as New Academic Alliance Partner
Collaboration to Develop Cloud Computing Standards

POUGHKEEPSIE, NY, June 20, 2011 – The International Association of Outsourcing Professionals® (lAOP®) today announced the Cloud Service Measurement Initiative Consortium (CSMIC) at Carnegie Mellon University Silicon Valley as its newest Academic Alliance Partner.

IAOP and CSMIC are working to develop a Service Measurement Index (SMI), a set of business-centric performance indicators for members of the Cloud Commons community. This will provide IT professionals with a standardized method for measuring and comparing internal and external cloud services. IAOP has also become a member of CSMIC.

“Having a talented set of leaders joining CSMIC from key professional organizations like IAOP, industry, government, and academia will enable us to develop practical measures to support senior managers who are responsible for making decisions about moving to the cloud,” said CSMIC co-director Dr. Jane Siegel.

Thought leaders who are experts in measuring and managing IT-enabled services formed the CSMIC SMI management program to meet the need for enterprise-wide standards for calculating risk versus reward of cloud computing services.
“The importance of cloud services in outsourcing has grown exponentially,” said IAOP CEO, Debi Hamill. “Through our newest partnership with CSMIC, we expand our ability to bring the latest information on cloud technology directly to our membership and outsourcing professionals worldwide.”
IAOP’s Cloud Computing chapter co-chairs Arijit Sengupta, BeyondCore and Brian Walker, KPMG have been named to the CSMIC Advisory Board. CSMIC co-directors, Dr. Jane Siegel and Jeff Perdue, both Certified Outsourcing Professionals® (COPs), also collaborate with IAOP through the corporate and professional development Strategic Alliance Partner ITSqc,LLC. CSMIC directors are co-chairs of IAOPs Cloud Computing chapter.

About IAOP
The International Association of Outsourcing Professionals (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

About CSMIC
The Cloud Services Measurement Initiative Consortium (CSMIC) was formed to address the need for industry-wide, globally accepted measures for calculating the benefits and risks of cloud-computing services. Current Consortium members include: Accenture, founding member CA Technologies, Cask LLC, City University of London, Data Security Council of India (DSCI), International Association of Outsourcing Professionals (IAOP), Mycroft, State of Colorado’s Office of CIO, State University of New York at Stony Brook, TM Forum, TPI, and the University of Melbourne in Australia.

About Carnegie Mellon University:
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 11,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Asia, Australia, Europe and Mexico.

Outsourcing Professionals to Look Beyond the Horizon at 2012 Summit

6/27/2011 8:06:00 AM

Outsourcing Professionals to Look Beyond the Horizon at 2012 Summit
Annual IAOP Event to Explore Turning Opportunities into Successes

POUGHKEEPSIE, NY, June 27 – With outsourcing opening up many new growth opportunities for organizations globally, the International Association of Outsourcing Professionals® (IAOP®) will look toward the future at its 2012 Outsourcing World Summit.

“The financial and economic crisis has reshaped and transformed the outsourcing industry,” said IAOP Chairman Michael Corbett. “It has also created never before seen opportunities.”

Themed “Outsourcing Beyond the Horizon: Turning Today’s Opportunities into Tomorrow’s Successes,” the 15th annual event will be held Feb. 20-22, 2012, at Disney’s Contemporary Resort & Conference Center in Lake Buena Vista, Florida.

The 2012 Outsourcing World Summit will address how to capitalize on these opportunities to maximize success at organizations and delve deeply into issues that are critical to today’s professionals and their companies.

During the three-day event, more than 700 professionals from around the world will come together to learn about the latest innovations and how to implement them; hear industry best practices and lessons learned from leading practitioners and visionaries; stay current on the latest outsourcing tools and technologies; and meet and evaluate vendors.

The event’s program committee currently is accepting proposals for presentations from outsourcing buyers, practitioners, advisors and researchers from across the profession to be delivered at the event.

Proposals for presentations are being sought for these seven educational tracks that will be explored at the event: customer experiences, outsourcing tools and technology, the management science of outsourcing, transition and governance, the new outsourcing horizon, emerging destinations and the future of outsourcing.

Proposals can be submitted online by July 15, 2011 and IAOP will notify submitters by the week of August 8, 2011 if their proposal has been selected. All presenters attend the Summit as IAOP’s guest and are invited to an exclusive speakers’ reception at the Summit on Feb. 19, 2012. For information, contact IAOP’s events manager, Amanda Corbett, at amanda.corbett@iaop.org.

Special lowest-price rates are being offered until July 15. For more information, visit the 2012 Outsourcing World Summit site.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org

World’s Best Outsourcing Providers and Advisors Ranked by IAOP

7/10/2011 11:23:00 AM

World’s Best Outsourcing Providers and Advisors Ranked by IAOP

U.S.-Based Companies Dominate Top 10 Leaders of Global Outsourcing 100

Released today by the International Association of Outsourcing Professionals® (IAOP®), six U.S. companies are ranked among the top 10 service providers along with Accenture, including (5) Convergys, (6) CB Richard Ellis, (7) CSC, (8) NCR and (10) Johnson Controls.

Other companies in the Leaders category of companies with more than $50 million in revenue or 5,000-plus employees are: (2) ISS, Demark; (3) Sodexo, France; (4) Infosys Technologies, India; and (9) Wipro Technologies, India.

The independently judged, opt-in ranking of the world’s best outsourcing service providers and advisors is a respected go-to resource to help customers compare companies using an objective methodology. This is the seventh provider list and third advisor ranking

The overall results show the continued strength of the global outsourcing industry as well as it diversity across a broad range of industries from IT, HR and R&D to facilities management, real estate, food services and customer relationship management. The list also reflects the industry’s true global nature with these companies operating and employing people around the world.

Despite the economy, total revenue grew 10 percent while employment is up 4.5 percent, down slightly from 6 percent last year, according to information submitted by applying companies.

Designed to replicate the evaluation process that customers use when selecting providers, the final ranking is based on a weighted average of size and growth rate, customer references, demonstrated competencies and management capabilities.

“These firms on the Global Outsourcing 100 are today’s leaders and tomorrow’s rising stars,” said IAOP Chairman Michael Corbett, who led the judges’ panel. “The applicants companies went through a rigorous process that will help them better understand what customers are looking for and present themselves in the best light to win business.”

The Rising Stars category of smaller fast-growing companies that are ranked numbers 76 to 100 provide a snapshot of outsourcing destinations to watch and include Latin and South America. U.S.-based companies also placed well in this segment with 9 percent of the fastest growing companies based here.

The top 10 companies in this category are: (76) Intetics, U.S.; (77) Scicom, Malaysia; (78) Auriga, Russia; (79) CIeNET International, China; (80) Globant, Buenos Aires; (81) Xceed, Egypt; (82) Global eProcure, U.S.; (83) Synygy, U.S.; (84) Bleum, China; and (85) Grupo ASSA, Argentina.

The top 20 advisory firms are all U.S. based other than Quint Wellington Redwood of the Netherlands. This year’s rankings are: (1) Alsbridge, (2) KPMG, (3) TPI, (4) Kirkland & Ellis, (5) EquaTerra, (6) PricewaterhouseCoopers, (7) Booz & Company, (8) Avasant, (9) Quint Wellington Redwood and (10) Morrison & Foerster.

For complete lists and more than 80 sublists with rankings by geography, industry and service areas, see www.iaop.org

About IAOP

The International Association of Outsourcing Professionals (IAOP) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 100,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. www.iaop.org.

International Association of Outsourcing Professionals Seeking Nominations for Best Outsourcing Teams

7/11/2011 8:51:00 AM

International Association of Outsourcing Professionals
Seeking Nominations for Best Outsourcing Teams
Global Excellence in Outsourcing Award Recognizes
Leading Outsourcing Teams in Best Practices and Innovation

POUGHKEEPSIE, NY, July 11, 2011 - The International Association of Outsourcing Professionals® (lAOP®) today announced it is accepting nominations for The Global Excellence in Outsourcing (GEO) Award. The award program, which is in its second year, recognizes outsourcing professional teams for their innovation and best practices.

The GEO distinguishes outsourcing professional teams at customer organizations who have advanced the field’s best practices, created innovative solutions and delivered great results for their companies.

“As outsourcing increasingly becomes strategic, it’s more often teams of outsourcing professionals who are creating the results their companies need,” said IAOP CEO, Debi Hamill. “On the heels of a successful first year, we once again look forward to honoring GEO winners on their accomplishments that raise the bar for all of us.”

Awards are presented annually for:

The GEO Award for Best Practices - recognizes a company’s outsourcing team for developing and implementing one or more advanced business practices that have enhanced the design, implementation and management of their company’s outsourcing program. The team will be recognized both for its contribution to the management practice of outsourcing and for delivering measurable results for their company.

The GEO Award for Innovation – given to an outsourcing team that has implemented a new type of outsourcing relationship or new outsourcing approach that is ground breaking and worth special attention by other organizations. The goal is to recognize a practical innovation that has produced measurable results.

Nominations:

Nominations are open to IAOP member and non-member customer teams globally and applications for the award are prepared and submitted by the outsourcing professional team itself. Nominations are accepted through September 30, 2011. Submissions will be reviewed by a panel of independent judges selected by IAOP’s Membership Committee and led by Bill Hall, committee chair and founding partner of Pretium Partners.

Winners are recognized at IAOP’s Outsourcing World Summit® each February and will have the unique opportunity to share their leading-edge outsourcing approaches through multiple thought leadership activities led by IAOP.

For more information and to nominate your team, see GEO Awards.

About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

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Global Outsourcing 100 Application Process Opens Soon for Outsourcing Providers and Advisors

8/4/2011 10:52:00 AM

Global Outsourcing 100 Application Process Opens
Soon for Outsourcing Providers and Advisors
IAOP Seeking World’s Top Companies for Annual Rankings

POUGHKEEPSIE, NY, August 4 – The International Association of Outsourcing Professionals® (lAOP®) is calling on outsourcing service providers and advisors to apply for its annual Global Outsourcing 100® and join the ranks of past leaders like Accenture and Alsbridge.

The association is accepting applications for the annual independently judged, opt-in ranking beginning September 1 through Nov. 1, 2011. For complete information about current rankings, as well as details to apply for 2012, please visit IAOP’s website here.

Now entering its seventh year for service providers and fourth for advisors, the Global Outsourcing 100® has become an important resource to help companies make more informed purchasing decisions based on an objective methodology.

In 2011, Accenture was named the world’s best outsourcing provider for the fourth consecutive year while Alsbridge topped the list of leading advisors to the industry.

The unranked lists will be previewed at the 2012 Outsourcing World Summit, Feb. 20-22, 2012 at Disney’s Contemporary Resort, Lake Buena Vista, Florida, and fully released in May 2012.

“In its seventh year, the Global Outsourcing 100 is widely recognized as the industry’s go-to list. Our work in building its foothold and growing awareness continues as we strive to create value for providers and advisors, and the companies that want to do business with them, said IAOP Managing Director of Thought Leadership, and 2012 judges’ panel chair, Jagdish Dalal, COP.

Companies will be judged using an objective methodology that examines 18 criteria, including size and growth, customer references, organizational competencies and management capabilities.

Companies can submit applications for the Global Outsourcing 100 and World’s Best Outsourcing Advisors via an online application form and do not have to be IAOP members to apply. Applications will start being accepted September 1 and the deadline for fully completed applications is Nov. 1. For information, contact Pam O’Dell, pam.odell@iaop.org, +1.845.452.0600, ext. 121.

About IAOP
The International Association of Outsourcing Professionals^®(IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org

IAOP Conducting Global Survey: Corporate Social Responsibility in Outsourcing

8/9/2011 11:05:00 AM

IAOP Conducting Global Survey: Corporate Social Responsibility in Outsourcing
Results to be released at 2012 Outsourcing World Summit

POUGHKEEPSIE, N.Y., August 8, 2011 – A global survey being conducted by the International Association of Outsourcing Professionals® (IAOP®) will update the growing importance of corporate social responsibility (CSR) in outsourcing.

IAOP is surveying outsourcing providers, customers and advisors on their actions and views on CSR, as well as sustainability and environmental responsibility. The survey will be conducted through this summer and early fall, and results will be released at the 2012 Outsourcing World Summit at Disney’s Contemporary Resort in Lake Buena Vista, Florida.

The survey is open to the association’s 110,000 plus membership and affiliates as well as all outsourcing professionals interested in participation. It is available at IAOP’s website.

Survey questions cover topics including perceptions about the impact of outsourcing on the environment; climate and society; reporting on CSR practices; business strategy; budgets for CSR activities; standards and codes of conduct; and the importance of CSR issues and policies.

IAOP’s Corporate Social Responsibility (CSR) subcommittee of the Advocacy and Outreach Committee is sponsoring the survey. Members of this subcommittee include industry leaders in CSR, as well as academic researchers with the Ted Rogers School of IT Management at Ryerson University and representatives of ITSqc and the Rockefeller Foundation.

A study by Professor Bill Hefley of the University of Pittsburgh and ITSqc showed that companies who ranked as the world’ leading outsourcing providers in IAOP’s 2009 Global Outsourcing 100® had significantly greater CSR activities than other outsourcing firms.

Adhering to the highest ethical standards, contributing to local communities and bettering the environment are just a few ways outsourcing can be used as a powerful tool in advancing critical social, economic and environmental issues on a global basis,” said IAOP CEO Debi Hamill. “The CSR survey provides us with important information about where the industry is headed in this area.”

IAOP Advancing CSR
IAOP identified CSR as the top outsourcing trend in 2008 and is advancing it in practice by demonstrating how companies and professionals can embrace outsourcing in a socially responsible way, creating a positive outcome for all involved.

The CSR subcommittee was formed to identify and promote discussion of socially responsible policies and practices.

A track at The 2012 Outsourcing World Summit will focus on corporate social responsibility including socially responsible outsourcing and will cover topics like:

• Rural Sourcing
• Impact Sourcing and outsourcing in non-traditional areas
• CSR both onshore and offshore
• Preparing the outsourcing professional through coaching, education and leadership and certification
• Human capital and “inter-culturalism”

In addition, IAOP honors individuals positively contributing to both business and society through its Outsourcing Hall of Fame.

About IAOP
The International Association of Outsourcing Professionals (IAOP) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Media Contact:
Kimberly L. Maneeley
Director, Communications
+1.845.452.0600 ext.104
kim.maneeley@outsourcingprofessional.org

Using Advanced Tools and Technologies in Outsourcing Topic for IAOP Forum

8/30/2011 7:20:00 AM

Using Advanced Tools and Technologies in Outsourcing: Topic for IAOP Forum

POUGHKEEPSIE, NY, Aug. 30, 2011 – Industry leaders will come together to discuss how advanced tools and technologies are transforming outsourcing at a forum hosted by the International Association of Outsourcing Professionals® (IAOP®) this fall in Chicago.

The IAOP Member Forum: Use of Advanced Tools and Technologies in Outsourcing will be held on Nov. 10, starting at 8 a.m., at the offices of Kirkland & Ellis at 300 North LaSalle. It is open to all outsourcing customers, providers and advisors.

The event is hosted by the Chicago, Midwest/St. Louis, Cloud Computing and Tools & Technology Innovation chapters. It is sponsored by BeyondCore, Infosys, Kirkland & Ellis and Accenture.

Participants will share best practices in using advanced tools and technologies to improve value through outsourcing and shared service relationships. Industry leaders will discuss how these tools impact outsourcing financial performance, service quality, capabilities delivered, risk/compliance and overall relationship governance.

“Where labor arbitrage was a key contributor to the financial impact of outsourcing in the late 90’s and early 2000’s, technology arbitrage will likely be a key differentiator in an organization’s ability to impact financial performance of outsourcing relationships in the future.” said IAOP Chairman Michael Corbett.

Neil Hirshman, partner at Kirkland & Ellis LLP and chair of IAOP’s Chicago Chapter stated, “We are honored to host this forum and excited about what will be a productive day of learning and sharing of best practices on how the outsourcing industry is making use of advanced tools and technologies.”

“We are witnessing a fundamental shift from traditional Business Process Outsourcing to Cloud-enabled Business Process as a Service. The Symposium brings together leading players in the outsourcing ecosystem as they try to jointly understand and navigate this shift,” said Arijit Sengupta, CEO of BeyondCore and chapter chair of IAOP’s Cloud Computing Chapter.

Matt Shocklee, chair of IAOP’s Tools & Technology Innovation Chapter, added: “Organizations can’t remain competitive any longer by managing their increasingly global portfolios of global sourcing relationships on the back of excel spreadsheets!”

A wide range of general business and global sourcing professionals are expected to attend the IAOP Member Forum, including CIO, COO, VP and Director level management from disciplines such as procurement, finance, IT, risk management/security, audit and service delivery.

“In a competitive global economy the ability to exchange best practices and learn about new directions in outsourcing from other practitioners and disciplines will make this symposium well worth attending, said Rich Etzkorn, Executive Managing Director with Cassidy Turley and chair of IAOP’s Midwest Chapter. “Participants will be able to hear from practitioners from a variety of perspectives about the latest applications in tools and technologies space and the use of the ‘Cloud’ to further leverage outsourcing solutions.”

The forum kicks off with a continental breakfast at 8 a.m. and ends with a networking reception from 5 to 6:30 p.m. Admission for IAOP Professional Members is complimentary. The registration fee for non members is $250. Seating is limited to 150 attendees and advance registration is required at: www.IAOP.org/MemberForum_Tools.

To learn more about how to get involved, visit www.IAOP.org/MemberForum or contact Matt Shocklee at: matt.shocklee@iaop.org.

About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With 110,000 customer, advisor and provider members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Global Outsourcing 100 Application Process Opens for Outsourcing Providers and Advisors

9/1/2011 7:11:00 AM

Global Outsourcing 100 Application Process Opens for Outsourcing Providers and Advisors

IAOP Seeking World’s Top Companies for Annual Rankings

POUGHKEEPSIE, NY, Sept. 1, 2011 – The International Association of Outsourcing Professionals® (lAOP®) is calling on outsourcing service providers and advisors to apply for its annual Global Outsourcing 100® and join the ranks of past leaders like Accenture and Alsbridge.

IAOP® is accepting applications through November 1, 2011 for the annual, independently-judged opt-in ranking.

Now entering its seventh year for service providers and fourth for advisors, the Global Outsourcing 100® has become an important resource to help companies make more informed purchasing decisions based on an objective methodology.

In 2011, Accenture was named the world’s best outsourcing provider for the fourth consecutive year while Alsbridge topped the list of leading advisors in the industry.

The unranked lists will be previewed at the 2012 Outsourcing World Summit, Feb. 20-22, 2012 at Walt Disney’s Contemporary Resort, Lake Buena Vista, Florida, and fully released in May 2012 in a special advertising section of FORTUNE magazine.

“Global Outsourcing 100 is being recognized as a premier listing of service providers and customers have come to depend on it for their research for exploring the outsourcing marketplace,” said IAOP Managing Director of Thought Leadership, Jagdish Dalal, COP. “Providers have looked at the list and created their own strategic action plan to improve their positioning for the future list. IAOP believes that this leads to a healthier and a more competitive outsourcing marketplace.”

Companies will be judged using an objective methodology that examines 18 criteria, including size and growth, customer references, organizational competencies and management capabilities.

Companies can submit applications for the Global Outsourcing 100 and World’s Best Outsourcing Advisors via an online application form and do not have to be IAOP members to apply. The deadline for fully completed applications is Nov. 1, 2011. For information, contact Pam O’Dell, pam.odell@iaop.org, + 845.452.0600, ext. 121.

About IAOP

International Association of Outsourcing Professionals Seeking Nominations for Best Outsourcing Teams

9/1/2011 3:30:00 PM

International Association of Outsourcing Professionals

Seeking Nominations for Best Outsourcing Teams

Global Excellence in Outsourcing Award Recognizes

Leading Outsourcing Teams in Best Practices and Innovation

POUGHKEEPSIE, NY, September 1, 2011 - The International Association of Outsourcing Professionals® (lAOP®) is accepting nominations for The Global Excellence in Outsourcing (GEO) Award. The award program, which is in its second year, recognizes outsourcing professional teams for their innovation and best practices.

The GEO distinguishes outsourcing professional teams at customer organizations who have advanced the field’s best practices, created innovative solutions and delivered great results for their companies.

“As outsourcing increasingly becomes strategic, it’s more often teams of outsourcing professionals who are creating the results their companies need,” said IAOP CEO, Debi Hamill. “n the heels of a successful first year, we once again look forward to honoring GEO winners on their accomplishments that raise the bar for all of us.”

Awards are presented annually for:

Nominations:

Independent judges use a rigorous and objective process to evaluate applications submitted by leading customer outsourcing teams. Panelists are uniquely qualified to identify best practices and innovation. Many have extensive experience in selecting companies based on requests for proposals (RFPs). Following are the academic judges who will be part of the overall judging panel again this year: Beena George, Associate Dean, University of St. Thomas; Keith Womer, Dean, University of Missouri – St. Louis; Mary C. Lacity, Researcher, University of Missouri; Torben Pederson, Director, CBS; Jeff Perdue, COP, Senior Scientist, Carnegie Mellon University Silicon Valley; Jane Siegel, Ph.D, COP, Director, ITSqc, LLC; Bric Wheeler, Director, University of Tennessee; and Leslie P. Willcocks, Professor, London School of Economics & Political Science.

Be sure to submit your nomination today!

For more information and to nominate your team, see GEO Awards.

About IAOP:

IAOP Introduces New Advanced Outsourcing Certification in Outsourcing Governance

9/29/2011 10:50:00 AM

IAOP Introduces New Advanced Outsourcing Certification in Outsourcing Governance

POUGHKEEPSIE, NY, Sept. 29 – Outsourcing professionals can earn an advanced certification in outsourcing governance through a new professional certification introduced today by the International Association of Outsourcing Professionals® (IAOP®).

The new Certified Outsourcing Professional in Outsourcing Governance (COP-GOV) lets professionals validate their expertise in this specialized area to employers and the industry.

The new certification shows advanced skills and experience beyond the Certified Outsourcing Professional® (COP) designation that demonstrates that professionals have the knowledge and experience to design, implement and manage outsourcing relationships.

“Outsourcing is becoming increasingly specialized and individuals who can validate their expertise in specific areas of outsourcing through professional certifications can command greater compensation and professional recognition in their organizations,” said IAOP Chairman Michael Corbett.

The Outsourcing Governance certification shows an individual has specialized knowledge of and experience in helping their organizations plan, invest in, and execute a cohesive set of business practices for designing and implementing a strong governance program.

For the new certification, professionals must first earn the COP status and should have three of more years of experience in governance. Candidates also must complete an Outsourcing Governance Workshop either live or online, and pass a certification exam.

This certification is the newest in a group of expanded certification programs launched by IAOP under the Outsourcing Professional Certification Framework™ (OPCF) with a full range of certifications for individuals at every career level.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP’s 15th Edition of Outsourcing World Summit Addresses “Outsourcing Beyond the Horizon”

10/14/2011 2:01:00 PM

IAOP’s 15^th Edition of Outsourcing World Summit Addresses
“Outsourcing Beyond the Horizon”
Best-Selling Author Peter Sheahan of ChangeLabs to Keynote Conference

POUGHKEEPSIE, NY, Oct. 14 – Hundreds of outsourcing leaders from around the world will explore outsourcing beyond the horizon at the 15^th annual Outsourcing World Summit^®.

Produced by the International Association of Outsourcing Professionals^®, the annual event will be held Feb. 20-22, 2012, at Disney’s ContemporaryResort & Conference Center in Lake Buena Vista, Florida.

Keynoting the event will be Peter Sheahan, best-selling author, world-renowned

speaker, and founder and CEO ofChangeLabs™, who will speak on innovative business thinking and creating lasting behavior.

“Just as the industry has grown and matured over the past 15 years so has the Outsourcing World Summit to become the annual event where the global outsourcing community comes together to connect, and share their knowledge and best practices to make the industry even stronger,” said IAOP CEO Debi Hamill.

The program will feature seven educational tracks and more than 30 how-to sessions, including:

• Customer Experiences

• Outsourcing Tools and Technology

• The Management Science of Outsourcing

• Transition and Governance

• On the Outsourcing Horizon

• Globalization

• The Future of Outsourcing

Among the other highlights will be a roundtable discussion focusing on maximizing the benefits and minimizing any downsides of Corporate Social Responsibility in outsourcing.

The panel will feature LaMae Allen deJongh, U.S. Human Capital & Diversity Managing Director, Accenture; Essein Lore Eme, Associate Director, The Rockefeller Foundation; Pumela Salela, Advisor to The World Bank; Jeremy Hockenstein, CEO, Digital Divide Data; and Bill Hefley, Ph.D. CDP, COP, Clinical Associate Professor, University of Pittsburgh and Director, ITsqc.

The program also will include interactive real-time strategy sessions in a theater-in-the-round setting with direct access to leading experts with insights on the industry’s future; and hands-on practicum showing customers, providers and advisors how to maximize outsourcing initiatives.

Early bird registration discounts are being offered through Nov. 15. For registration information, visit www.IAOP.org or call the registration desk at (845) 452-0600, extension 110.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

Leading Organizations Join with IAOP to Launch IT Infrastructure Chapter

10/24/2011 12:22:00 PM

Leading Organizations Join with IAOP to Launch IT Infrastructure Chapter

Inaugural Virtual Meeting to Feature Presentation on Mobility Management

Poughkeepsie, NY, Oct. 24, 2011 — The International Association of Outsourcing Professionals® (IAOP®) announces the launch of its newest virtual chapter, IT Infrastructure. The inaugural meeting will take place October 26, 2011 beginning at 11:00 a.m. EDT, and feature the presentation "Mobility Management - How Companies Are Rethinking Expenses Management, Data Privacy Compliance and Revenue Enablement," by Mike Beals, the COO of M-Core.

The IT Infrastructure chapter is chaired by Blazent Software, Aviva, CSC, Enlighta and TPI.

“With the continued growth of the industry and the rapid pace of technological change, today's IT infrastructure environments pose numerous challenges,” said IAOP CEO Debi Hamill. “We’re looking forward to having an IAOP chapter dedicated to tackling these issues head on.”

“Today’s economic environment, and the cost cutting measures associated, the introduction of cloud computing and mobile expansion, among other things, make it increasingly difficult to manage and drive value through ITO contracts,” said Jeff McCauley, of Blazent. “The Infrastructure Chapter is focused on helping companies and vendors alike understand how to better govern their contracts, stay in touch with best practices, and review emerging technologies and trends that will drive efficiencies and value.”

The webinar will also give a brief introduction of the chapter, review the chapter charter and governance team, and hold a discussion of potential future chapter meeting topics and schedule polling questions for the audience regarding future topics and the Mobility Management presentation.

The webinar is free and open to users, advisors and providers of outsourcing services who are professional or corporate members of IAOP. IAOP also offers complimentary Associate Membership which allows you to attend up to two chapter meetings as our guest and access select online resources. Visitwww.IAOP.orgto register.

About IAOP:

International Association of Outsourcing Professionals Partners with Brasscom to Advance Strategic Outsourcing in Brazil

11/18/2011 3:30:00 PM

International Association of Outsourcing Professionals Partners with Brasscom to Advance Strategic Outsourcing in Brazil

IAOP Chairman to Speak at Global IT Forum and Launch New Brazil Chapter

POUGHKEEPSIE, NY, Nov. 1, 2011 – Joining forces to expand outsourcing in Brazil, the International Association of Outsourcing Professionals^® (IAOP^®) today announced a new partnership with the Brazilian Association of Information Technology and Communication Companies (Brasscom).

Brasscom has joined the global outsourcing group as a Strategic Partner and will take the leadership role in IAOP’s new Brazil chapter, providing a forum for outsourcing professionals in the country to network, share best practices and promote the industry.

IAOP Chairman Michael Corbett will speak on the growth of outsourcing in Brazil and the Latin America region as part of a panel of industry experts during the Brasscom Global IT Forum, Nov. 3-4, in São Paulo, Brazil.

With Brazil having the world's 7th largest economy and 1st in Latin America, the country's ability to innovate and its excellence in IT have played an important role in its fast-paced growth.

“Brazil is poised to win a larger share of the global market and offers enormous potential as an outsourcing market and destination,” said Corbett. “IAOP is pleased to join with this important industry group for IT professionals to continue to advance outsourcing across the Latin America region.”

IAOP and Brasscom will work together to further outsourcing, offshoring, shared services and related management practices, industries and its professionals, through conferences and events, publications and other member communications.

Brasscom also will lead the launch of IAOP’s new geographic chapter in Brazil with support from Ci&T, BRQ, Stefanini, CPM Braxis and Tivit.

IAOP has been expanding its presence in the region and Brazil will host IAOP’s se

cond Latin American Outsourcing Summit in Fall 2012, building on the success of the premier event in Cartagena, Colombia that drew more than 300.

About Brasscom
The Brazilian Association of Information Technology and Communication Companies - represents some of the most important and influential companies in the Brazilian IT industry, both Brazilian and international, which account for more than 70 percent of Brazil's gross domestic product (GDP) in the sector, as well as research centers, universities and institutional partners. Founded in 2004, Brasscom’s vision is to position Brazil as one of the top five key global IT centers, focusing on spreading the excellence and innovative capabilities of Brazilian IT to every sector of the economy as well as to promote its advantages internationally, which combines a favorable business environment, strong resources and intellectual capital, total cost competitiveness, cultural affinity, and high productivity and quality - driven by strong industry, business and IT knowledge, low turn-over and rework rates, and geographic and time zone proximity.

About IAOP

The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

New Outsourcing Business Development Professional Certification and Training Workshop Offered through IAOP

11/18/2011 3:29:00 PM

New Outsourcing Business Development Professional Certification
and Training Workshop Offered through IAOP

POUGHKEEPSIE, NY, Nov. 1 – The International Association of Outsourcing Professionals^® (IAOP^®) today expanded its professional certifications with a new designation in business development.

The association also added a new training program to help individuals obtain the new Certified Outsourcing Professional in Business Development (COP-BD) designation.

The COP-BD designation demonstrates a professional has specialized knowledge of and experience in business development, marketing, sales, account management, relationship management and service delivery/execution.

To obtain the COP-BD certification, professionals first must have the Certified Outsourcing Professional^®(COP) designation that demonstrates they have the knowledge and experience to design, implement and manage outsourcing relationships. Candidates also must have three or more years of outsourcing business development experience.

IAOP is launching a new “Service Provider Business Development Workshop” that will cover the skills and knowledge providers of all sizes need to deal with complex and rapidly changing market realities and challenges.

The workshop will cover such areas as developing and maintaining a competitive advantage and attractive value propositions; dealing with growing competition from companies in developing countries; rising protectionism in developed countries; developing integrated global marketing, sales and service delivery; and operational strategies to support the demands of multinational customers and others.

Professionals must complete the specialized one-day Business Development Workshop live or online and pass the 50-question certification exam in addition to the experience requirement to gain the COP-BD designation.

The COP-BD certification is the newest in a group of expanded certification programs launched by IAOP under the Outsourcing Professional Certification Framework™ (OPCF) with a full range of certifications for individuals at every career level.

For information on the Service Provider Business Development Workshop, contact Courtney Coon, Manager Corporate & Professional Development, +1.845.452.0600 extension 123, or e-mail

courtney.coon@iaop.org.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Forms Alliance with APMG-International to Launch COS-FP Training and Certification Program

11/18/2011 3:28:00 PM

IAOP Forms Alliance with APMG-International to Launch

COS-FP Training and Certification Program

Latest Among Standardized Certification Programs for Outsourcing Industry

POUGHKEEPSIE, NY, Nov. 7, 2011 – The International Association of Outsourcing Professionals® (lAOP®) has formed a certification and training strategic alliance with APMG-International to promote training and certification in outsourcing. The Certified Outsourcing Specialist-Foundation Principles (COS-FP) is the fourth certification in the COS family.

The association’s Certified Outsourcing Specialist™ (COS) family of certifications will now include the COS-FP certification, which is supported by APMG-International’s qualifying training program, Sourcing Foundation Principles, and its testing services. Certifications within the COS family, including COS-FP, are standardized candidate evaluation procedures for the outsourcing industry.

Richard Pharro, CEO, APMG-International said, “Successful outsourcing is a skill that is of strategic significance to the organization. Done well, it can add significant benefit but when things go wrong the impact can be catastrophic. It has been a pleasure to work with IAOP to develop this new certification for sourcing professionals. Now that the certification is launched we encourage people to improve their knowledge and extend their skill base by becoming competent outsourcing professionals.”

The COS-FP qualifying two day Sourcing Foundation Principles training provides professionalswith a basic knowledge of what the main concepts of outsourcing and sourcing governance are and how they can be applied. Additionally the Sourcing Governance Foundation course has been mapped to the Outsourcing Professional Standards (OPS) and accredited with 25 points towards the COP certification, 15 CEH’s towards COP recertification, and inclusion in the Outsourcing Professional Course Catalog.

“We are very pleased to collaborate with APMG-International on the COS-FP certification,” said IAOP CEO Debi Hamill. “Through alliances like this, IAOP is able to enhance the scope of its training and certification program as well as broaden the program’s reach to the industry as a whole.”

Building on the COS Program
While IAOP’s Certified Outsourcing Professional® (COP) program is targeted for business leaders and operational management involved in the outsourcing industry, the Certified Outsourcing Specialist^TM(COS) family of designations is geared toward individuals involved in the delivery of outsourced services. Although the primary intention is to serve the need of the provider community, certifications in this family may be created to meet customer and advisor need as well.

An outsourcing professional who has earned the Certified Outsourcing Specialist-Foundation Principles (COS-FP) is an individual who has exposure to and general knowledge of basic practices and skills needed to design, implement, and manage outsourcing relationships with a high probability of achieving the intended business outcomes.

About APMG-International
APMG-International is a global Examination Institute. Located in several countries worldwide, they accredit training organizations, trainers and training materials, and certify examination candidates through a variety of methods. The group’s portfolio of qualifications includes the Best Management Practice qualifications of ITIL®, PRINCE2®, MSP®, M_o_R®, and P3O®. They offer a host of specialist management qualifications such as Change Management, Agile Project Management and Service Catalogue, and they accredit consultants and consulting organizations working with Maturity Models to help organizations improve their delivery of Best Management Practice.

APMG-International is also an IAOP Certification Enabled (ICE) designated sponsor, which highlights their adoption of international best practices in hiring their workforce by endorsing IAOP certifications. This designation can help differentiate participating companies in the marketplace, help promote awareness of the certification programs and encourage adoption across the industry.

International Association of Outsourcing Professionals Launches First Chinese Language Web Site

11/18/2011 3:27:00 PM

International Association of Outsourcing Professionals
Launches First Chinese Language Web Site

POUGHKEEPSIE, NY, November 8, 2011 – With the launch of the first Chinese language Web site of the International Association of Outsourcing Professionals^® (IAOP^®), outsourcing customers, providers and advisors in China as well as government officials can more easily find information about this fast-growing industry.

Developed by the association’s China Regional Advisory Board, the translated site will help advance the development of the outsourcing profession and industry in China, and promote IAOP in the region to non-English speakers.

“China is one of the fastest growing outsourcing markets, as a sourcing center as well as a customer base,” says Matthew Bruno, managing director, China of ReSource Pro LLC, a leading BPO provider, and a China Regional Advisory Board member who led the initiative.

The new Web site can be found at www.iaopchina.org and includes information on IAOP and membership, chapters in China with biographies of the chairpersons, events such as The 2012 Outsourcing World Summit^® and award programs like the Global Outsourcing 100^®.

Future phases of development will include information on corporate development, government incentives as well as more links and tools for increased search engine optimization.

“The new Chinese-language Web site will help introduce IAOP, its services, its knowledge base, its events and its network to Chinese companies, and help integrate them into the global community,” Bruno says. “This is a great benefit for Chinese providers and customers of outsourcing and for IAOP itself to help widen its membership in Asia.”

As IAOP continues its global expansion, it will explore adding sites in other languages to broaden its reach.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

IAOP and ANDI Promote Outsourcing Certification in Latin America

11/18/2011 3:25:00 PM

IAOP and ANDI Promote Outsourcing Certification in Latin America

BOGOTA, COLOMBIA, Oct. 28, 2011 – The International Association of Outsourcing Professionals® (IAOP®) expanded the reach of its certification and professional development programs by presenting its Certified Outsourcing Professional® (COP) Master Class, in partnership with Corporate Member ANDI (National Business Association of Colombia), on October 26-28, in Bogota, Colombia. This is the second time the 3-day course has been delivered in Colombia.

The class, led by IAOP authorized trainer Jane Siegel, Ph.D., IT Services Qualification Center (ITSqc), and Certified Outsourcing Professional (COP), is based on the Outsourcing Professional Body of Knowldege™ (OPBOK). It covers the Outsourcing Professional Standards (OPS) and provides students an opportunity to learn about issues specific to the industry in Colombia and Latin America as a whole.

“Latin America is redefining outsourcing and emerging as a critical player,” said Debi Hamill, CEO of IAOP, “and IAOP is pleased to support this effort for our members and outsourcing professionals in this part of the world.”

“We are committed to offer excellent service and quality from Colombia, to promote professional development and adopt best practices. This first COP Master class reflects our strategy and tactic to enhance our human resources,” said Santiago Pinzon, Executive Director, Chamber of BPO&IT – ANDI. “We look forward to work in partnership with IAOP so we can have more COP`s and also COS's in the near future, with the support of the Colombian Government.”

The COP Master Class students followed up the class by completing their Certified Outsourcing Professional (COP) applications.

About ANDI

The National Business Association of Colombia (ANDI) is a non-profit organization whose main purpose is to expand and promote economic, social and political principles within a free enterprise system, based upon beliefs that include human dignity, political democracy, social justice, private property and liberty.

IAOP Names Judges to Evaluate Global Outsourcing 100 Applications

12/23/2011 11:13:00 AM

IAOP Names Judges to Evaluate Global Outsourcing 100 Applications
List of Top Providers to be Released at 15^th Outsourcing World Summit

POUGHKEEPSIE, NY, Dec. 14 – The International Association of Outsourcing Professionals® (IAOP®) today announced a seven-judge evaluation team of recognized industry leaders that will rank the world’s best outsourcing service providers for its 2012 Global Outsourcing 100.

Each judge holds the prestigious Certified Outsourcing Professional® (COP) certification, validating their outsourcing expertise and has extensive experience in selecting companies based on requests for proposals (RFPs).

Led by IAOP Managing Director of Thought Leadership, Jagdish Dalal, a COP and President of JDalal Associates, LLC, and world-renowned outsourcing expert, the judges include:

Teresa Harris, COP, Global Partner Account Manager, Eastman Kodak Company
William Hefley, Ph.D., CDP, COP, Clinical Associate Professor, Katz Graduate School of Business and College of Business Administration, University of Pittsburgh, and Director, ITSqc, LLC
Kurt Kohorst, COP, Vice President, Director of Service Engineering, Liberty Mutual Agency Corporation
Cheryl Seely, COP, Manager, Thomson Reuters
Rene Herlaar, COP - Vodafone The Netherlands
Gregory Dawson, Ph.D., COP, Assistant Professor of Information Systems, W.P. Carey School of Business, Arizona State University.

As in years past, the judges will look at revenue, customer outcomes, capabilities, relationship management approaches, management talent and experience, as well as an optional bonus area where more details can be provided, such as a company’s corporate social responsibility involvement. Data provided is confidential and individual company information is not released. The evaluation criteria is weighted to ensure that small to mid-size companies have as much of a chance to be selected as large, recognized names for both lists.

“Our panel of judges has extensive knowledge in selecting outsourcing providers within their organizations, which will be extremely valuable in selecting the 2012 Global Outsourcing 100 winners,” said Jagdish Dalal. “An independent judging process will ensure the highest quality results and rankings.”

The unranked lists will be previewed at The 2012 Outsourcing World Summit, Feb. 20-22, 2012 at Disney’s Contemporary Resort in Orlando, Florida. The full lists will be released in Fortune magazine’s Global 500 issue, July 23,2012.

About IAOP
The International Association of Outsourcing Professionals (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

IAOP Partners with Data Security Council of India (DSCI) to Promote Data Security in Outsourcing

12/23/2011 11:13:00 AM

IAOP Partners with Data Security Council of India (DSCI)
to Promote Data Security in Outsourcing

POUGHKEEPSIE, NY, Dec. 14, 2011 – The International Association of Outsourcing Professionals^® (IAOP^®) has joined with the Data Security Council of India (DSCI) to promote data protection and security in the outsourcing industry.

DSCI has joined the global outsourcing group as an Affiliate Association. The groups will work together to bring the latest information on data security, best practices, standards and thought leadership to outsourcing professionals worldwide.

DSCI, a section 25 not-for-profit company, was set up as an independent Self-Regulatory Organization (SRO) by the premier trade body and the chamber of commerce of the IT-BPO industries in India, NASSCOM, to promote data protection, develop security and privacy standards, and encourage the IT and Business Process Outsourcing (BPO) industries to implement the same.

“Data Protection continues to be a key enabler in outsourcing of IT services and business processes. With DSCI focused on enhancing data protection standards and practices and IAOP focused on promoting outsourcing, there are obvious synergies to collaborate. The DSCI-IAOP partnership will help increase much needed awareness on data protection among the international outsourcing community and address data protection related concerns in outsourcing,” said Dr. Kamlesh Bajaj, CEO of DSCI.

“Through strategic partnerships like our latest one with DSCI, we continue to expand our network of global leaders in key areas that are important to outsourcing,” said CEO Debi Hamill. “We look forward to working with DSCI to continue to promote the importance of data security in our industry.”

IAOP, the global, standard-setting organization and advocate for the outsourcing profession, has more than 110,000 members and affiliates worldwide. It also has affiliate relationships with The Brazilian Association of Information Technology and Communication Companies (Brasscom), ASTRA in Russia, British Computer Society, Confederation of Indian Industries (CII) and other leading associations around the globe.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

IAOP Releases Top Outsourcing Trends to Watch for in 2012

12/23/2011 11:00:00 AM

IAOP Releases Top Outsourcing Trends to Watch for in 2012

POUGHKEEPSIE, NY, Dec. 23, 2011 – The New Year will bring new business realities, delivery models, destinations and technologies to the outsourcing industry, according to the fifth annual trend predictions released today by the International Association of Outsourcing Professionals® (IAOP®).

While the uncertain economy and the elections will impact the industry, the winners will be: locations in the U.S. and near shore as well as the BRIC countries; collaborative delivery models; and companies using converging technologies, IAOP’s thought leaders say.

Here are the top trends to watch for:

Sourcing Close to Home: Higher unemployment, economically blighted urban areas and local government incentives will drive more companies to look to stay on shore, especially in the U.S. Nearshoring, rural sourcing and domestic sourcing will be on the rise.
BRIC Surge: Look for the BRIC countries - Brazil, Russia, India and China – to surge as outsourcing destinations in the coming year. Hosting both the 2012 World Cup and the Olympics will bring tremendous visibility to Brazil, making it a strong Latin America country in the coming year.
Collaborative and Strategic: Models where customers and service providers work collaboratively to develop performance-based partnership will be increasingly used by companies. Customers will move outsourcing out of the back-office and into more customer-facing processes and more strategic opportunities.
M&As: Expect to see more consolidation as providers struggle with tight access to capital and to meet growth expectations given the uncertain economic and political situation worldwide.
Technology Convergence: The convergence of social networking, collaboration and mobility platforms will create a significant demand for value-added outsourcing services. Companies will increase their emphasis on social media to source talent globally, position their products and services, and collect intelligence around their end users that goes significantly beyond SEO.
Cloud Concerns: As cloud computing solutions continue to proliferate worldwide, customers and suppliers will continue to struggle to comply with increased government regulations, the real risks of cyber-security and threats of eco-terrorrism.

IAOP® Expands Member-Services by Partnering with Global Supply Risk Monitor?, a unique real-time supply monitoring service

2/7/2012 1:15:00 PM

IAOP® Expands Member-Services by Partnering with Global Supply Risk Monitor,
a unique real-time supply monitoring service

IAOP® partners with Global Supply Risk Monitor to offer its members an additional member-service,
enabling members the ability to continuously monitor, predict and manage Country,
City and Supplier level risks, affecting the global services and outsourcing industry

SAN FRANCISCO BAY AREA, CALIFORNIA, USA and POUGHKEEPSIE, NY, (February 7, 2012) – The International Association of Outsourcing Professionals (www.IAOP.org) partnered with Global Supply Risk Monitor (GSRM), (www.GlobalSupplyRiskMonitor.com), to offer a unique member-service to all IAOP® corporate members. This service will equip members to continuously leverage real-time sourcing intelligence, monitor supply risks and enhance governance.

“IAOP® strives to be the leading association for outsourcing professionals globally and continuously looks at adding services that our members deem valuable. Global Supply Risk Monitor^?will add tremendous benefits to our members and we look forward to this exclusive partnership with Global Supply Risk Monitor^?" said IAOP® CEO, Debi Hamill.

“Global Supply Risk Monitor^? is the global services outsourcing industry’s first ever comprehensive risk management system to proactively identify, monitor and report services supply chain risks, ensuring global corporations can sustain, and further the gains from outsourcing and global operations,” said Neo Group Chairman, Atul Vashistha. “Global Supply Risk Monitor^?is a unique cloud-based product that enables clients to understand their services supply chain in real time and take quicker risk mitigation actions (captive centers and outsourced services such as ITO, BPO, KPO) across 50+ countries, 100+ cities and 500+ suppliers. New locations and suppliers are being added on a daily basis.”

IAOP® currently offers a variety of member-services to its corporate members ranging from IAOP®'s Knowledge Center-Firmbuilder.com, Value Health Check Survey, BestOutsourcingJobs.com, Globalization Today- The official publication of IAOP® etc. With this new partnership, all IAOP® corporate members will be eligible for a base level member-service at no additional cost and access additional benefits at significantly reduced rates.

About Global Supply Risk Monitor

Global Supply Risk Monitor (www.GlobalSupplyRiskMonitor.com) is a unique cloud-based subscription service, that enables subscribers to monitor, predict and manage various risks in their services supply chain (captive centers and outsourced services such as ITO, BPO, KPO etc) across countries, cities and suppliers, in real-time. Global Supply Risk Monitor^? is powered by Neo Group (www.NeoGroup.com), a leading global firm focused exclusively on the global services and outsourcing industry, helping buyers, suppliers, governments and trade bodies, better leverage global services and mitigate risks.

About IAOP®

IAOP® (www.IAOP.org) is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 120,000 members and affiliates worldwide, IAOP® is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring, and shared services.

Public Relations Contact

Sudeep Misra | Head of Marketing, Neo Group | Sudeep@neogroup.com | +1 415 839 8050

IAOP’s Second Annual Latin America Outsourcing Summit Set for October in São Paolo, Brazil

2/16/2012 11:26:00 AM

UPDATE: The 2012 Latin American Outsourcing Summit is being held October 1-2, 2012 at Hotel Unique in Sao Paulo, Brazil

IAOP’s Second Annual Latin America Outsourcing Summit

Set for October in São Paulo, Brazil
Event will bring together IAOP’s thought leadership and global network

with leaders from across Latin America

POUGHKEEPSIE, NY, Feb. 16 – The International Association of Outsourcing Professionals® today announced its second annual Latin America Outsourcing Summit, which is being produced in partnership with BRASSCOM and with the support of Fortune magazine.

This two day event will take place October 1-2 at Hotel Unique, in São Paulo, Brazil and will bring together IAOP’s thought leadership and global network with leaders from across the Latin American business community to examine and leverage the growth taking place across the region.

“After a successful first Summit in 2011 with our partners in Colombia, we are pleased to join with BRASSCOM in bringing it to Brazil,” said IAOP CEO Debi Hamill. “Companies are now looking to use outsourcing more strategically as a tool to increase efficiency, yield significant cost savings and drive growth. The Summit will accelerate awareness on these opportunities as Latin America continues its emergence as a booming region.”

The Summit will feature findings from IAOP‘s extensive research on the state of the Latin American outsourcing industry and focus on future trends, overcoming challenges and maximizing opportunities.

“Improved outsourcing practices in Latin America are essential to boosting the productivity and global competitiveness of the domestic markets and to effectively position the region as a nearshore destination,” said Sergio Pessoa, Brasscom director and chair of IAOP’s Latin America Regional Advisory Board. “The 2012 Latin America Summit in São Paulo will showcase the state of outsourcing in the region while creating great opportunities for networking and business development.”

The 2012 Latin America Outsourcing Summit will feature keynote sessions, educational breakouts, networking and more. For information on registering or sponsoring, email info@iaop.org.

About Brasscom
The Brazilian Association of Information Technology and Communication Companies – represents the main IT-BPO companies, both Brazilian and international, which account for 70% of Brazil’s gross domestic product (GDP) in the sector, as well as research centers, universities and institutional partners. Founded in 2004, Brasscom works to position Brazil amongst the world’s three leading strategic IT-BPO centers. To this end, it seeks to align public policies with the private sector and local and international markets, as well as to encourage cooperation with employees and the associations that represent them.

IAOP Releases The 2012 Global Outsourcing 100 and World's Best Outsourcing Advisors

2/21/2012 3:55:00 PM

IAOP Releases The 2012 Global Outsourcing 100
and World’s Best Outsourcing Advisors

POUGHKEEPSIE, NY, Feb. 20, 2012 – The International Association of Outsourcing Professionals^® (IAOP®) today announced its annual Global Outsourcing 100® and World’s Best Outsourcing Advisors lists.

The unranked lists were released at the opening day of IAOP’s 2012 Outsourcing World Summit, at Disney’s Contemporary Resort in Lake Buena Vista, Florida.

The outsourcing service providers named to the seventh annual listing of Global Outsourcing 100 includes companies from around the world providing the full spectrum of outsourcing services.

The association recognized the companies named to the lists at its 15^th annual summit that brought together hundreds of outsourcing customers, advisors and providers from around the globe to share strategies for success in today’s economy.

“The companies on this year's Global Outsourcing 100 list represent the elite in our field, hailing from every corner of the globe and providing an extensive array of cutting-edge services," said IAOP CEO Debi Hamill. “Each year the competition to be named to the top 100 companies continues to reach higher levels, as the outsourcing industry continues to grow and mature in many markets.”

Rankings of the companies on both lists will be unveiled in a special advertising section in the July 23^rd global issue of FORTUNE® magazine.

“Being named to The Global Outsourcing 100 and The World's Best Outsourcing Advisors is a great recognition, particularly given the strong competition,” said IAOP Managing Director of Thought Leadership, Jagdish Dalal, COP. “These companies should be proud of achieving excellence in the field.”

About IAOP®
IAOP® is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 120,000 members and affiliates worldwide, IAOP® is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring, and shared services.

IAOP Honors Outsourcing Hall of Fame Inductees and Employee Teams for global Excellence in Outsourcing

2/22/2012 8:06:00 AM

IAOP Honors Outsourcing Hall of Fame Inductees and Employee Teams
for Global Excellence in Outsourcing

LAKE BUENA VISTA, Fla., Feb. 21 – The International Association of Outsourcing Professionals^®(IAOP^®) today inducted two new members into its Outsourcing Hall of Fame and presented employee teams from Procter & Gamble and Cisco with Global Excellence in Outsourcing (GEO) awards.

The professionals were recognized for their achievements by IAOP at its 2012 annual conference, The Outsourcing World Summit^®, at a luncheon awards ceremony attended by hundreds of colleagues.

Inducted into the industry’s prestigious Outsourcing Hall of Fame were: Wendell O. Jones, Ph.D., chief executive of the Society for Information Management for his work as an outsourcing advisor, and Thomas Meador, president and CEO of Michigan Avenue Real Estate Group, who spent a decade at American Express as an outsourcing customer.

Established by IAOP in 2006, The Hall of Fame continues to grow globally and now has 20-plus members in its ranks. The Hall of Fame is unique in that it recognizes individuals not only for their contributions to the management practice and industry of outsourcing, but just as importantly for their contributions to society at-large through outsourcing.

Recipients of the 2012 GEO awards are: P&G’s Global Business Services’ Strategic Alliances team for Best Practices, and Cisco’s Global Finance Operations in the innovation category.

IAOP started the award program in 2011 to distinguish outsourcing professional teams at customer organizations who have advanced the field’s best practices, created innovative solutions and delivered great results for their companies.

Hall of Fame

Jones was recognized as an outsourcing pioneer who has continuously contributed to the body of knowledge for more than 20 years. He led the evaluation and implementation of one of the earliest and largest outsourcing agreements, a $3 billion McDonnell Douglas contract with IBM, in 1991.

Jones has served as a Senior Vice President at National Association of Securities Dealers, with the Council on Competitiveness and the Task Force on U.S. Workers and Technology. He also worked at Digital Equipment Corporation and Compaq (now HP) as the Vice President responsible for global delivery of outsourcing services. He has co-authored an IT outsourcing book and presented globally on the topic.

Meador was honored for his work in outsourcing at American Express in the mid-1990s. Meador led a major global outsourcing initiative to transfer global real estate operations to real estate service provider, the Trammell Crow Company, now part of CB Richard Ellis, while the company maintained strategic functions. He also led the reengineering of the procurement organization using some targeted outsourcing.

GEO Winners

P&G’s Global Business Services’ Strategic Alliances team was honored for creating a simplified, standardized, systemic approach for each stage in the outsourcing lifecycle, from strategy and sourcing to ongoing governance and renewing or ending relationships.

The team harnessed its accumulated knowledge and experience and combined it with the latest industry best practices to develop the process that is holistic, multi-functional and used across its largest and most critical relationships.

The major initiative aligned on common processes more than 300 governance resources spread about 16 large and complex relationships, and developed and deployed solutions to support them.

As a result, P&G has both improved the efficiency and effectiveness of its outsourcing relationships and reduced the risks associated with the use of third party providers to deliver services. The team also broke new grounds in several areas that lacked standard solutions, including joint business planning, performance visualization and innovation portfolio management.

Cisco was recognized for creating an innovative Entity Support Model (ESM) that shifts Cisco’s approach to support of accounting, tax and statutory requirements from a country-based, local entity service model to a process-oriented, integrated global entity support model.

The model consists of an Accounting Services team focused on local business support, governance and compliance activities working in partnership with the Global Operations team responsible for operational delivery.

With this change, Cisco centralized accounting processes and is moving toward providing best-in-class front line business engagement and optimized operational delivery. The model also enables Cisco to enter new markets faster, less expensively and with lower business risk.

About IAOP

The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

International Association of Outsourcing Professionals Honors Procter & Gamble and Cisco for Global Excellence in Outsourcing

2/22/2012 8:16:00 AM

International Association of Outsourcing Professionals Honors Procter & Gamble and Cisco for Global Excellence in Outsourcing

LAKE BUENA VISTA, Fla., Feb. 21 – The International Association of Outsourcing Professionals^® (IAOP^®) today honored employee teams from Procter & Gamble and Cisco with 2012 Global Excellence in Outsourcing (GEO) awards.

P&G’s Global Business Services’ Strategic Alliances team was the winner of the GEO award for Best Practices while Cisco’s Global Finance Operations was recognized in the innovation category for their Entity Support Model.

Both teams were honored at a luncheon ceremony today attended by hundreds of outsourcing professionals during IAOP’s 2012 annual conference, The Outsourcing World Summit^®.

“The GEO award was established to recognize the important impact teams are having on outsourcing,” said IAOP CEO Debi Hamill, in recognizing the winners. “Successful outsourcing initiatives increasingly are the result of teamwork across the entire organization rather than individual efforts.”

“Teams at both of these companies developed solutions that add greater value to outsourcing relationships and reduce risks,” she said. “IAOP applauds our 2012 GEO winners Procter & Gamble and Cisco for these initiatives that are best practice models for the industry.”

P&G Develops New Standards

The major initiative aligned on common processes more than 300 governance resources spread about 16 large and complex relationships, and developed and deployed solutions to support them.

“The overall result is alliance relationships that are more efficient and effective, and thereby produce greater value, and in our environment where we have many very large relationships that value can be substantial,” the team said in its application.

Cisco Develops Accounting Services Model

“This BPO arrangement is not a labor arbitrage story; this is about risk and value,” the team said in its award-winning application. “It is far more than just taking headcount out of an organization and dropping it into a shared service center. This innovative solution reduces both talent and compliance risk, and offers a platform to build out true end-to-end responsibility related to tax and reporting issues. We now have a model to support our corporate strategy and our emerging market growth.”

About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Outsourcing Demonstrates its Maturity with Record Attendance at 15th Annual Outsourcing World Summit®

3/13/2012 10:37:00 AM

Outsourcing Demonstrates its Maturity with Record Attendance
at 15^th Annual Outsourcing World Summit®
Annual Survey Shows Steady Growth for Industry Despite Economy

LAKE BUENA VISTA, Fla., March 12, 2012 – The outsourcing industry is “coming of age”, the annual membership survey from the International Association of Outsourcing Professionals® (IAOP®) reveals, showing steady volume, revenue and employment in the industry.

As another sign of the industry’s maturity, a record number of nearly 800 delegates from 38 countries gathered for the association’s recently concluded three-day Outsourcing World Summit in Florida.

Despite the past year’s economic conditions, 70 percent of customers said they plan to either increase or maintain their current outsourcing volume, according to results from the association’s annual member survey, based on inputs from its more than 110,000 members and affiliates worldwide. This is the same rate as last year’s response.

More than 55 percent of customers want to use outsourcing to increase flexibility and help meet corporate business plans, while nearly 50 percent expect short and long-term cost savings from outsourcing.

Average revenue for outsourcing providers listed in the 2012 Global Outsourcing 100, also released at the conference, was $1.6 billion, with a growth rate of 6 percent versus 13 percent in 2008.

“The growth of the outsourcing industry over the past 25 years has been phenomenal,” said Jagdish Dalal, IAOP Managing Director, Thought Leadership. “Outsourcing is now a mature industry, which means it’s more readily accepted as a general business principle versus there being reluctance by top leadership to engage in outsourcing.”

At the same time, current economic factors will determine the industry’s future, said Dalal in presenting the findings during a keynote address at the Summit’s 15th anniversary. These key factors include:
The same number of employees -- 17,400 employees -- were engaged in providing outsourcing services in 2012 as 2008, even though revenues have declined, indicating profit pressure.
The wage gap between China and U.S. manufacturing is expected to close in five years, according to the Boston Consulting Group. This will potentially impact the service levels requirements and locations for outsourcing.
“Economic factors at work – such as the wage gap closing and revenues decreasing – can slow the growth of the industry as a whole,” he said.

Other results from the survey conducted with the support of Accenture include:

The future of cloud-based computing as a platform to deliver outsourcing services is still mixed. Almost one-third of customers said they have no plans for cloud-based service acquisition – almost the same number as in 2010. Meanwhile, 80 percent of providers indicated that they either offer or are considering offering cloud-based services
Both customers and providers are not concerned or do not see an impact of political rhetoric around outsourcing, and customer’s view of “corporate social responsibility” was largely unchanged
Overall, the number and characteristics of Outsourcing Professionals remain unchanged. However, more companies indicate they have a higher number of employees involved in outsourcing

Members Honored

The association also honored as Members of the Year: Eric Rongley, CEO of Bleum; Mary Lacity, Professor of Information, College of Business, University of Missouri; and Rene Herlaar, COP, Head of Network, Technology Networks, Vodafone, The Netherlands for their work to advance the industry and the association.

IAOP announced the dates for its next summits: The 2012 Latin America Outsourcing Summit, Oct. 2-3, at the Renaissance Sao Paulo Hotel in Sao Paulo, Brazil; and The 2013 Outsourcing World Summit, Feb. 18-20, at the JW Marriott Phoenix Desert Ridge, Phoenix, Arizona.

Outsourcing Professionals Highly Rate 15th Annual Outsourcing World Summit for Networking and Education

3/16/2012 3:58:00 PM

Outsourcing Professionals Highly Rate 15^th Annual Outsourcing
World Summit for Networking and Education
Collaboration and Innovation are Among Takeaways Delegates will Focus On

POUGHKEEPSIE, NY, March 16 – A record number of nearly 800 outsourcing professionals from 38 countries came together at the recently completed 2012 Outsourcing World Summit in Orlando to network and learn.

With 97 percent of delegates rating the event good to excellent, this year’s Summit stood out for its education and networking value. The Summit was the 15th annual industry gathering of the International Association of Outsourcing Professionals^® (IAOP^®).

“IAOP’s Outsourcing World Summit was an excellent opportunity to meet global sourcing executives and service providers,” said Siegfried Richter, Vice President, Global Sourcing of Prudential. “I thought the keynote speakers were exceptional, the booths were very informative, and the small group and one-on-one opportunities for discussion were absolutely invaluable! I definitely plan on attending next year.”

“The 2012 Outsourcing World Summit may be the best I’ve ever attended,” said John Hindle, Outsourcing Marketing, Accenture. “The content was very strong this year. The structure was organized to address a diversity of interests and issues in the growing field of outsourcing, and, as always, the logistics and execution were very, very professional. It’s a challenge to keep it fresh, and IAOP succeeds year after year.”

Attendees also spoke about the value of the event to their jobs and to their companies. Energized by the new connections they made and by the insights of industry thought leaders, delegates said they are returning to their jobs ready to focus on building collaborative relationships and looking at innovative new ways of solving today’s business challenges through outsourcing.

“As it was my first Summit, I wasn't sure what to expect. I have to say I was delighted with both the way the Summit was run and how much I learned. It was a great chance to meet so many others facing similar challenges and opportunities to myself. I will be back in 2013 and will be bringing colleagues with me,” said Tim Lyons, General Manager, ManageChina Shanghai, China.

“We are pleased with the feedback from delegates that shows many outsourcing professionals left the Summit with new insights, strategies, best practices and contacts that they are putting to work in their day-to-day jobs,” said IAOP CEO Debi Hamill. “As a result of their participation, their businesses and the outsourcing industry continue to grow stronger.”

Keynote speaker Peter Sheahan, Founder and CEO of ChangeLabs, who spoke on innovative business thinking, telling delegates to “go after the non-sexy stuff as it really unlocks the most value” was the highest rated session, according to delegate survey results.

Other top educational main sessions included a presentation on Outsourcing in Global Transition by F. Warren McFarlan, Baker Foundation Professor, Albert H. Gordon Professor of Business Administration, Emeritus, Harvard University, as well as talks on the state of the industry and corporate social responsibility (CSR).

Delegates spoke highly about all aspects of the event from the interactive sessions and broad range of topics to the practical lessons shared by leading companies, as well as the networking at the awards luncheon, receptions and throughout the event.

“After 15 years, the Outsourcing World Summit continues to grow and remains the world’s best known and most highly-respected event of its kind in the industry,” said the association’s founder and chairman Michael Corbett. “The best testament to its value is the many delegates who have attended every Summit and return year after year. The feedback we receive helps us shape future programs and services to best serve professionals in this ever-changing industry.”

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

2011 Global Outsourcing 100

10/3/2012 8:25:00 AM

The 2011 Global Outsourcing 100

IAOP is pleased to announce that the following companies have been selected as 2011’s best outsourcing service providers – The Global Outsourcing 100®.

Relative rankings, selection process details, and company strengths are featured in a special advertising feature, produced by IAOP, in the May 23 FORTUNE 500 issue of FORTUNE® magazine. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.

RANK	COMPANY	KEY STRENGTH
1	Accenture	Balanced Performance
2	ISS	Balanced Performance
3	Sodexo	Customer References
4	Infosys Technologies	Balanced Performance
5	Convergys	Balanced Performance
6	CB Richard Ellis	Management Capabilities
7	CSC	Customer References
8	NCR	Demonstrated Competencies
9	Wipro Technologies	Demonstrated Competencies
10	Johnson Controls	Demonstrated Competencies
11	Amdocs	Demonstrated Competencies
12	ARAMARK	Demonstrated Competencies
13	Genpact	Customer References
14	Capgemini	Demonstrated Competencies
15	Aegis	Customer References
16	Colliers International	Customer References
17	PCCW Solutions	Balanced Performance
18	Diebold	Demonstrated Competencies
19	CGI Group	Management Capabilities
20	HCL Technologies	Management Capabilities
21	Ceridian	Demonstrated Competencies
22	Williams Lea	Demonstrated Competencies
23	CPA Global	Demonstrated Competencies
24	Océ Business Services (a Canon Group Company)	Balanced Performance
25	EMCOR Group	Management Capabilities
26	ITC Infotech	Balanced Performance
27	Neusoft	Demonstrated Competencies
28	Aon Hewitt	Management Capabilities
29	Sutherland Global Services	Demonstrated Competencies
30	TIVIT	Balanced Performance
31	Xchanging	Demonstrated Competencies
32	Jones Lang LaSalle	Mangement Capabilities
33	VanceInfo	Customer References
34	Inspur	Balanced Performance
35	Hewlett-Packard	Management Capabilities
36	Firstsource	Demonstrated Competencies
37	Stream Global Services	Management Capabilities
38	Softtek	Management Capabilities
39	hiSoft Technology International	Customer References
40	Insigma	Balanced Performance
41	TeleTech Holdings	Demonstrated Competencies
42	Lionbridge	Customer References
43	Cushman & Wakefield	Management Capabilities
44	SPi Global	Demonstrated Competencies
45	Unisys	Demonstrated Competencies
46	transcosmos	Customer References
47	CPM Braxis	Demonstrated Competencies
48	Syntel	Customer References
49	Donlen	Management Capabilities
50	NCS	Demonstrated Competencies
51	Cassidy Turley	Management Capabilities
52	Zensar Technologies	Balanced Performance
53	iGATE Global Solutions	Balanced Performance
54	NCO Group	Management Capabilities
55	Sitel	Customer References
56	Cybage Software	Customer References
57	EPAM Systems	Customer References
58	RR Donnelley Global Services	Customer References
59	IBA Group	Balanced Performance
60	Stefanini IT Solutions	Demonstrated Competencies
61	Headstrong	Management Capabilities
62	Mastek	Balanced Performance
63	Aditya Birla Minacs	Balanced Performance
64	Neoris	Management Capabilities
65	Towers Watson	Balanced Performance
66	Advanced Technology Services	Balanced Performance
67	Patni Computer Systems	Demonstrated Competencies
68	Oracle Financial Services	Demonstrated Competencies
69	Vertex Group	Balanced Performance
70	ChinaSoft International	Customer References
71	Hinduja Global Solutions	Demonstrated Competencies
72	SEI	Management Capabilities
73	Dextrys	Demonstrated Competencies
74	HOV Services	Customer References
75	ICG Commerce	Customer References
76	Intetics	Customer References
77	Scicom	Balanced Performance
78	Auriga	Balanced Performance
79	CIeNET International	Customer References
80	Globant	Management Capabilities
81	Xceed	Management Capabilities
82	Global eProcure	Customer References
83	Synygy	Management Capabilities
84	Bleum	Management Capabilities
85	Grupo ASSA	Customer References
86	M&Y Global Services	Customer References
87	Grupo Prominente	Customer References
88	SoftServe	Management Capabilities
89	ReSource Pro	Management Capabilities
90	China Talent Group	Management Capabilities
91	Freeborders	Demonstrated Competencies
92	Itransition	Customer References
93	Emerio GlobeSoft	Management Capabilities
94	Artezio	Customer References
95	Ericpol Telecom	Balanced Performance
96	Extensya	Balanced Performance
97	Nagarro	Customer References
98	API Outsourcing	Customer References
99	TEAM International	Customer References
100	DATROSE	Management Capabilities

1-75 = Leaders Judging Group (larger, more established firms) 76-100 = Rising Stars Judging Group (smaller, emerging companies)

IAOP Expands Outsourcing Professional Certification Training Globally

4/18/2012 9:30:00 AM

IAOP Expands Outsourcing Professional Certification Training Globally
Increased need and demand leads to more educational offerings

POUGHKEEPSIE, NY, April 12 – With the outsourcing industry continuing to experience 10 percent growth, the need for outsourcing professionals to stay up to date on the latest trends and standards is more pertinent than ever, fueling an increase in professional certification training programs.

In response to the increased need and demand from individuals and companies employing outsourcing professionals globally, the International Association of Outsourcing Professionals^® (IAOP^®) has continued to expand its educational offerings in its Certified Outsourcing Professional^®(COP) program.

New offerings include the Service Provider Business Development Workshop, a one-day live or online program that earns 15 points towards the COP certification and qualifies candidates for the new Certified Outsourcing Professional - Business Development (COP-BD) certification.

“Outsourcing is a highly strategic, complex and ever-changing process that requires constant governance, due diligence and monitoring on the part of clients and service providers,” said Jim Shea, CEO of CDI Online Management Services, who holds the designations of COP-BD and COP-GOV. “Keeping up with changes in the field and implementing best practices is critical to outsourcing success.”

The number of professionals gaining the COP designation that validates expertise in the end-to-end process of outsourcing continues to rise. More than 325 professionals from 22 countries have received COP designations, while over 650 applications for award of the certification are now under consideration by the Outsourcing Standards Board, IAOP reports.

“Being a COP is a differentiator,” says JoAnn Martin of Pitney Bowes, COP, PBI and PMP. “Gaining this certification has allowed me the expanded scope of knowledge learned, experienced and gathered from my peers to help guide my company in outsourcing maturity. The COP certification goes beyond the validity a certification brings. COPs help align customers, vendors and consultants in outsourcing in order to achieve company success in the global economy.”

Master Class Participation Increases

IAOP also has seen a 25 percent increase from 2010 to 2011 in its COP Master Class training, a comprehensive learning experience for improved outsourcing outcomes.

Over 1,000 professionals have undergone the COP Master Class training globally and report high satisfaction with the program with 92 percent of attendees saying they gained skills specific to their position and also gathered new ideas to bring back to their companies and more than 75 percent responding that it met or exceeded their expectations of improving their outsourcing ability.

To offer greater flexibility, IAOP has changed the Master Class format from a four to three-day class held at prestigious executive conference centers and also increased options for companies to hold on-site private classes. In North America, the Master Class and one-day Governance workshop can be combined to give executives more training in one business trip, reducing travel expenses. All IAOP training also is available online for universal accessibility.

“IAOP provides state-of-the-art instructor led and online training on outsourcing best practices for both clients and service providers,” Shea says. “The COP training delivers the knowledge and skills outsourcing practitioners need to keep up with the ever-changing field of outsourcing.”

Among the upcoming COP Master Classes being held globally are sessions April 16-19 and June 11-14 in Kuala Lumpur; May 9-11 in Hong Kong; and June 25-28 in Toronto combined with the one-day Governance workshop. For a schedule of Master Classes and professional training, see IAOP.

About IAOP

The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

For more information on the COP Program, please email Copprogramservices@iaop.org.

Outsourcing Week Held in China

4/20/2012 8:58:00 AM

Outsourcing Week Held in China
IAOP Chapters Organize Events for Professionals

POUGHKEEPSIE, NY, April 20 – Outsourcing professionals from throughout China will join together for a series of chapter meetings of the International Association of Outsourcing Professionals^® (IAOP^®) during China Week, April 23 - 27, to advance the industry and explore pertinent issues.

Outsourcing leaders will discuss important topics ranging from outsourcing services, governance, innovation and outsourcing trends at four chapter meetings in Shanghai, Hong Kong, Beijing and Jinan that are open to new members.

“IAOP’s China Week provides a rich and concentrated platform for all members of the outsourcing community from within China and abroad,” says Ken Schulz, Vice President, Global Marketing, VanceInfo Technologies Inc. and co-chair of the Beijing Chapter. “It is a unique and unprecedented opportunity to gain an in-depth understanding of the Middle Kingdom’s dazzlingly fast-growing outsourcing industry.”

The country’s four IAOP chapters have come together to offer a coordinated and diverse set of topics, and share their knowledge and resources with fellow members and industry peers.

“China is both an important provider of outsourcing services and a growing consumer,” says Matt Bruno, managing Director of ReSourcePro China and chair of the Shandong/Qingdao chapter. “Most people when visiting China go to Shanghai or Beijing and get a very limited view of the diversity of Chinese cities. By holding events in several cities, especially some second tier cities in China like Jinan, we are giving IAOP professionals a diverse look at one of the most important economies of the 21st century.”

Events include:

· April 23 - Shanghai Chapter Meeting, 3 to 7 p.m., chaired by Bleum, Inc. with the America Chamber of Commerce. The meeting will take place at Bleum Headquarters, Cloud 9 Mansion 19F, 1118 W. Yan’an Road, Shanghai.

This meeting will look at the "Value of Governance and Governance Best Practice" with remarks by IAOP CEO Debi Hamill and president/founder Michael Corbett. Edge Zarrella of KPMG, Bleum CEO Eric Rongley and Corbett also will participate in a panel Q&A discussion. Drinks and networking will conclude the program.

· April 24 - Hong Kong Chapter Meeting, Louyang Dongshan Hotel Convention Centre, Dongshan Longmen in Louyang. Events in the Louyang Municipal People’s Government International Outsourcing Forum run from 8:30 a.m. to 5 p.m. and conclude with a dinner and cultural performance. Keynote speakers include Sidney Yuen, Managing Director, Greater China NorthgateArinso (NGA) and IAOP Hong Kong Chapter Chair, along with Corbett and Schulz.

Themed “The Rise of Service Outsourcing in China,” the full conference will address the key trends of outsourcing in the region and China; how people, technology and process work together to achieve excellence; the importance of governance, service contract and stakeholder communication; and creating strategic alliance through effective outsourcing.

· April 26 - Beijing Chapter Meeting, chaired by Neusoft Corporation. Themed “The Future of Outsourcing in the Era of Transformation,” the event to relaunch this chapter will be held from 9 a.m. to noon at the Shangri-la Hotel in Beijing.

Beijing Chapter Chair Angela Wang, Senior Vice President & Board Secretary, Neusoft, will provide a keynote address on “Leveraging Outsourcing to Enhance your Innovation Ability to Lead Both the China and Global Market.”

A panel discussion looking at China’s attractiveness in outsourcing when the cost advantage is diminishing will be led by Nielse Jiang, Head and Chief Consultant, ISG China. Panelists sharing their thoughts will be Zhu Yeqing, Director of Global IT Outsourcing & Vendor Management, GE Capital; Tina Tang, Research Director, IT Outsourcing & Support Services, Gartner; as well as Corbett and Schulz.

Also speaking at the event will be Michael Rehkopf, Partner, North Asia, ISG, on “Value Assurance in Outsourcing – Identifying and Stopping Value Leakage” and Corbett will share insights from the 2012 IAOP member survey.

· April 27- Shandong/Qingdao Chapter Meeting, 2 to 3:40 p.m., at the Sheraton in Jinan, Shandong Province. The meeting is chaired by ResourcePro and sponsored by Jinan Commerce Bureau.

A keynote address on “Outsourcing Global Trends – Global Opportunities” will be presented by IAOP’s Corbett. Other speakers include Director Liang, Jinan Commerce Bureau; IAOP’s Hamill; Arthur Wang, Security Specialist, ReSource Pro; and Bruno.

For information on attending events during China Week, contact Mike Forbes, mike.forbes@iaop.org, (845) 452-0600, extension 118.

About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Outsourcing Professionals in Latin America Sought to Participate in Industry Survey

5/2/2012 9:28:00 AM

Outsourcing Professionals in Latin America Sought to Participate in Industry Survey

IAOP Takes the Pulse of Outsourcing in Growing Region

POUGHKEEPSIE, NY, May 2 – With the growth of outsourcing in Latin America, the International Association of Outsourcing Professionals^® (IAOP^®) is surveying customers, advisors and providers of outsourcing services in this region to get the latest pulse on the industry.

“As outsourcing's reach spans the globe, Latin American countries are becoming more important, both as potential clients and as a destination for providing services,” says Jag Dalal, IAOP’s Managing Director of Thought Leadership. “In its role as the standard-setting organization and advocate for the industry, IAOP wants to hear from Latin America professionals about their perceptions of current opportunities and where the industry is headed.”

Information garnered from the survey on the state of the industry and future direction will be the basis for further discussion at IAOP’s second annual Latin America Outsourcing Summit, Oct. 1-2 at Hotel Unique in Sao Paulo, Brazil.

Latin America countries can offer a variety of advantages as outsourcing destinations, including reduced costs due to labor advantage or technological superiority; access to a skilled labor pool; compatibility with Western culture and understanding of Western business principles and practices; economic and political stability; and proximity to the U.S.

“Latin America is undergoing broad and fast-paced expansion, fueled by economic strength and political stability in key countries like Brazil, Mexico, Colombia and Chile,” says Sergio Pessoa, Director of Brasscom and chair of IAOP’s Latin America Regional Advisory Board.

“Outsourcing practices are also expanding across the region and improved IT and BPO capabilities combined with nearshore advantages are positioning the region as an alternative to Asia in the global sourcing arena,” he says.

The survey will ask participants what factors they consider advantages as well as any concerns. It will gather information on what countries outsourcing services are purchased and provided from; the top service areas; satisfaction with services; and main sources of outsourcing information in the region.

To participate in the survey, click on the following links: for providers and advisors most familiar with providers and for buyers and advisors most familiar with buyers.

About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

ISG, IAOP Announce Winner of Inaugural CSR Award

5/7/2012 8:08:00 AM

ISG, IAOP Announce Winner of Inaugural CSR Award

2012 Global Outsourcing Social Responsibility Impact Award goes to CBRE Group, Inc.

Award, charitable donation recognize excellence in Corporate Social Responsibility

STAMFORD, Conn., May 7, 2012 — Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, and the International Association of Outsourcing Professionals (IAOP), the global, standard-setting organization and advocate for the outsourcing profession, today announced that the inaugural IAOP/ISG Global Outsourcing Social Responsibility Impact Award has been awarded to CBRE Group, Inc (NYSE:CBG).

The award, established by IAOP and ISG, recognizes service provider excellence in Corporate Social Responsibility (CSR). The winner demonstrates exemplary leadership in, and ongoing commitment to, activities that foster community involvement, fair operating and labor practices, respect for human rights, attention to environmental impacts, consumer issues and good governance.

“On behalf of the more than 700 professionals at ISG, I want to congratulate CBRE on winning this award,” said Michael P. Connors, Chairman & CEO, ISG. “The commitment they have shown to addressing these critical issues is a model for the entire sourcing industry.”

CBRE, a global commercial real estate services company headquartered in Los Angeles, was selected as the recipient for 2012 based on achievements such as becoming the first carbon-neutral global real estate outsourcing firm, markedly increasing corporate and employee giving to charitable and community organizations, and significantly expanding and improving its ethics and compliance program.

“Being known as a responsible business is an essential element of our brand,” said Brett White, CEO of CBRE. “Increasingly, clients want business partners that share their values and CBRE works hard to be such a partner. We thank ISG and IAOP for this award and for recognizing the positive impact that CBRE professionals make in our communities and on the environment.”

CBRE was selected from among applicants for the IAOP 2012 Global Outsourcing 100®. The independent judging panel was chaired by Dr. Bill Hefley of the University of Pittsburgh and ITSqc, LLC and also included Sarah Troup of the Rockefeller Foundation, Dr. Ron Babin of Ryerson University and Rita Soni of the NASSCOM Foundation. All four are active members of the IAOP CSR Subcommittee.

“With rising global awareness surrounding social responsibility and the concept of doing well and doing good, we are experiencing a maturing of the outsourcing industry’s acceptance of CSR with an increased number of organizations considering provider CSR capability when making an outsourcing decision,” Hefley said. “CBRE’s broad and varied initiatives in CSR far extend beyond simple reporting and chest-beating to being demonstrably an integral part of their everyday business.”

Added IAOP CEO Debi Hamill: "IAOP is thrilled to have established the Global Outsourcing Social Responsibility Impact Award with ISG. It is important to recognize service provider excellence in Corporate Social Responsibility. We salute CBRE on their continued efforts and contributions; they have raised the bar for all of us.”

IAOP and ISG will present the award to CBRE during the ISG Americas Sourcing Industry Conference, May 23-24 at the Ritz-Carlton, Tysons Corner in McLean, Va.

In addition, ISG will make a $5,000 donation in the name of CBRE to Rebuilding Together, the nation’s leading non-profit organization providing critical home repairs, modifications and improvements for America’s low-income homeowners. CBRE supports Rebuilding Together through a corporate partnership program.

Service providers wishing to be eligible for the 2013 Global Outsourcing Social Responsibility Impact Award may apply at http://www.iaop.org beginning September 1.

About Information Services Group

Information Services Group (ISG) (NASDAQ: III) is a leading technology insights, market intelligence and advisory services company, serving more than 500 clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory services. Based in Stamford, Conn., the company has more than 700 employees and operates in 21 countries. For additional information, visit www.isg-one.com.

About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services firm (in terms of 2011 revenue). The Company has approximately 34,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through more than 300 offices (excluding affiliates) worldwide. CBRE offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting. Please visit our website at www.cbre.com/.

The Moral Case on Outsourcing

6/18/2012 8:58:00 AM

The Moral Case on Outsourcing: How Good, Bad,
or Ugly is it for America and the World?
New Book Endorsed by IAOP Chairman Michael F. Corbett

Poughkeepsie, NY, June 18, 2012 – IAOP announced today the endorsement by its chairman, of the recently published book, The Moral Case on Outsourcing: How Good, Bad, or Ugly is it for America and the World? by industry thought-leader, Scott Phillips.

“With a perfect blend of public and private sector experience, Scott Phillips is uniquely qualified to take on one of today’s most contentious ‘hot button’ issues – outsourcing,” said Michael F. Corbett, IAOP Founder and Chairman. “Anyone who really cares about the future of the global economy, and especially those in a position to influence and set policy, should read this book.”

The Moral Case on Outsourcing provides a thought-provoking and comprehensive look at the social, political and moral implications of this controversial practice. Along the way, it directly confronts the conventional wisdom on both sides of the debate. With a wide-ranging list of costs and benefits, The Moral Case on Outsourcing then introduces a set of moral frameworks to gauge just how good or bad outsourcing really is for America and the world. These same tools allow readers to decide the moral case on outsourcing for themselves.
Regardless of how each individual weighs the case for or against outsourcing, everyone can agree that it is urgent to chart a course to recovery and prosperity for all Americans. The Moral Case on Outsourcing concludes with a set of policies – ranging from how to improve access to higher education to the case for a stronger safety net for workers who lose a job - designed to help all Americans prosper in a world increasingly characterized by outsourcing, globalization, and an ever increasing rate of technological change.

The Moral Case on Outsourcing is now available in hardcover from online retailers in the U.S. and U.K. or by request through most retail bookstores. Digital versions for ebook readers will be available in the second half of June, 2012.

About Scott Phillips
Scott Phillips is a long-time IAOP member and special advisor to its Corporate Social Responsibility (CSR) Committee. He has more than 15 years of experience in the Information Technology industry of global consulting and outsourcing services. Prior to his IT career, he was a Peace Corps volunteer and headquarters staff member. These two disparate careers provide a unique perspective for looking at the moral case on outsourcing.

About Alitum Press
Alitum Press is a small publisher focused on big ideas. Launched in 2011, Alitum Press seeks to engage a broad audience on the biggest issues of the day with the most interesting ideas of the time. From globalization to global warming; the rise of China to the rise of women. We live in an age in which momentous events are occurring every day. For more information about The Moral Case on Outsourcing: How Good, Bad, or Ugly is it for America and the World? please visit www.alitumpress.com.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

IAOP Releases 2012 Rankings for The Global Outsourcing 100 and World’s Best Outsourcing Advisors

7/9/2012 7:54:00 AM

IAOP Releases 2012 Rankings for The Global Outsourcing 100
and World’s Best Outsourcing Advisors

Rankings, selection process details and company strengths featured
in the July 23 Global 500 issue of Fortune^® magazine

POUGHKEEPSIE, NY, July 9 – The International Association of Outsourcing Professionals® (IAOP®) announced Accenture has been named the world’s best outsourcing provider for the fifth consecutive year and KPMG topped the list of leading advisors to the industry in the 2012 Global Outsourcing 100^® rankings released today.

“This year’s rankings for the Global Outsourcing 100 and World’s Best Outsourcing Advisors represent the best in outsourcing, hailing from every corner of the globe," said IAOP CEO Debi Hamill. "Getting selected shows these companies came out on top following a rigorous application process and unbiased competition judged by an independent panel of recognized industry leaders in outsourcing.”

Global Outsourcing 100 Results
Ranked among the top 10 service providers, along with Accenture, are, in order: (2) Infosys, (3) HCL Technologies, (4) CBRE, (5) ISS, (6) NCR, (7) Wipro Technologies, (8) Capgemini, (9) CSC and (10) TeleTech.

The leading players on both lists possess strong customer references, management capabilities, balanced performance and demonstrated competencies in an industry that is increasingly becoming more strategic and used for higher skilled knowledge-based activities.

Information gathered during the selection showed that outsourcing remains a growing segment of business. Average revenue for 2012 Global Outsourcing 100 providers was $1.6 billion, with a growth rate of 6 percent versus 13 percent in 2008.

As a reflection of the tighter employment picture globally, this growth did not result in a growth of employee count for the providers. IAOP found 17,400 employees were engaged in outsourcing on average with 2012 Global Outsourcing providers; representing the same number as in 2008.

Advisors also showed that 2011 was a growth year for business with a revenue growth of 37 percent while growing employment by 12 percent year over year.

Other companies in the Leaders judging category of companies with more than $50 million in revenue or 5,000-plus employees are represented by providers of a diverse array of services to many industries across all corners of the globe.

In addition to the 100 service providers, IAOP produces more than 80 sublists by service area, industry served and geography that provide customers of outsourced services with an invaluable tool for selecting the right service provider.

The Global Outsourcing 100^® – an independently judged, opt-in ranking of the world’s best outsourcing service providers and advisors has become an important resource to help companies compare providers and advisors using an objective methodology. This is the eighth provider list and fifth advisor ranking.

“In today’s economy, it is more important than ever for outsourcing end users to be able to easily identify and select the right company for their outsourcing needs,” said Jag Dalal, IAOP Managing Director, Thought Leadership, and chairman of the judges’ panel. “Getting named to The Global Outsourcing 100 and The World's Best Outsourcing Advisors is a great recognition, particularly given the strong competition, and these companies should be proud of achieving excellence in the field.”

Rising Stars Named
The Rising Stars category of smaller fast-growing companies that are ranked numbers 76 to 100 provide a snapshot of outsourcing destinations to watch. The top 10 companies in this category are: (76) Intetics, U.S.; (77) Bleum, China; (78) ReSource Pro, U.S.; (79) Scicom, Malaysia; (80) Nagarro, U.S.; (81) Xceed, Egypt; (82) Itransition, U.S.; (83) Freeborders, China; (84) SoftServe, U.S.; and (85) Auriga, Russia.

Top Advisors Named
This year’s top 10 advisory firms are, in order: (1) KPMG, (2) Deloitte, (3) PwC, (4) Alsbridge, (5) Ernst & Young, (6) Avasant, (7) Baker & McKenzie, (8) Kirkland & Ellis, (9) PA Consulting Group and (10) Booz & Company.

“KPMG brings together a combination of data, experience and insight that not only gives our clients a competitive advantage, but also advances the outsourcing industry in a positive way,” said Mark Toon, Principal, Advisory Global Leader, KPMG Shared Services and Outsourcing. “We are very pleased that this leadership has been recognized by such a prominent voice in our industry.”

For complete lists and sublists with rankings by geography, industry and service areas, please visit the IAOP page here.

New for 2013
All service provider applicants who complete the optional bonus question about CSR activities will be eligible for the 2013 IAOP/ISG Global Outsourcing Social Responsibility Impact Award (GOSRIA).

IAOP’s CSR Committee and ISG specifically seek to acknowledge the achievements of outsourcing service providers committed to a CSR program that fosters community, workplace training, communication, environment and giving.

IAOP’s CSR committee will act as the independent judging panel for the 2013 award, which will be presented at the ISG SIC Conference next year. The finalists for the GOSRIA will be named as a “Best in CSR Outsourcing” sublist of the Global Outsourcing 100.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

International Association of Outsourcing Professionals Launches Member Hub

7/17/2012 12:49:00 PM

International Association of Outsourcing
Professionals Launches IAOP Member Hub
Social Media Network will Allow Members to
Connect and Communicate with Each Other

POUGHKEEPSIE, NY, July 17 – The International Association of Outsourcing Professionals^®(IAOP^®) announced today the launch of the IAOP Member Hub. As IAOP continues its global expansion, the need for its 120,000 members to network with each other and stay up-to-date on the latest trends and standards is more pertinent than ever.

“Our members have a wealth of experiences and best practices to share and learn from each other,” said IAOP Chairman Michael Corbett. “We’re looking forward to having an internal social networking avenue that encourages them to communicate with each other improving their knowledge and furthering their reach in the industry.”

The IAOP Member Hub can be found at www.IAOP.org and allows members to find people by name or profile details, start discussion threads, send private messages to other users, leave comments directly on others profiles, view the integrated calendar of upcoming IAOP chapter meetings and events and keep a personal calendar of events.

The hub launched on Monday, July 16^th, to IAOP members only. It is easily accessible by signing in to the website and clicking “Member Hub” in My IAOP.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

International Association of Outsourcing Professionals Seeking Nominations for Best Outsourcing Teams

8/1/2012 1:49:00 PM

International Association of Outsourcing Professionals
Seeking Nominations for Best Outsourcing Teams
Global Excellence in Outsourcing Award Recognizes
Leading Outsourcing Teams in Best Practices and Innovation

POUGHKEEPSIE, NY, August 1, 2012 – The International Association of Outsourcing Professionals^® (lAOP^®) today announced it is accepting nominations for its third annual Global Excellence in Outsourcing (GEO) Award. The award program recognizes outsourcing professional teams for their innovation and best practices.

The GEO Award distinguishes outsourcing professional teams at customer organizations who have advanced the field’s best practices, created innovative solutions and delivered great results for their companies.

Past honorees include Procter & Gamble (The GEO Award for Best Practices 2012), Cisco (The GEO Award for Innovation 2012), Bancolombia (The GEO Award for Best Practices 2011) and Microsoft (The GEO Award for Innovation 2011).

“As the outsourcing industry continues to grow and mature in many markets, there is more diversity in competition for the Global Excellence in Outsourcing Award,“ said IAOP CEO Debi Hamill. “Recognizing these outsourcing leadership teams helps to advance outsourcing best practices globally.”

Awards are presented annually for:

The GEO Award for Best Practices - recognizes a company’s outsourcing team for developing and implementing one or more advanced business practices that have enhanced the design, implementation and management of their company’s outsourcing program. The team will be recognized both for its contribution to the management practice of outsourcing and for delivering measurable results for their company.

The GEO Award for Innovation – given to an outsourcing team that has implemented a new type of outsourcing relationship or new outsourcing approach that is ground breaking and worth special attention by other organizations. The goal is to recognize a practical innovation that has produced measurable results.

Nominations:

Nominations are open to IAOP member and non-member customer teams globally and applications for the award are prepared and submitted by the outsourcing professional team itself. Nominations are accepted through September 30, 2012. Submissions will be reviewed by a panel of independent judges selected by IAOP’s Membership Committee and led by Bill Hall, committee chair and founding partner of Pretium Partners.

Winners are recognized at IAOP’sOutsourcing World Summit^®each February and will have the unique opportunity to share their leading-edge outsourcing approaches through multiple thought leadership activities led by IAOP.

For more information and to nominate your team, see GEO Awards.

About IAOP

The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

IAOP Launches PULSE: THE Magazine Driven By & For the Outsourcing Professional

8/1/2012 1:48:00 PM

IAOP Launches PULSE: The Magazine Driven By & For the
Outsourcing Professional
E-Zine to be Official Magazine of IAOP

POUGHKEEPSIE, NY, August 1, 2012 – The International Association of Outsourcing Professionals® (IAOP^®) announced today the launch of PULSE magazine and blog, in an effort to better serve IAOP’s global membership. The premiere issue will be available September 4.

Available bi-monthly online, the e-zine will feature in-depth coverage of the industry, issues, trends, geographies and vertical sectors and functions; thought leadership and case studies, probing Q&As, C-level interviews and profiles; as well as exclusive and insider coverage of IAOP events, programs, awards, research, training and certifications and surveys.

“The outsourcing industry is constantly changing. It is important that outsourcing professionals are able to stay current with the latest ideas, advice, knowledge and best practices and breaking industry news in general,” said IAOP CEO Debi Hamill. “IAOP designed PULSE to provide members of the outsourcing community with just that – turning the conventional upside down, with stories designed to engage, inspire and challenge.”

As the official magazine of IAOP, PULSE will provide exclusive content and coverage that won’t be found in any other publication in this industry. Because the pace of change is faster than any magazine can publish it, IAOP will provide regular updates, breaking news and live coverage as it happens with its Pulse Blog – an online community where readers can interact and engage with professionals like on all sides of the outsourcing relationship.

Members are encouraged to submit content for both the magazine and the blog. Advertising discount are available to IAOP Corporate Members. For more information, go to www.IAOP.org/PULSE.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

PULSE Blog - Guest Bloggers

8/1/2012 3:10:00 PM

IAOP is Seeking Guest Bloggers!

On September 1st, IAOP is launching PULSE: The Magazine Driven By and For the Outsourcing Professional. Before the magazine launch we will be kicking off the PULSE Blog to complement the magazine and allow us to share up-to-the-minute information about the industry as well as provide a forum for relevant dialogue.

Want to be Part of the Action? Here's how.

If you have something to say, email your relevent, current, witty, insightful, edgy and maybe even controversial post by August 10th to pulse@iaop.org to be considered. Top five entries will be part of the launch promotion.

Guest Blogger Guidelines:

Blog should have an approximate 500 word count
Blogs must not be a repost from another website or personal blog
Blog entries must not be self-serving or a sales pitch
Previous writing experience is preferred
Blogs must be proofread by the author before publication
Blogger will receive full credit for post authorship

If you have any questions about guest blogging for the PULSE Blog, please email Kate Tulloch-Hammond, IAOP's Manager of Media & Communications.

Learn more about PULSE magazine & blog.

Global Outsourcing 100 Application Process Opens Soon for Outsourcing Providers and Advisors

8/2/2012 9:01:00 AM

Global Outsourcing 100 Application Process Opens Soon
for Outsourcing Providers and Advisors
IAOP Seeking World’s Top Companies for Annual Rankings
and New Award in CSR Activities

POUGHKEEPSIE, NY, August 2 – The International Association of Outsourcing Professionals® (lAOP®) is calling on outsourcing service providers and advisors to apply for its annual Global Outsourcing 100® and join the ranks of past leaders like Accenture and KPMG.

Beginning September 1^st, the association will start accepting applications for the annual independently judged, opt-in ranking. For complete information about current rankings, as well as details to apply for 2013, please visit IAOP’s website. Last day to apply is November 1, 2012.

“Now in its eighth year, the Global Outsourcing 100 is the industry’s trusted source in helping companies select leading providers and advisors who will help them achieve greater business value and better outcomes,” said IAOP CEO Debi Hamill. “This leads to a healthier and a more competitive outsourcing marketplace.”

In 2012, Accenture was named the world’s best outsourcing provider for the fifth consecutive year and KPMG topped the list of leading advisors to the industry.

The unranked lists will be previewed at the 2013 Outsourcing World Summit, Feb. 18-20, 2013 at the JW Marriott Desert Ridge, Phoenix, Arizona, and fully released in spring/summer 2013 in a special advertising section of FORTUNE® magazine.

Companies will be judged using an objective methodology that examines 18 criteria, including size and growth, customer references, organizational competencies and management capabilities.

New this year, all applicant service providers that complete the optional non-scoring questions about their CSR activities will be eligible for a new award jointly presented by IAOP and ISG. The IAOP/ISG Global Outsourcing Social Responsibility Impact Award (GOSRIA) was established to recognize service provider excellence in Corporate Social Responsibility (CSR) activities. IAOP’s CSR Committee and ISG specifically seek to acknowledge the achievements of outsourcing service providers committed to a CSR program that fosters community, workplace training, communication, environment and giving.

“Each year, the Global Outsourcing 100 continues to grow stronger and become more recognized, sought and valued in the industry,” said IAOP Managing Director of Thought Leadership, Jag Dalal, who will lead the evaluation team. “This year we’re excited to have added an optional category on the application for the new Global Outsourcing Social Responsibility Impact Award (GOSRIA), which was established to recognize service provider excellence in Corporate Social Responsibility (CSR) activities.”

A complimentary one hour webinar takes those interested through the entire application process for the Global Outsourcing 100® 2013 rankings. Webinar takes place August 8, 2012, 12:00 pm EDT (UTC-4 hours).

Companies can submit applications for the Global Outsourcing 100 and World’s Best Outsourcing Advisors via an online application form and do not have to be IAOP members to apply. Applications will start being accepted September 1 and the deadline for fully completed applications is Nov. 1. For information, contact Pam O’Dell, pam.odell@iaop.org, + 1 845.452.0600, ext. 121.

About IAOP

The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

Global Outsourcing 100 Application Process Opens Tomorrow for Outsourcing Providers and Advisors

8/31/2012 12:04:00 PM

Global Outsourcing 100 Application Process Opens Tomorrow
for Outsourcing Providers and Advisors
IAOP Seeking World’s Top Companies for Annual Rankings

POUGHKEEPSIE, NY, Aug. 31, 2012 – The International Association of Outsourcing Professionals® (lAOP®) is calling on outsourcing service providers and advisors to apply for its annual Global Outsourcing 100® and join the ranks of leaders like Accenture and KPMG.

IAOP® is accepting applications through November 1, 2012 for the annual, independently-judged opt-in ranking.

Now entering its eighth year for service providers and fifth for advisors, the Global Outsourcing 100® has become an important resource to help companies make more informed purchasing decisions based on an objective methodology.

In 2012, Accenture was named the world’s best outsourcing provider for the fourth consecutive year while KPMG topped the list of leading advisors in the industry.

The unranked lists will be previewed at the 2013 Outsourcing World Summit, Feb. 18-20, 2013 at JW Marriott Phoenix Desert Ridge, in Phoenix, Arizona and fully released in summer 2013.

“Now in it’s eighth year, the Global Outsourcing 100 continues to grow stronger and become more recognized, sought and valued in the industry by providers, advisors and companies that want to do business with them,” said IAOP CEO Debi Hamill. “It is the trusted source for those who want to achieve greater business values and better outcomes.”
Companies will be judged using an objective methodology that examines 18 criteria, including size and growth, customer references, organizational competencies and management capabilities.

Companies can submit applications for the Global Outsourcing 100 and World’s Best Outsourcing Advisors via an online application form and do not have to be IAOP members to apply. The deadline for fully completed applications is Nov. 1, 2012. For information, contact Pam O’Dell, pam.odell@iaop.org, + 845.452.0600, ext. 121.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

IAOP Welcomes New Managing Director & Global Ambassador

9/10/2012 12:47:00 PM

IAOP Welcomes New Managing Director & Global Ambassador
Matthew P. Shocklee, COP, Joins IAOP

POUGHKEEPSIE, NY, Sept. 10, 2012 – The International Association of Outsourcing Professionals® (IAOP®) is pleased to welcome Matthew P. Shocklee, COP, as Managing Director & Global Ambassador. Matt has more than 30 years experience in the global outsourcing industry in roles ranging from marketing and business development through strategy, service delivery and outsourcing advisory services.

“We are thrilled to welcome Matt to the IAOP Team. He brings a distinctive level of outsourcing expertise that simply reflects his dedication to the industry,” said IAOP CEO Debi Hamill. “His ideas are going to help sharpen and expand IAOP’s services and programs as we strive to deliver even more value to our members on a global basis.”

As Managing Director & Global Ambassador of IAOP, Matt will focus on IAOP's continued growth through the development of a formal Ambassador Program geared to helping IAOP and its members optimize the business value from outsourcing around the world. Matt will also assist IAOP and its members expand global use of IAOP’s existing services such as the Outsourcing Relationship Health Check Process, the Sourcing Relationship Value Framework and the popular Value Health Check Survey™ (VHCS™), a web-based outsourcing relationship diagnostic tool used to assist customers and service providers in assessing the overall health of their sourcing relationships. Matt will continue to work closely with the IAOP Corporate Members he’s been supporting enabling them to leverage their many benefits of IAOP Corporate Membership.

“I’m extremely excited to become a full-time member of the IAOP Team as the Association accelerates its global growth. As the management science of the outsourcing industry rapidly develops, I look forward to engaging with outsourcing customers, providers, advisors, government agencies and academia worldwide as we collectively set the standards for the next generation of globalization through outsourcing, commented Matt.

Matt’s background includes leadership and entrepreneurial roles with IBM, CSC, Intelligroup, Capgemini, PricewaterhouseCoopers (PWC) and his own firm Global Sourcing Optimization Services (GSOS). Matt has been the IAOP Chapter Chair of the Tools & Technology Innovation Chapter, Co-Chair of the Midwest Chapter, is Editorial Director of IAOP’s Pulse Magazine and frequent speaker at outsourcing industry events worldwide. He is a graduate of the Olin Business School at Washington University in St. Louis, Missouri.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

President and CEO of Stefanini IT Solutions to be Inducted into Outsourcing Hall of Fame

9/13/2012 11:43:00 AM

President and CEO of Stefanini IT Solutions Inducted into Outsourcing Hall of Fame
Leader in IT Services Honored by Industry at Outsourcing Summit in São Paulo, Brazil

São Paulo, Brazil, Oct. 2, 2012 – Marco Stefanini, COP, President and Global CEO of Stefanini IT Solutions, was inducted into the International Association of Outsourcing Professionals® (IAOP’s) prestigious Outsourcing Hall of Fame; the industry’s highest professional recognition for contributions to business and society.

He was honored at a luncheon ceremony during The 2012 Latin America Outsourcing Summit.

In a 25-year career, Stefanini has gained international recognition as a promoter of the IT services industry in Latin America. He has been named twice as one of the most influential professionals in nearshore outsourcing by Nearshore Americas. He founded the Brazilian Association of Software and Services for Export (BRASSCOM) and is the director of Seprosp (Union – service companies SP) and Softex.

“This is a big honor for me and all the employees of Stefanini. It represents recognition of our 25 years working to develop the IT market, first in Brazil and now in over 30 countries,” said Stefanini. “But above all, this is a result of our great relationship with our customers that trusted in us to support their IT projects.”

Founded in 1987, Stefanini IT Solutions began as a training company where they gave classes for IBM and other large corporations. Today, there are more than 16,000 employees in 71 offices across 30 countries covering the Americas, Europe, Africa, Australia and Asia. The innovative, fast growing company has been recognized by Fast Company as one of the top 10 innovative companies in Brazil.

A São Paulo native, he is also an active member at the U.S.-Brazil CEO Forum, representing Brazil’s IT industry and serves as member of the sub-committees responsible for education and innovation initiatives to further the exchange of best practices between Brazil and the U.S.

“The Outsourcing Hall of Fame recognizes the positive impact outsourcing has on business and society,” said IAOP CEO Debi Hamill. “I am pleased to welcome Marco Stefanini, who is at the forefront of advancing best practices. He represents the highest quality of professional in the outsourcing industry, globally.”

About the Outsourcing Hall of Fame
Established by IAOP in 2006, The Hall of Fame continues to grow globally and now has more than 20 members in its ranks. The unique honor recognizes individuals for their outsourcing achievements as well as their contributions to community-based economic development and socially-directed investments, career development, education and training through outsourcing. Recipients of The Outsourcing Hall of Fame are selected by IAOP’s Advocacy & Outreach Committee and include buyers, advisors and outsourcing service providers from around the world. Other recent inductees are Blanca Treviño, president and CEO of Softtek; William F. Concannon, president of global corporate services at CB Richard Ellis Group, Inc.; and Sandy Ogg, former chief human resource officer at Unilever.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

IAOP Releases Annual Outsourcing Trends to Watch in 2013

11/5/2012 11:48:00 AM

IAOP Releases Annual Outsourcing Trends to Watch in 2013
Global Economic, Political and Social Forces will Impact Outsourcing in the Coming Year

POUGHKEEPSIE, NY, Nov. 5 – The New Year and its uncertain climate will lead to more caution in outsourcing but also potentially closer and more creative relationships and opportunities, according to the sixth annual trend predictions released today by the International Association of Outsourcing Professionals® (IAOP®).

“While we have seen the global economy and U.S. presidential elections impact global sourcing decisions in 2012, we are optimistic about the continued growth in the industry in the coming year and see strong opportunities in different regions of the world,” said Debi Hamill, CEO of IAOP.

According to predictions gathered by IAOP’s PULSE team from industry thought leaders, here is how outsourcing is expected to play out around the world: Nearshore forecast is poised for explosion; Offshore forecast has a weaker outlook; Onshore forecast is a positive vision while Emerging Nations will see a local market growth.

IAOP predicts there will also be many bright spots, which include: impact sourcing and corporate social responsibility (CSR), professional certifications, nearshore and onshore destinations, technology solutions, and services that control risk and protect data.

Here’s what in the forecast:

Top 10 Outsourcing Trends for 2013

Handling Risk – Government regulations will continue to be enforced and companies will need to adapt and find better, more efficient ways to handle compliance, legal and financial risk.

Governance Grows – Governance will be more important than ever to predict against risks. Expect to see many more different sourcing arrangements than in the past.

Real Deal Partnerships – Buyers and sellers will move beyond talking about partnering and actually achieve it.

Social Responsibility & Impacts – Corporate social responsibility – including fair wages and labor practices, environmental impact, local community support and sustainability - will move to the forefront of engagements between providers and customers.

Professional Certification and Talent – Having employees with the right credentials, expertise and talents will continue to be important in the coming year.

Data Security – Security of data as well as availability of systems and networks will remain a major issue for customers and providers.

Technology – Trends in technology, including managing data, social media and cloud computing, will drive outsourcing growth in various segments.

Alternative Energy – Driven by rising costs and service interruptions, providers with large data and telecommunications centers may look to other energy sources, such as solar or wind.
“Rising utility costs, interruption of service due to natural or man-made events as well as environmental impact of accessing natural resources will drive outsourcing providers to consider alternate sources for their energy consumption,” predicts Jag Dalal, COP and IAOP’s Managing Director of Thought Leadership.

Analytics – Analytics will be the key revenue driver for rapidly commoditizing BPO businesses.

Rural Sourcing – Outsourcing in U.S. state and local government will continue to accelerate given the continued sluggish economy and dwindling tax base, increasing demand for rural sourcing.

For the full report, read “Trends & Forecasts” in the Nov./Dec. issue of IAOP’s PULSE magazine at www.IAOP.org/PULSE.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

International Association of Outsourcing Professionals Launches Mexico Chapter

11/27/2012 12:31:00 PM

International Association of Outsourcing Professionals Launches Mexico Chapter
Baker & McKenzie, Colliers, Hexaware, ISG and Softtek Join Efforts to Strengthen the
Mexican Outsourcing Industry

Poughkeepsie, NY, Nov. 27, 2012 – The International Association of Outsourcing Professionals® (IAOP®) announced today the launch of its Mexico chapter. Chaired by Baker & McKenzie, Colliers International, Hexaware, ISG and Softtek, the inaugural meeting will take place on December 12th, 2012, in México City.

Aiming to leverage Mexico’s unique position as a leading outsourcing provider in the Americas, with the global resources and knowledge of the International Association of Outsourcing Professionals® (IAOP®), the chapter will promote the outsourcing profession through knowledge sharing, education, networking and insightful discussion in benefit of the overall outsourcing ecosystem.

According to Dun & Bradstreet, companies now spend $4 trillion a year on outsourcing, yet, until IAOP there was no global professional body bringing its thousands of practitioners together, taking the lead in developing and promoting professional standards and serving as an advocate for the work being done.

“The active support of leading organizations like Baker & McKenzie, Colliers International, Hexaware, ISG and Softtek, is critical to the success of our global chapter network,” said IAOP CEO Debi Hamill. “We're pleased to launch the Mexico chapter and better serve our members working in the region as well as those considering Mexico as a destination for their operations.”

The Mexico Chapter will provide to customers, providers, outsourcing advisors, academic institutions, industry associations and government agencies, an opportunity to share best practices and collaboratively improve their organizations results as well as Mexico’s value proposition in the worldwide outsourcing market.

“These are very exciting times for Mexico. Economic and political stability as well as recent legal reforms have created a very fertile environment for the outsourcing industry,” said Sergio Legorreta, Chair of the Mexico Chapter. “IAOP’s vast global resources will be a key factor in its development in the coming years.”

The inaugural meeting taking place on December 12, 2012, is from 9:30 am to 1 pm at Salón Club de Industriales, Andrés Bello No. 29, Col. Polanco, 11560, México City.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

IAOP Names Panel to Evaluate Global Outsourcing 100® and World’s Best Outsourcing Advisors

2/15/2013 10:29:00 AM

IAOP Names Panel to Evaluate Global Outsourcing 100® and World’s Best Outsourcing Advisors
Initial List of Top Ranked Companies to be Released in February

Poughkeepsie, NY, Dec. 13, 2012 – The International Association of Outsourcing Professionals^® (IAOP^®) today named its 8-member evaluation panel of recognized industry leaders who will use a rigorous and objective process to rank applications of the top providers for the eighth annual Global Outsourcing 100^® and advisors for the fifth World’s Best Outsourcing Advisors listing.

The panelists have extensive experience in selecting companies based on requests for proposals (RFPs). Each holds the prestigious Certified Outsourcing Professional^® (COP) certification, validating their outsourcing expertise.

“This year’s panel of judges will select from the most diverse set of applications we’ve ever had,” said IAOP CEO Debi Hamill. “The independent judging process ensures the highest quality results and rankings that will be valuable for business decision makers as well as the companies applying.”

The 2013 Global Outsourcing 100^®Judging Panel is chaired by IAOP Managing Director of Thought Leadership and President of JDalal Associates, Jag Dalal and includes:

Gregory Dawson, Ph.D., COP, Assistant Professor of Information Systems, W.P. Carey School of Business, Arizona State University.
Teresa Harris, COP, Global Supplier Relationship Manager, GE
William Hefley, Ph.D., CDP, COP, Clinical Associate Professor, Katz Graduate School of Business and College of Business Administration, University of Pittsburgh, and Director, ITSqc, LLC.
Sean Heston, COP, Partnership Development, Sprint
Rene Herlaar, COP, Vodafone, The Netherlands
Cheryl Seely, COP, Manager, Thomson Reuters
Paul Quaglia, COP, Vice President, WMS Gaming

Established in 2006, The Global Outsourcing 100 includes Leaders and Rising Stars, as well as dozens of sub lists based on geographies, services and industries. IAOP added the World’s Best Outsourcing Advisors, a listing of consultant, legal and related advisory firms globally, in 2009.

The companies named in The Global Outsourcing 100 will be first announced at the association’s annual conference, The 2013 Outsourcing World Summit^®, Feb. 18-20, at the JW Marriott Phoenix Desert Ridge in Phoenix, Arizona. The official rankings on the lists are premiered in a special advertising section on outsourcing in the May 20 Fortune 500 issue of Fortune magazine.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

IAOP Announces Outsourcing Hall of Fame Inductees

1/8/2013 11:44:00 AM

IAOP Announces Outsourcing Hall of Fame Inductees
Current and former leaders from BP; Milbank, Tweed, Hadley & McCloy;
EDS/Perot Systems to be Recognized by Industry

Poughkeepsie, NY, January 8, 2013 – The International Association of Outsourcing Professionals^® (IAOP^®) today announced that Dana Deasy, Group Chief Information Officer at BP; John K. Halvey, Vice President and General Counsel at NYSE Euronext and former Partner and Head of the Strategic Sourcing and Technology Transactions Group at Milbank, Tweed, Hadley & McCloy; and Morton H. Meyerson, Former President and Vice Chair EDS; Chair, President & CEO Perot Systems are set to be inducted into its prestigious Outsourcing Hall of Fame on February 19, 2013 at The 2013 Outsourcing World Summit in Phoenix, Arizona.

“IAOP is excited to honor these exceptional leaders,” said IAOP CEO Debi Hamill. “Dana Deasy, John Halvey and Mort Meyerson have helped shape and grow the industry and inspired each of us with their contributions."

Dana Deasy has more than 30 years experience gained from leading and delivering large scale IT strategies and projects. He joined BP in October 2007, taking responsibility for global IT strategy and capability, supporting all the firm’s operations, including its Refining & Marketing and Exploration & Production businesses, as well as its commodity trading operation. As part of BP’s current change agenda, he is transforming the IT organization to maximize the competitive edge and value that information technology provides to the firm. Outside of IT, he holds group-wide responsibility for Indirect Procurement and Group Real Estate.

John Halvey is a Group Executive Vice President and the General Counsel of NYSE Euronext and serves on its Management Committee. At NYSE Euronext, Mr. Halvey is responsible for the global legal department and global government and regulatory affairs. Previously, he was a corporate partner with the international law firm of Milbank, Tweed, Hadley & McCloy, LLP from 1994 to 1999 and from 2001 to 2008. Mr. Halvey practiced in all areas of corporate, technology and intellectual property law, with particular emphasis on information technology and business process related transactions. From 1999 to 2001, Mr. Halvey was Executive Vice President of Safeguard Scientifics, Inc.

Mort Meyerson joined Electronic Data Systems, Inc. in 1966, as a systems engineer trainee, ultimately becoming President and Vice Chair leading 45,000 employees. In 1984, he played a significant role in the sale of EDS to General Motors for $2.5 billion becoming the top technology officer at General Motors and leading the IT organization. Two years later, he retired. In 1992 Morton re–joined the corporate world as Chair and CEO of Perot Systems, retiring again in 1998. During his tenure, Perot Systems grew from 100 million to 1 billion in revenue, going from negative profits to over $90 million in pre-tax profits. Currently, Morton is the Chair and CEO of 2M Companies, Inc.; Morton has been actively engaged in investment activities through 2M and its affiliates since 1985.

When inducted, Deasy, Halvey and Meyerson will join visionaries like Kevin Campbell, group chief executive of outsourcing, Accenture; Dennis McGuire, founder and chairman emeritus, TPI; the late Peter Drucker, writer, management consultant and social ecologist; Ralph J. Szygenda, Group Vice President & Chief Information Officer, GM; Blanca Treviño, President & CEO, Softtek; and Marco Stefanini, global CEO at Stefanini IT. For the full list, click here.

IAOP’s Outsourcing Hall of Fame, the industry’s most prestigious award, continues to grow globally and now has more than 20 members in its ranks. The unique honor recognizes individuals for their outsourcing achievements as well as their contributions to community-based economic development and socially-directed investments, career development, education and training through outsourcing.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

International Association of Outsourcing Professionals Launches Sri Lanka Chapter

2/12/2013 1:41:00 PM

International Association of Outsourcing Professionals
Launches Sri Lanka Chapter
Leaders in the Outsourcing industry Join Efforts to
Strengthen its Outsourcing Industry

Poughkeepsie, NY, Feb. 12, 2013 – The International Association of Outsourcing Professionals® (IAOP®) announced today the recent launch of its Sri Lanka chapter. Chaired by RR Donnelley, the inaugural meeting took place on February 7^th, 2013 in Colombo, Sri Lanka.
Leaders in the outsourcing industry came together to commence a landmark initiative for Sri Lanka’s sourcing sector. Aiming to leverage Sri Lanka’s unique position as an outsourcing provider in the world, with the global resources and knowledge of the International Association of Outsourcing Professionals® (IAOP®), the chapter will promote the outsourcing profession through knowledge sharing, education, networking and insightful discussion in benefit of the overall outsourcing ecosystem.

“These are exciting times for Sri Lanka,” said IAOP CEO Debi Hamill. “The active support of leading organizations like RR Donnelley is critical to the success of our global chapter network and we're pleased to launch this chapter to better serve our members working in the region as well as those considering Sri Lanka as a destination for their operations.”

The Sri Lanka chapter will provide to customers, providers, outsourcing advisors, academic institutions, industry associations and government agencies, an opportunity to share best practices and collaboratively improve their organizations results as well as Sri Lanka’s value proposition in the worldwide outsourcing market.

"Sri Lanka's positioning in the sourcing industry has been acknowledged for well over a decade," said Bobby Varanasi, COP, COP-GOV, COOPM

Chairman/CEO, Matryzel Consulting and IAOP global ambassador. "The growing emphasis on ensuring the sector increases its contribution to the nation's economy (from the current 5%) is well placed, and opportune. I am particularly enthused by the commitment toward competence as seen in the Lankan outsourcing sector, and I hope there would be more laurels that the nation can boast of in the future. At the current moment, it is heart-warming to note the private sector pursuing sustainability and value-aligned service provisioning. IAOP's OPS and proven methodologies shall go a long way in complimenting such efforts, especially through the COS and COP programs."

Sponsor’s of the meeting were Tata Communications and Orion City; supported by SLASSCOM and ICT Authority of Sri Lanka.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

International Association of Outsourcing Professionals Launches Ambassador Program

2/15/2013 10:27:00 AM

International Association of Outsourcing Professionals
Launches Ambassador Program
Leaders in the their Fields Join Efforts to Strengthen the Outsourcing Industry

Poughkeepsie, NY, Feb. 15, 2013 – The International Association of Outsourcing Professionals® (IAOP®) today announced the launch of its Ambassador Program, designed to leverage the knowledge, skills and experience of some of IAOP’s most trusted business relationships for the overall benefit of the association, its members and non-members.

The Ambassador Program will increase the global awareness of IAOP, the benefits of membership and encourage new members to join IAOP, support the overall charter of IAOP and provide IAOP leadership with professional insights on key issues and topics of interest to the association and the outsourcing industry.

Current ambassadors are as follows: Chris Long, ambassador of the healthcare industry; Graham Pascoe, ambassador for the UK/Ireland; Santiago Pinzon, ambassador for Latin America; Bobby Varanasi, ambassador for Asia-Pacific; Mauricio Velasquez, ambassador for Latin America.

“I am honored and excited to serve as IAOP’s ambassador to the healthcare industry,” said Chris Long, COP and IAOP’s ambassador to the healthcare industry. “The opportunity for continued successful outsourcing in the healthcare industry is great and I look forward to helping the industry benefit from everything IAOP has to offer.”

“IAOP will continue to add ambassadors both geographically and by industry,” said IAOP CEO Debi Hamill. We will work with our regional advisory boards worldwide to help identify new candidates.”

Ambassadors are nominated by IAOP leadership and are “The Voice” of IAOP, promoting the benefits and value of IAOP (to members and non-members alike). They are an advocate of the association with its members assisting them in realizing business value from their IAOP membership. Ambassadors are a conduit for IAOP in effectively communicating with membership and understanding member needs/issues. They identify opportunities for growth through innovative new programs and services.

“Ambassadors enable the association to develop a much better understanding of the global dynamicsinvolved in being successful in the constantly changing outsourcing industry,” said Matt Shocklee, COP and IAOP global ambassador. “They provide invaluable insights to the unique needs of IAOP membership worldwide.”

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

IAOP Releases Companies Named to Global Outsourcing 100 and World's Best Outsourcing Advisors

2/18/2013 10:32:00 AM

IAOP Releases Companies Named to Global Outsourcing 100
and World’s Best Outsourcing Advisors

PHOENIX, AZ, Feb. 18, 2013 – The International Association of Outsourcing Professionals^® (IAOP®) today announced its annual Global Outsourcing 100® and World’s Best Outsourcing Advisors lists, showing outsourcing continues to grow throughout the economic crisis.

The unranked lists were released at the opening day of IAOP’s 2013 Outsourcing World Summit, at the JW Marriott Phoenix Desert Ridge, in Phoenix, Arizona.

The outsourcing service providers named to the eighth annual listing of Global Outsourcing 100 includes companies from around the world providing the full spectrum of outsourcing services.

The association recognized the companies named to the lists at its 16^th annual summit that brought together hundreds of outsourcing customers, advisors and providers from around the globe to share strategies for success in today’s economy.

"Global competition is at an all time high, which is reflected in this year’s rankings," said IAOP CEO, Debi Hamill. "This comes at a time when companies that outsource are scrutinizing their providers more closely. The Global Outsourcing 100 is the only guide to help companies research and compare service providers with whom they are considering outsourcing relationships.”

The official rankings on the lists are premiered in a special advertising section on outsourcing in the May 20^th Fortune 500 issue of FORTUNE® magazine.

"As 2013 begins to see moderate growth in the economy, choosing the right outsourcing partners will be more important than ever," said IAOP Chairman Michael Corbett. “The Global Outsourcing 100 and the World’s Best Outsourcing Advisors lists help companies easily identify partners that will help them emerge as leaders."

To view the 2013 top 100 service providers and top 20 advisor companies, in alphabetical order, click here.

About IAOP®
IAOP® is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 120,000 members and affiliates worldwide, IAOP® is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring, and shared services.

IAOP Media Contact:
Kate Tulloch-Hammond
Manager, Media and Communications, IAOP
+1.845.452.0600, extension 122
kate.hammond@iaop.org

Sears Holdings and Sprint Win 2013 Global Excellence in Outsourcing (GEO) Awards from IAOP

2/19/2013 3:49:00 PM

Sears Holdings and Sprint Win 2013 Global Excellence

in Outsourcing (GEO) Awards from IAOP

PHOENIX, AZ., Feb. 19 – The International Association of Outsourcing Professionals® (IAOP®) today honored teams from Sears Holdings and Sprint as winners of the third annual Global Excellence in Outsourcing (GEO) award. The Sears Holdings team has received the award for the best practices category and the Sprint team has received the award for the innovation category.

Both teams were honored at a luncheon ceremony today attended by hundreds of outsourcing professionals during IAOP’s 2013 annual conference, The Outsourcing World Summit®.

IAOP started the award program to distinguish outsourcing professional teams at customer organizations who have advanced the field’s best practices, created innovative solutions and delivered great results for their companies.

"It's because of teams like these that this industry continues to evolve and grow," said IAOP CEO Debi Hamill. "We're pleased to honor these teams for their work creating the roadmap to success. They have elevated the bar of excellence."

Sears won in the Best Practices category for succeeding in establishing a strong collaborative partnership with an external service provider (MetaScale) to create innovative solutions for its customers, allowing them to achieve their financial objectives and enabling them to create new business values for Sears Holdings.

“Sears Holdings India (SHI) deserves the award because they put in place a series of best practices that allowed them to not only achieve their financial objectives in a short period of time but also enabled them to create new business value for Sears Holdings,” said Olayele Adelakun, Ph.D., Associate Professor of Information Systems, CDM, DePaul University and academic judge for the 2013 GEO. “As a result of the successful implementation of SHI, Sears Holdings launched a new technology services business, called MetaScale that will create growth and new opportunities for the organization. In summary, SHI has become a trusted partner for Sears Holdings and a source of additional business value.”

Individuals accepting the award on behalf of the Sears Holdings India Team include: Justin Sheppard, IT Director and; Phil Shelley, VP & CTO.

Sprint won in the Innovation category for showcasing the creation of value and innovation in services that can be derived from strategic alliances in outsourcing – as shown with their partnership with CBRE. The clarity of purpose and focus in execution sets this outsourcing arrangement as an example for other organizations.

“Innovation in business processes is not a serendipitous ’Eureka!’ moment, but the result of implementing best practices and looking for ‘next practices’ to push your organization and its services to the next level,” said Beena George, Ph. D., Associate Dean, Associate Professor of Management and Information Systems, Cameron School of Business, University of St. Thomas and academic judge for the 2013 GEO. “This is what Sprint and CBRE have achieved.”

Individuals accepting the award on behalf of the Sprint Real Estate Team include: Gene Agee, Vice President of Procurement & Real Estate; Brian Jordan, Director of Real Estate and Scott Woodrome, Strategy & Partnership Management.

About IAOP
The International Association of Outsourcing Professionals^® (IAOP^®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Media Contact:
Kate Tulloch-Hammond

Manager, Media and Communications, IAOP
+1.845.452.0600, extension 122
kate.hammond@iaop.org

IAOP Honors Outsourcing Hall of Fame Inductees

2/19/2013 3:59:00 PM

IAOP Honors Outsourcing Hall of Fame Inductees
Current and former leaders from BP; Milbank, Tweed, Hadley & McCloy;
EDS/Perot Systems Recognized by Industry

Phoenix, AZ, February 19, 2012 – The International Association of Outsourcing Professionals^® (IAOP^®) today honored its latest inductees into the prestigious Outsourcing Hall of Fame. Dana Deasy, Group Chief Information Officer at BP; John K. Halvey, Vice President and General Counsel at NYSE Euronext and former Partner and Head of the Strategic Sourcing and Technology Transactions Group at Milbank, Tweed, Hadley & McCloy; and Morton H. Meyerson, Former President and Vice Chair EDS; Chair, President & CEO Perot Systems were honored during an awards luncheon at The 2013 Outsourcing World Summit in Phoenix, Arizona.

“The Outsourcing Hall of Fame exemplifies the positive impact outsourcing has on business and society,” said IAOP CEO Debi Hamill “We are proud to induct the newest members into this hall and recognize them for their outstanding work and many contributions to the industry and world around us.”

Dana Deasy has more than 30 years experience gained from leading and delivering large scale IT strategies and projects. He joined BP in October 2007, taking responsibility for global IT strategy and capability, supporting all the firm’s operations, including its Refining & Marketing and Exploration & Production businesses, as well as its commodity trading operation. As part of BP’s current change agenda, he is transforming the IT organization to maximize the competitive edge and value that information technology provides to the firm. Outside of IT, he holds group-wide responsibility for Indirect Procurement and Group Real Estate.

"At BP, I have been focused on creating an ecosystem with our key suppliers to achieve common business outcomes that maximize value to BP,” said Mr. Deasy. “This award is a testament to that focus and the success in creating effective supplier partnerships.”

John Halvey is a Group Executive Vice President and the General Counsel of NYSE Euronext and serves on its Management Committee. At NYSE Euronext, Mr. Halvey is responsible for the global legal department and global government and regulatory affairs. Previously, he was a corporate partner with the international law firm of Milbank, Tweed, Hadley & McCloy, LLP from 1994 to 1999 and from 2001 to 2008. Mr. Halvey practiced in all areas of corporate, technology and intellectual property law, with particular emphasis on information technology and business process related transactions. From 1999 to 2001, Mr. Halvey was Executive Vice President of Safeguard Scientifics, Inc.

“I am honored to receive this recognition from IAOP, and to be associated with the other distinguished inductees,” said Mr. Halvey. “The Outsourcing Hall of Fame recognizes individual professionals who are responsible for furthering the successful growth and development of the industry and for demonstrating the key role the industry plays in the global economic infrastructure. I am proud to have been a part of this still unfolding legacy of success.”

Mort Meyerson joined Electronic Data Systems, Inc. in 1966, as a systems engineer trainee, ultimately becoming President and Vice Chair leading 45,000 employees. In 1984, he played a significant role in the sale of EDS to General Motors for $2.5 billion becoming the top technology officer at General Motors and leading the IT organization. Two years later, he retired. In 1992 Morton re–joined the corporate world as Chair and CEO of Perot Systems, retiring again in 1998. During his tenure, Perot Systems grew from 100 million to 1 billion in revenue, going from negative profits to over $90 million in pre-tax profits. Currently, Morton is the Chair and CEO of 2M Companies, Inc.; Morton has been actively engaged in investment activities through 2M and its affiliates since 1985.

“IAOP’s Outsourcing Hall of Fame represents a set of leaders, competitors and visionaries that have changed the face of the outsourcing industry and continue to stimulate innovation in sourcing,” said Mr. Meyerson. “I am honored to be counted among this remarkable group of experienced and renowned industry players. However, this level of recognition could not be achieved without support from the advisors at Alsbridge who work to help outsourcing buyers and providers create sustainable deals that drive innovation every day. In addition I want to recognize the team at EDS and Perot Systems who helped me my entire career. On behalf of my Alsbridge, EDS and Perot Systems colleagues, it is an honor to be inducted to The Outsourcing Hall of Fame.”

Deasy, Halvey and Meyerson join visionaries like Kevin Campbell, group chief executive of outsourcing, Accenture; Dennis McGuire, founder and chairman emeritus, TPI; the late Peter Drucker, writer, management consultant and social ecologist; Ralph J. Szygenda, Group Vice President & Chief Information Officer, GM; Blanca Treviño, President & CEO, Softtek; and Marco Stefanini, global CEO at Stefanini IT. For the full list, click here.

IAOP’s Outsourcing Hall of Fame, the industry’s most prestigious award, continues to grow globally and now has more than 20 members in its ranks. The unique honor recognizes individuals for their outsourcing achievements as well as their contributions to community-based economic development and socially-directed investments, career development, education and training through outsourcing.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org

Highly Attended 16th Outsourcing World Summit Shows Strength and Importance of Industry

2/21/2013 1:38:00 PM

Highly Attended 16^th Outsourcing World Summit Shows
Strength and Importance of Industry
Two Honored as “Members of the Year” During Annual Conference

PHOENIX, NY, February 21 – Outsourcing demonstrated its strength as a global platform to grow and transform businesses with record numbers of professionals coming together to chart the industry’s future at the 2013 Outsourcing World Summit®.

Nearly 800 professionals from 40 countries attended the International Association of Outsourcing Professionals’® (IAOP®) annual conference, Feb. 18-20, at the JW Marriott Desert Ridge, in Phoenix, Arizona.

“The Outsourcing World Summit is a great venue for customers, providers and advisors to get together and share outsourcing experiences, best practices and exchange ideas," said IAOP CEO Debi Hamill. "This is a unique opportunity for companies to learn how outsourcing can help create change, enable growth and add value to their organizations.”

Outsourcing customers, providers and advisors from leading companies converged at the summit with some of the largest numbers of international attendees coming from Canada, Costa Rica, Denmark, India and Norway to hear the latest strategies leading companies to success in the new outsourcing landscape.

“This 16th Summit clearly shows that outsourcing is on the rise and is a key part of business strategy,” said Jag Dalal, COP and IAOP managing director of thought leadership. “People no longer view outsourcing as something that a troubled industry or function would consider or an American phenomenon. Attendees from 36 countries prove that this is a ‘global’ strategy and top name companies attendance shows that it is an important topic for their discussion.”

Two Honored as IAOP Members of the Year
IAOP recognized Zachary Misko, , COP, Vice President-Workforce Strategy and member of the Leadership Team at Kelly Services, Inc. Outsourcing & Consulting Group (KellyOCG) and Cheryl Seely, COP and team coordinator at Thomson Reuters Corporation, as “Members of the Year” for their work to advance the outsourcing industry.

“It is an honor to be recognized as a 2013 Member of the Year,” said Zachary Misko, COP and Vice President-Workforce Strategy at KellyOCG. “IAOP continues to be a great organization and partner for KellyOCG and myself. IAOP supports our needs for personal and professional development, networking, learning and sharing outsourcing trends and best practices, as well as achieving credibility in the industry through COP certification.”

Misko is a member of IAOP’s Latin America and Asia Pacific Regional Advisory Boards. Recently earning his COP, he is also on the Training and Certification Committee and has been a strong advocate for the COP certification and supporter of IAOP, globally.

Seely has been involved with IAOP since its inception and has attended most Outsourcing World Summits. A tireless advocate of our COP program, she was one of the pioneer COPs, serves on the Training and Certification committee and is a Global Outsourcing 100 Judge.

The two long-time corporate members were honored at a luncheon ceremony attended by hundreds for their demonstrated commitment to the growth of IAOP and their leadership in the promotion and delivery of the association’s programs.

IAOP is planning several other events this year: China Week, May 27-31 across the region; and Euro Week, June 3-7 across the region. In addition, the 3^rd annual Latin American Outsourcing Summit will take place December 3-5, 2013 in San José, Costa Rica. IAOP also announced its 17^th annual edition of the world-renowned Outsourcing World Summit will take place February 17-19, 2014 at Disney’s Contemporary Resort in Lake Buena Vista, Florida. For more information and special introductory rates, see the IAOP website.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Media Contact:
Kate Tulloch-Hammond
Manager, Media and Communications
+1.845.452.0600, extension 122
kate.hammond@iaop.org

MAYKOR Joins Outsourcing Associations IAOP and ASTRA

3/7/2013 9:13:00 AM

MAYKOR Joins Outsourcing Associations IAOP and ASTRA

Moscow, Russia, March 7, 2013 – MAYKOR, a Russian national-scale IT service provider, has become a corporate member of the International Association of Outsourcing Professionals® (IAOP®) through a special affiliate program with ASTRA Association.

In recent years a growing number of businesses have increased their outsourcing of functions or expanded the mix of services acquired from third parties. In 2012, newcomer Maykor saw a speedy growth while the group actively pursued the acquisition of attractive local service assets, allowing MAYKOR's outsourcing business to report a growth of 67 percent.

"Services outsourcing which includes Information Technology Outsourcing (ITO), Businesss Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) is accelerating worldwide and especially in Eastern Europe and Russia specifically,” said Matt Shocklee, COP, IAOP Managing Director and Global Ambassador.” IAOP is delighted to have MAYKOR recently join the Association as a Corporate Member of the Association and active contributor to the IAOP Russia Chapter. MAYKOR is a leader across the region in Information Technology Infrastructure Outsourcing. IAOP looks forward to working with MAYKOR and other IAOP corporate members to share best practices in IT infrastructure outsourcing through IAOP’s IT Infrastructure chapter and other IAOP programs worldwide."

According to market analysts, the maintenance of IT infrastructure of multi-branch companies was the most popular outsourcing service in Russia last year. Seventy percent of such companies were looking for a one-stop-shop service provider capable of covering all their outlets, such as MAYKOR with its unique network of 83 branches and 400 service offices effectively covering all regions of the Russian Federation.

“With country-wide coverage in place, MAYKOR feels that IT outsourcing and hardware maintenance have a great growth potential in the years to come, said Sergey Sulgin, MAYKOR President. “Close cooperation with IAOP and ASTRA Industrial associations will give us deep insight into the trends and best practices of the outsourcing industry, both globally and locally, so we can improve our competitive edge in the IT services sector.”

“Joining of a new partner with strong practical expertise in IT outsourcing is going to strengthen ASTRA market leadership to help our partners to develop their outsourcing practices here in Russia and globally,” said Sergei Makedonski, ASTRA President. “This will also contribute to shape the Russian outsourcing industry, ultimately making the Russian economy more efficient and competitive.”

About MAYKOR
MAYKOR is the largest group of companies in the Russian service and outsourcing market, and a specialized provider of integrated maintenance services for IT equipment, building utility systems and business applications. MAYKOR’s mission is to provide effective infrastructure maintenance and development services for large and medium-sized businesses country-wide. The MAYKOR Group unites such companies as NST, CRT Service, Expertek and BetterFly Services that have been on the IT market for more than 13 years. With our own nationwide network of 83 branches and 400 local offices, MAYKOR is an one-stop-shop service provider. The company employs more than 3000 certified engineers. The MAYKOR's customer base is comprised of more than 950 businesses, including the largest geographically distributed companies from all industries. MAYKOR has a unique competence center, advanced specialized training programs for technical personnel, a developed logistics infrastructure, an automated service tracking and control system, as well as an ISO-compliant quality management system. The Group's website on the Internet: www.maykor.com.

About ASTRA
Association of Strategic Outsourcing ASTRA is a professional association of Russian Outsourcing market players, IAOP Affiliate Association from May, 2010. ASTRA's mission is to shape Outsourcing Industry standards and facilitate the development of a civilized and transparent Outsourcing market in Russia and CIS. Among ASTRA's partners are the largest and well-known Service providers with successful track records: Jet Infosystems, CROC, SBSystem, EnergoData, IBS DataFort, Fujitsu GDC, in4media/Forrester, Optima Services, Intercomp Global Services, BDO Outsourcing Division, UCMS Group, MAYKOR, TeamForce, CTI. ASTRA helps businesses to use Outsourcing as a business tool designed to improve corporate efficiency and reduce OPEX. For more information: www.astra-partners.ru.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

Outsourcing Week to be Held in China

4/18/2013 10:53:00 AM

Outsourcing Week to be Held in China
IAOP Chapters Organize Events for Professionals

POUGHKEEPSIE, NY, April 11 /PRNewswire/ -- Outsourcing professionals from throughout China will join together for a series of chapter meetings of the International Association of Outsourcing Professionals® (IAOP®) during China Week, May 27-31, to advance the industry and explore pertinent issues.

Outsourcing leaders will discuss important topics ranging from outsourcing services, governance, innovation and outsourcing trends at four chapter meetings in Shanghai, Qingdao, Beijing and Hong Kong, which will be open to new members.

"We are excited to begin unfolding the second annual China Outsourcing Week, an event that provides outsourcing professionals from around the world an extraordinary opportunity to witness the pace of change in a rapidly growing emerging economy that already supports a number of the world's largest business and consumer markets," said Ken Schulz, IAOP China Regional Advisory Board Director and Vice President at Pactera, China's largest IT services firm. "Innovation across the service sector, including outsourcing, plays a major role in helping enterprises and economies become smarter. Nowhere is this more apparent than in China."

The country's four IAOP chapters have come together to offer a coordinated and diverse set of topics, and share their knowledge and resources with fellow members and industry peers.

Events include:

May 27 – Shanghai: Management Services and Outsourcing of the Entire Business
Co-hosted by Amcham, the Shanghai Chapter of IAOP will partner with the American Chamber of Commerce in Shanghai to present a half day event on the Transformation of Outsourcing in China. The event will focus on two trends in China's outsourcing industry, both aimed at higher value outcomes.

May 28 – Qingdao: Transformation in BPO
The Qingdao/Shandong Chapter in partnership with the Qingdao International Business Association will explore the theme of Transformation of Outsourcing in China by looking at how BPO companies in China are evolving.

May 29 – Beijing: Moving Innovation Forward with the Global Smart Enterprise
The rise of Big Data has provided enhanced opportunities for business intelligence and analytics; the proliferation of smart phones and the BYOD phenomenon has driven enterprise mobility; and finally, global companies require access to data from anywhere and at any time, with virtualization and cloud technologies making it possible.

May 31 – Hong Kong: Innovation and Thought Leadership
The Hong Kong chapter will explore a new era of innovation and thought leadership. As innovation is growing world-wide, thought leaders are emerging throughout China, most notably in Hong Kong. The event will explore global thought leadership and experience with best practices with a detailed knowledge of innovation.

Professional Members of IAOP may attend an unlimited number of chapter meetings. Associate members and non-members may attend up to two chapter meetings as our guest and access select online resources. For information on attending events during China Week, contact Julie Huson at julie.huson@iaop.org or at (845) 452-0600, extension 120.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

IAOP Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org.

SOURCE The International Association of Outsourcing Professionals (IAOP)

IAOP to Hold Certified Outsourcing Professional Master Class in the Netherlands

4/18/2013 12:27:00 PM

IAOP to Hold Certified Outsourcing Professional
Master Class in the Netherlands

Poughkeepsie, NY, April 18, 2013 – The International Association of Outsourcing Professionals® (IAOP®) announced today it will conduct a Certified Outsourcing Professional® (COP) Master Class June 3 - 5, 2013, at Hotel De Witte Bergen, Hilversum, Netherlands. The three-day course for outsourcing professionals will be led by an Authorized COP Master Class Trainer from Quint Wellington Redwood.

The COP Master Class offers many benefits, including: a comprehensive learning experience that prepares an individual to successfully lead most outsourcing initiatives; the opportunity to work with seasoned experts to develop a customized outsourcing project plan for an actual project; state-of-the-art insights into the latest industry and deal trends; extensive networking opportunities with professionals from a wide range of industries and professional disciplines; step-by-step coverage of outsourcing professional standards.

"The Master Class was taught by global leaders in the industry that are on the leading edge of strategic thought for guiding success of outsourcing as a critical business function,“ said Janis Hall, COP. “The tools were well thought out and provide a systematic approach to increasing the probability of reaching the desired outcomes when outsourcing is pursued. The new relationships I developed are an incredible resource for me to network for advice in the future."

The training, geared for mid-to-high level outsourcing professionals representing customers, providers and advisors of all types of outsourcing services provides end-to-end knowledge of creating best practices for the outsourcing engagement.

IAOP has conducted dozens of public or private on-site COP Master Classes each year globally since 2007 and has had thousands of people participate in the training, which is an integral part of the COP certification program. Individuals and groups can pre-register for the limited seating training, which includes catering and all course materials. One not need be a member of IAOP to register, but members do receive significant discounts on class pricing.

For more information you can contact Mrs. Daisy van Blanken at d.van.blanken@quintgroup.com or +31 (0)20 305 3700. Additional Information can be found at www.IAOP.org, or contact Renee Preston at renee.preston@iaop.org for more information on pricing and availability of class seats for you or your organization.

About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Media Contact:

Kate Tulloch-Hammond

Manager, Media and Communications

+1.845.452.0600, extension 122

kate.hammond@iaop.org

IAOP Releases 2013 Rankings for The Global Outsourcing 100 and World’s Best Outsourcing Advisors

5/10/2013 3:57:00 PM

IAOP Releases 2013 Rankings for The Global Outsourcing 100 and World’s Best Outsourcing Advisors
Rankings, selection process details and company strengths featured
in the the May 20 Fortune 500 issue of FORTUNE® magazine

POUGHKEEPSIE, NY, May 7, 2013 – The International Association of Outsourcing Professionals® (http://www.iaop.org/) (IAOP®) announced ISS has been named the world’s best outsourcing provider and Deloitte topped the list of leading advisors to the industry in the 2013 Global Outsourcing 100® rankings released today.

“This year’s rankings for the Global Outsourcing 100 and World’s Best Outsourcing Advisors represent the best in outsourcing, hailing from every corner of the globe," said IAOP CEO Debi Hamill. "Getting selected shows these companies came out on top following a rigorous application process and unbiased competition judged by an independent panel of recognized industry leaders in outsourcing.”

Global Outsourcing 100 Results

Ranked among the top 10 service providers, along with ISS, are, in order: (2) Accenture, (3) Wipro, (4) CBRE, (5) Infosys, (6) HCL Technologies, (7) CSC, (8) Sodexo (9) NCR and (10) Johnson Controls – Global WorkPlace Solutions.

The leading players on both lists possess strong customer references, management capabilities, balanced performance and demonstrated competencies in an industry that is increasingly becoming more strategic and used for higher skilled knowledge-based activities.

In addition to the 100 service providers, IAOP produces more than 80 sublists by service area, industry served and geography that provide customers of outsourced services with an invaluable tool for selecting the right service provider.

The Global Outsourcing 100® – an independently judged, opt-in ranking of the world’s best outsourcing service providers and advisors has become an important resource to help companies compare providers and advisors using an objective methodology. This is the eighth provider list and fifth advisor ranking.

“In today’s economy, it is more important than ever for outsourcing end users to be able to easily identify and select the right company for their outsourcing needs,” said Jag Dalal, IAOP Chief Advisor, Thought Leadership, and chairman of the judges’ panel. “Getting named to The Global Outsourcing 100 and The World's Best Outsourcing Advisors is a great recognition, particularly given the strong competition, and these companies should be proud of achieving excellence in the field.”

Rising Stars Named

The Rising Stars category of smaller fast-growing companies that are ranked numbers 76 to 100 provide a snapshot of outsourcing destinations to watch. The top 10 companies in this category are: (76) Intetics; (77) Bleum; (78) Prominente; (79) ReSource Pro; (80) Auriga; (81) DATROSE; (82) Nagarro; (83) Oxagile; (84) Itransition; and (85) TEAM International.

Top Advisors Named

This year’s top 10 advisory firms are, in order: (1) Deloitte Consulting, (2) KPMG; (3) Avasant; (4) Alsbridge, (5) Elix-IRR; (6) Ernst & Young; (7) Baker & McKenzie, (8) Pace Harmon, (9) Kirkland & Ellis; and (10) Quint Wellington Redwood.

For complete lists and sublists with rankings by geography, industry and service areas, please visit the IAOP page here.

About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

IAOP Media Contact:

Kate Tulloch-Hammond

Manager, Media and Communications, IAOP

+1.845.452.0600, extension 122

kate.hammond@iaop.org

Outsourcing Week to be Held in Europe

5/13/2013 10:50:00 AM

Outsourcing Week to be Held in Europe
IAOP Chapters Organize Events for Professionals

POUGHKEEPSIE, NY, May 13 – Outsourcing professionals from throughout Europe will join together for a series of chapter meetings of the International Association of Outsourcing Professionals® (IAOP®) during Europe Week, June 3-12, to advance the industry and explore pertinent issues.

Outsourcing leaders will discuss important topics ranging from outsourcing services, governance, innovation and outsourcing trends at several chapter meetings including Brussels, Germany, UK & Ireland, Nordic, Russia and Eastern Europe, which will be open to new members.

“The IAOP Europe Week is a great initiative because it allows outsourcing professionals worldwide to meet industry leader, and share their experience and latest trends of the outsourcing industry,” said Boris Kontsevoi, the President and founder of Intetics Co., a global sourcing company that specializes in Remote In-Sourcing. “From hosts in Eastern Europe in countries like Belarus to hosts in Western Europe, Europe Week offers an excellent opportunity for outsourcing leaders to learn about each country’s unique offerings and to gain knowledge of opportunities for innovation in Europe.”

Events include:

June 3 – UK & Ireland: Global Value of Outsourcing and Innovation Techniques

June 4 – Brussels: Lessons Learned, Global Value and Innovation

June 5 – Germany: Value of IAOP, Global Outsourcing and Innovation

June 6 – Nordic: The Value of Global Outsourcing & Achieving Sustainable Innovation

June 10 – Russia: Measuring Outsourcing's Global Value

June 12 – Eastern Europe: Outsourcings Global Value and an Overview of the Industry in Eastern Europe

June 3-5 – SPECIAL Europe Week Certified Outsourcing Professional Master Class! Hotel De Witte Bergen, Hilversum, Netherlands

“We see great opportunities in IT outsourcing and facility maintenance in nearest years in Russia covering the whole Russian territory with our services,” said Sergey Sulgin, President of MAYKOR and IAOP Russia Chapter Chair. “Close cooperation with IAOP and ASTRA associations gives us deep understanding of both global and local outsourcing industry trends to develop further our business excellence in IT services.”

Professional members may attend an unlimited number of chapter meetings. Associate members and non-members may attend up to two chapter meetings as our guest and access select online resources. For information on attending events during Europe Week, contact Julie Huson at julie.huson@iaop.org or at (845) 452-0600, extension 120.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org

IAOP Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org.

ISG, IAOP Announce Winner of Second Annual CSR Award

5/13/2013 11:24:00 AM

ISG, IAOP Announce Winner of Second Annual CSR Award
2013 Global Outsourcing Social Responsibility Impact Award goes to Accenture

Poughkeepsie, NY May 13, 2012 — Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, and the International Association of Outsourcing Professionals (IAOP), the global, standard-setting organization and advocate for the outsourcing profession, has announced the second annual IAOP/ISG Global Outsourcing Social Responsibility Impact Award has been awarded to Accenture.

The award, established by IAOP and ISG, recognizes service provider excellence in Corporate Social Responsibility (CSR). The winner demonstrates exemplary leadership in, and ongoing commitment to, activities that foster community involvement, fair operating and labor practices, respect for human rights, attention to environmental impacts, consumer issues and good governance.

“On behalf of the more than 800 professionals at ISG, I want to congratulate Accenture on winning this award,” said Michael P. Connors, Chairman & CEO, ISG. “The commitment Accenture has shown to addressing these critical issues is a model for the entire sourcing industry.”

Accenture, a global management consulting, technology services and outsourcing company, was selected based on its overall excellence in a number of judging criteria: exemplary leadership in, and ongoing commitment to, activities that foster community involvement; fair operating and labor practices; respect for human rights; attention to environmental impacts; consumer issues; and good governance.

“Accenture is honored to be recognized with this award,” said Mike Salvino, group chief executive, Business Process Outsourcing, Accenture. “Good corporate citizenship is a hallmark of the way we run our company and that commitment is reflected through programs like Skills to Succeed. As one of the world’s leading outsourcing providers, we work hard every day to make a sustainable, measureable difference in the communities where we and our clients live and work. Together with employees and through a large number of pro bono, volunteering and grant-making efforts, our Skills to Succeed commitment will equip 500,000 people globally with the skills they need to get a job or build a business.”

Accenture was selected from among applicants for the IAOP 2013 Global Outsourcing 100®. The independent judging panel, selected from IAOP’s Corporate Social Responsibility committee, was chaired by Dr. Bill Hefley of the University of Pittsburgh and ITSqc, LLC, and also included Ron Babin, COP, Ryerson University; Rita Soni, NASSCOM Foundation; Sarah Troup, Rockefeller Foundation; and Tim Hopper, Microsoft.

Added IAOP CEO Debi Hamill: "IAOP is thrilled to have established the Global Outsourcing Social Responsibility Impact Award with ISG. It is important to recognize service provider excellence in Corporate Social Responsibility. We salute CBRE on their continued efforts and contributions; they have raised the bar for all of us.”

The award will be presented to an Accenture representative at an ISG Sourcing Industry Conference this fall. In addition, ISG will make a cash donation in the name of Accenture to its chosen charity, Leonard Cheshire Disability.
Service providers wishing to be eligible for the 2014 Global Outsourcing Social Responsibility Impact Award may apply at http://www.iaop.org beginning September 1.

About Information Services Group
Information Services Group (ISG) (NASDAQ: III) is a leading technology insights, market intelligence and advisory services company, serving more than 500 clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory services. Based in Stamford, Conn., the company has more than 800 employees and operates in 21 countries.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

About Leonard Cheshire Disability
Leonard Cheshire Disability is one of the UK’s largest voluntary sector providers of services to persons with disabilities. It works with partner organizations in 54 countries around the world to campaign for change and provide innovative services that give disabled people the opportunity to live life their way.

IAOP Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org.

Costa Rica Set to Host Third Annual Latin America Outsourcing Summit

5/16/2013 8:44:00 AM

Costa Rica Set to Host Third Annual Latin America Outsourcing Summit
IAOP and CINDE Event will Focus on Region’s Continued Growth as an Outsourcing Market and Destination

POUGHKEEPSIE, NY, May 16 – The International Association of Outsourcing Professionals® today announced its third annual Latin America Outsourcing Summit, which is being produced in partnership with the Costa Rican Investment Promotion Agency (CINDE).

This three-day event will take place December 3-5, 2013, at The Real InterContinental Hotel & Club Tower, in San José, Costa Rica, and will bring together IAOP’s thought leadership and global network with leaders from across the Latin American business community to examine and leverage the growth taking place across the region.

“Companies are now looking to use outsourcing more strategically as a tool to increase efficiency, yield significant cost savings and drive growth,” said IAOP CEO, Debi Hamill, “The Summit will accelerate awareness on these opportunities as Latin America continues its emergence as a booming region and we are pleased to have CINDE as our partner in this effort.”

The Summit aims to educate vendors, buyers, c-levels, decision makers, consultants and multinationals looking for either captive or outsourcing solutions in Latin America on the opportunities, trends, best practices and more specifically IT innovation, process standardization, human resources retention, increasing business value, quality improvement, creativity and user experience.

Featuring keynote sessions, educational breakouts, networking and more, The Summit will also focus specifically on BPO, ITO, KPO and customer experiences. For information on registering, sponsoring or speaking visit www.IAOP.org/LATAM or email info@iaop.org.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Media Contact:
Kate Tulloch-Hammond
+1.845.452.0600, extension 122
kate.hammond@iaop.org.

IAOP Announces Four New Trainers Added to its Certified Outsourcing Professionals Training Team

5/16/2013 8:48:00 AM

IAOP Announces Four New Trainers Added to its Certified
Outsourcing Professionals Training Team

Poughkeepsie, NY, May 15, 2013 – The International Association of Outsourcing Professionals® (IAOP®) is pleased to announce the addition of four new Certified Outsourcing Professional® (COP) Master Class Authorized Trainers to their team of training professionals, all with Pactera, globally headquartered in China and with regional headquarters in North America, Asia Pacific and Europe.

The four new trainers are as follows:
·        Wang Haipeng, COP, Senior Project Manager of US RDS PDS
·        Rollanda Jin, COP, Senior Presales Manager
·        Lixin Liang, COP, Senior Director, Training Solutions & Services Business Unit
·        Kaiser Wu, COP, Senior Vice President, Asia Software Sales & Services business in US Business Unit

To obtain authorized trainer status, each trainer successfully completed the COP application process and has earned the Certified Outsourcing Professional designation. They also passed a rigorous Train-the-Trainer program led by Jag Dalal, COP and Chief Advisor, IAOP Thought Leadership.

IAOP’s Certified Outsourcing Professional Master Class Authorized Trainer count now stands at 20, globally. With more than 1,000 professionals already completing the Certified Outsourcing Professional Master Class, the addition of these trainers allows IAOP to expand their reach on teaching industry executives how to successfully design, implement and manage the end-to-end process of outsourcing throughout China. IAOP’s COP Master Classes can either be public or private onsite 3-day trainings for outsourcing professionals, using IAOP copyrighted class materials, including the Outsourcing Professional Body of Knowledge (OPBOK). This training program leads groups of customer, provider and advisor outsourcing professionals through the modules that map to IAOP’s 10 Outsourcing Professional Standards.

The IAOP Authorized Trainers, with training partner Pactera, will be organizing public and private outsourcing classes within China. For more information about IAOP training and certification program in China or elsewhere, globally, contact info@iaop.org.

About Pactera
Pactera (NASDAQ: PACT) is a trusted consulting and technology services partner with proven global capabilities, quality standards, and efficient delivery processes, making us your global partner for a new era. Since 1995, Pactera has delivered world-class Business / IT consulting, solutions, and outsourcing services to our global clients. We have a strong track record of developing advanced technologies, process innovations and business models for a wide range of Fortune 500 clients spanning many industries including the Financial Services, Technology, Telecommunications, Travel and Transportation, Energy, Life Sciences, Manufacturing and Retail & Distribution sectors.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

IAOP Media Contact:
Kate Tulloch-Hammond
Manager, Media and Communications
+1.845.452.0600, extension 122
kate.hammond@iaop.org

World’s Best Outsourcing Providers and Advisors Ranked by IAOP

5/13/2011 11:01:00 AM

World’s Best Outsourcing Providers and Advisors Ranked by IAOP
U.S.-Based Companies Dominate Top 10 Leaders of Global Outsourcing 100

POUGHKEEPSIE, N.Y., May 9 – U.S.-based companies dominated the top 10 Leaders in the 2011 Global Outsourcing 100® list with Accenture continuing to hold the number one position among service providers for the fourth consecutive year and Alsbridge named the top advisor for the first time.

Released today by the International Association of Outsourcing Professionals® (IAOP®), six U.S. companies are ranked among the top 10 service providers along with Accenture, including (5) Convergys, (6) CB Richard Ellis, (7) CSC, (8) NCR and (10) Johnson Controls.

Other companies in the Leaders category of companies with more than $50 million in revenue or 5,000-plus employees are: (2) ISS, Demark; (3) Sodexo, France; (4) Infosys Technologies, India; and (9) Wipro Technologies, India.

The independently judged, opt-in ranking of the world’s best outsourcing service providers and advisors is a respected go-to resource to help customers compare companies using an objective methodology. This is the seventh provider list and third advisor ranking.

The overall results show the continued strength of the global outsourcing industry as well as it diversity across a broad range of industries from IT, HR and R&D to facilities management, real estate, food services and customer relationship management. The list also reflects the industry’s true global nature with these companies operating and employing people around the world.

Despite the economy, total revenue grew 10 percent while employment is up 4.5 percent, down slightly from 6 percent last year, according to information submitted by applying companies.

Designed to replicate the evaluation process that customers use when selecting providers, the final ranking is based on a weighted average of size and growth rate, customer references, demonstrated competencies and management capabilities.

“These firms on the Global Outsourcing 100 are today’s leaders and tomorrow’s rising stars,” said IAOP Chairman Michael Corbett, who led the judges’ panel. “The applicants companies went through a rigorous process that will help them better understand what customers are looking for and present themselves in the best light to win business.”

The Rising Stars category of smaller fast-growing companies that are ranked numbers 76 to 100 provide a snapshot of outsourcing destinations to watch and include Latin and South America. U.S.-based companies also placed well in this segment with 9 percent of the fastest growing companies based here.

The top 10 companies in this category are: (76) Intetics, U.S.; (77) Scicom, Malaysia; (78) Auriga, Russia; (79) CIeNET International, China; (80) Globant, Buenos Aires; (81) Xceed, Egypt; (82) Global eProcure, U.S.; (83) Synygy, U.S.; (84) Bleum, China; and (85) Grupo ASSA, Argentina.

The top 20 advisory firms are all U.S. based other than Quint Wellington Redwood of the Netherlands. This year’s rankings are: (1) Alsbridge, (2) KPMG, (3) TPI, (4) Kirkland & Ellis, (5) EquaTerra, (6) PricewaterhouseCoopers, (7) Booz & Company, (8) Avasant, (9) Quint Wellington Redwood and (10) Morrison & Foerster.
For complete lists and more than 80 sublists with rankings by geography, industry and service areas, see www.IAOP.org.

###

2011 Global Outsourcing 100 Sub Lists

5/9/2011 10:34:00 AM

The 2011 Global Outsourcing 100
SUB-LISTS

Best Leaders in Overall Revenue	Best Rising Stars in Overall Revenue	Best Leaders in Revenue Growth
Accenture ARAMARK Capgemini CSC Hewlett-Packard Infosys Technologies ISS Johnson Controls Sodexo Wipro Technologies	BRQ IT Services China Talent Group CIeNET International Emerio GlobeSoft Ericpol Telecom Freeborders Globant Grupo ASSA Scicom SoftServe	Ci&T Hewlett-Packard hiSoft Technology International Integreon iSoftStone PCCW Solutions SourceRight Solutions Stefanini IT Solutions TCI Wicresoft
Best Rising Stars in Revenue Growth	Best Leaders in Number of Employees	Best Rising Stars in Number of Employees
Auriga Azure Knowledge Corporation China Talent Group Extensya GeBBS Healthcare Solutions Global eProcure Grupo ASSA ReSource Pro SoftServe UnitedLex	Accenture ARAMARK Convergys CSC HCL Technologies Infosys Technologies ISS Sitel Sodexo Wipro Technologies	Azure Knowledge Corporation China Talent Group CIeNET International Emerio GlobeSoft GeBBS Healthcare Solutions Globant M&Y Global Services Scicom SoftServe Xceed
Best Leaders In Employee Growth	Rising Stars in Employee Growth	Best Privately Owned Companies by Revenue
Ci&T Hewlett-Packard hiSoft Technology International Integreon iSoftStone PCCW Solutions SourceRight Solutions Stefanini IT Solutions TCI Wicresoft	Auriga Azure Knowledge Corporation China Talent Group Extensya GeBBS Healthcare Solutions Global eProcure Grupo ASSA ReSource Pro SoftServe UnitedLex	ARAMARK Ceridian Ci&T Colliers International CPA Global Donlen ISS NCO Group Sitel Williams Lea

IAOP has developed 80+ sublists of the 2011 Global Outsourcing 100 companies by "Best Overall", "Best by Industry Served", "Best by Service Provided", and "Best by Geography Served. To see all of the sublists for 2011, please DOWNLOAD here.

The 2011 Global Outsourcing 100 Honors and Highlights

Multi-Year Winners
These companies have appeared on the Global Outsourcing 100 list each year since its inception:
Accenture, Amdocs, ARAMARK, Bleum, Capgemini, Ceridian, CGI Group, Colliers International, EMCOR Group, Genpact, HCL Technologies, Headstrong, hiSoft Technology International, HOV Services, Johnson Controls, Mastek, NCS, Patni Computer Systems, Sitel, Sodexo, SPi Global, Unisys, and Wipro Technologies

New in 2011
Welcome to The Global Outsourcing 100:
Azure Knowledge Corporation, BRQ IT Services, Cassidy Turley, Datamatics Global Services, eMids Technologies, Ericpol Telecom, Evalueserve, Extensya, HTC Global Services, Hughes Systique, Integreon, Long View Systems, Marlabs, Persistent Systems, , RR Donnelley Global Services, Smart Sourcing, Softjourn, SourceRight Solutions, Stefanini IT Solutions, Studley, TCI, Towers Watson, UnitedLex, Xchanging

Rising Star to Leader Grads
These companies, once judged as Rising Stars experienced substantial GROWTH in 2010 and were judged as LEADERS in 2011:
Ci&T, eClerx, InterGlobe Technologies, MERA

Top 20 List “Climbers”
These companies improved the most in rank:
Aditya Birla Minacs, Cybage Software, Donlen, Freeborders, hiSoft Technology International, ICG Commerce, Indecomm, ITC Infotech, Océ Business Services, PCCW Solutions, ReSource Pro, Sutherland Global Services, Talentica Software (India), TEAM International Services, TIVIT, Ugam Solutions, Vertex Group, Williams Lea, Zensar Technologies

Companies with the Most Service Personnel in US
Advanced Technology Services, Amdocs, Aon Hewitt, APAC Customer Services, API Outsourcing, ARAMARK, Cassidy Turley, CB Richard Ellis, Ceridian, Collabera, Colliers International, Convergys, CSC, Cushman & Wakefield, DATROSE, Diebold, Donlen, EMCOR Group, Grubb & Ellis, Hewlett-Packard, ICG Commerce, Jones Lang LaSalle, Long View Systems, Marlabs, NCO Group, NCR, Newmark Knight Frank, Océ Business Services, PAREXEL International, Pitney Bowes, SEI, Smart Sourcing, Sodexo, SourceRight Solutions, StarTek, Studley, Synygy, The Millennium Group, Towers Watson, Unisys, Vengroff, Williams and Associates, Williams Lea

Companies with the Most Service Personnel in Russia
Auriga, Exigen Services, Luxoft, MERA, Reksoft

Companies with the Most Service Personnel in China
Bleum, China Talent Group, ChinaSoft International, CIeNET International, Dextrys, hiSoft Technology International, Insigma, Inspur, iSoftStone, M&Y Global Services, Neusoft, PCCW Solutions, ReSource Pro, VanceInfo, Wicresoft, Freeborders

2011 Worlds Best Outsourcing Advisors

6/14/2012 4:48:00 AM

The International Association of Outsourcing Professionals^® (IAOP^®) is pleased to announce that the following companies have been selected as 2011’s best outsourcing advisors – the World’s Best Outsourcing Advisors.

Relative rankings, selection process details, and company strengths are featured in a special advertising feature, produced by IAOP, in the May 23 FORTUNE 500 issue of FORTUNE® magazine. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.

RANK	COMPANY NAME	KEY STRENGTH
1	Alsbridge	Balanced Performance
2	KPMG	Balanced Performance
3	TPI	Customer References
4	Kirkland & Ellis	Balanced Performance
5	EquaTerra	Balanced Performance
6	PwC	Customer References
7	Booz & Company	Customer References
8	Avasant	Balanced Performance
9	Quint Wellington Redwood	Customer References
10	Morrison & Foerster	Management Capabilities
11	Deloitte Consulting	Management Capabilities
12	Gartner	Demonstrated Competencies
13	Mayer Brown	Management Capabilities
14	Baker & McKenzie	Management Capabilities
15	Pace Harmon	Management Capabilities
16	Zinnov Management Consulting	Customer References
17	Archstone Consulting	Customer References
18	Sheppard Mullin	Management Capabilities
19	Everest Group	Management Capabilities
20	Pillsbury Winthrop Shaw Pittman	Management Capabilities

IAOP Chapters Announce 2011 Tools & Technology Symposium – East

6/8/2011 11:03:00 AM

International Association of Outsourcing Professionals Chapters Announce 2011 Tools & Technology Symposium – East
Unique Event Being Held at Microsoft Briefing Center in New York City May 24-25, 2011

POUGHKEEPSIE, NY, May 2, 2011 — The International Association of Outsourcing Professionals® (IAOP) and its New York, New England, Cloud Computing and Tools & Technology Innovation chapters will host the outsourcing industry’s 2011 Tools & Technology Symposium – East on May 24-25, 2011. The event will be held in New York City at Microsoft’s Briefing Center, located at 1290 Avenue of the Americas. Event sponsors include Accenture, BeyondCore, Infosys, Microsoft and other outsourcing thought leaders.

Technology is transforming outsourcing, and this symposium brings together leading outsourcing customers, providers and advisors to share best practices in the use of advanced tools and technologies to improve the value obtainable through outsourcing and shared service relationships. Industry leaders will discuss how these tools impact outsourcing financial performance, service quality, capabilities delivered, risk/compliance and overall relationship governance. A half-day Tools Provider Workshop included in the symposium will enable attendees to gain additional hands-on experience and insights.

“Where labor arbitrage was a key contributor to the financial impact of outsourcing in the late 1990s and early 2000s, technology arbitrage will likely be a key differentiator in an organization’s ability to impact the financial performance of outsourcing relationships in the future,” said Michael Corbett, chairman of IAOP. Matt Karlyn, attorney at Foley & Lardner LLP and chair of IAOP’s New England Chapter added, “today’s outsourcing customers and service providers require enhanced transparency into real-time performance of their outsourcing relationships on a global basis, and there’s no better way to accomplish this and meet increasingly stringent regulatory requirements than by using advanced tools and technologies.”

The 2011 Tools & Technology Symposium – East will commence with a continental breakfast on Tuesday, May 24 at 8:00 am. Tuesday’s program will conclude with a networking reception from 5:00-6:30 pm. On Wednesday, May 25, the symposium will reconvene at 8:00 am with a continental breakfast, followed by tools provider workshops until noon. Key speakers include Professor Audrey MacLean from Stanford University as well as thought leaders from Microsoft, Accenture, Infosys and BeyondCore. Admission to the event is free, but advanced registration is required: www.IAOP.org/Tools_Symposium.

“We are witnessing a fundamental shift from traditional business process outsourcing to cloud-enabled business process as a service. The symposium brings together leading players in the outsourcing ecosystem as they try to jointly understand and navigate this shift,” said Arijit Sengupta, CEO of BeyondCore and chapter chair of IAOP’s Cloud Computing Chapter. Matt Shocklee, chair of IAOP’s Tools & Technology Innovation Chapter noted that “organizations can no longer remain competitive by managing their global sourcing relationship portfolios on Excel spreadsheets.”

A wide range of global sourcing professionals are expected to attend the 2011 Tools & Technology Symposium, including CIO, COO, VP and director level management from disciplines such as procurement, finance, IT, risk management/security, audit and service delivery. Julian Millstein, senior counselor at Morrison & Foerster and chair of IAOP’s New York Chapter commented, “for the first time on the East coast we’re bringing together leading next generation providers of advanced tools and technologies, enabling outsourcing users from across the enterprise to get hands-on experience on how to use these new technologies.”

To learn more and download the program brochure, click here.

IAOP Spreads Best Practices with Support of eSourcing Capability Models

6/8/2011 11:04:00 AM

IAOP Spreads Best Practices with Support of eSourcing Capability Models
Certification and Development are the “Two Pillars for Outsourcing Success,” Association Says

POUGHKEEPSIE, NY, April 28 – The International Association of Outsourcing Professionals® (IAOP®) continues to expand its professional and organization development offerings with its support of the e-Sourcing Capability Models (eSCM) and certification.

Developed by IAOP’s corporate and professional development partner ITSqc, LLC -- the Carnegie Mellon spin-off created to promote best practice models for the global IT-enabled services industry -- these standards include models for service providers and client organizations.

Aligned with IAOP’s Outsourcing Professionals Body of Knowledge (OPBOK), the models are used globally to improve organizational performance, appraise organizational capability and certify the capablity of organizations based on their use of and adherence to the best practices.

ITSqc is working with strategic partners and authorized organizations to support global adoption of the eSourcing Capability Models.

Calling professional development and certification, and organizational development and certification the “two pillars of outsourcing success,” IAOP said the partnership represents its continued focus on delivering an ever-expanding offering of certifications for professionals at every step along the career pathway.

“Outsourcing is a complex undertaking that requires true professionals,” said IAOP Chairman Michael Corbett. “These professionals need to be brought together into effective teams with responsibility for the end-to-end outsourcing process and operate using a common playbook.”

In addition, teams need to manage effective organizational processes that ensure consistent, repeatable, high-quality results and benchmark both professional skills and knowledge and organizational processes against rigorous industry standards, according to Corbett.

For a paper on the “Two Pillars of Outsourcing Success,” click here: http://www.IAOP.org/Content/23/193/3134/

Record Numbers Attend Outsourcing World Summit - Members of the Year Lauded

3/21/2011 1:05:00 PM

Record Numbers Attend Outsourcing World Summit
Two Honored as Member of Year

POUGHKEEPSIE, NY, March 18 – Outsourcing demonstrated its strength as a global platform to grow and transform businesses with record numbers of professionals coming together to chart the industry’s future at the 2011 Outsourcing World Summit®.

More than 700 professionals from 32 countries attended the International Association of Outsourcing Professionals’® (IAOP®) annual conference, Feb. 21-23, at the Renaissance Esmeralda, in Indian Wells, California, making it the largest in the event’s 14-year history.

“We stand on the cusp of a new state of outsourcing as a global platform for transformation and growth driven by integrated teams of high-value professionals using advanced management practices and processes,” IAOP Chairman Michael Corbett told delegates during his key-note address.

Outsourcing customers, providers and advisors from leading companies converged at the summit with the largest numbers of international attendees coming from China, Colombia and Canada, to hear the latest strategies to lead companies to success in the new outsourcing landscape.

“Outsourcing remains an important business strategy that must be linked to both business and functional strategy,” said keynote speaker Sandy Ogg, former chief human resource officer at Unilever and operating partner for Blackstone Group in New York.

Ogg was also inducted into the prestigious Outsourcing Hall of Fame during the event, along with William F. Concannon, president of global corporate services at CB Richard Ellis.

Two IAOP Members of the Year Lauded

IAOP recognized Chris Long, chief operating officer of StayWell Health and Management, and Bobby Varanasi, chairman and chief executive officer of Matryzel Consulting, Inc., as “Members of the Year” for their work to advance the outsourcing industry.

Long chairs IAOP’s Voice of the Customer Chapter and is a member of the Membership Committee and GEO Subcommittee. He also facilitates the customer-only networking sessions at The Outsourcing World Summit. A Certified Outsourcing Professional® (COP), he is an advocate for IAOP’s Corporate and Professional Development Programs.
“It is an honor to receive the Member of the Year award from such a prestigious organization during such an exciting time in the evolution of the outsourcing industry,” Long said.

Varanasi, an IAOP Global Ambassador, chairs IAOP’s Malaysia Chapter and is an authorized trainer for the COP master class. He has been instrumental in introducing the COP program around the globe and winning support for the program from the Malaysian government. IAOP’s COP program is the first senior management program the Malaysia government has endorsed.

“In a globalized marketplace, international associations with forward-looking leadership often create compelling impacts,” Varanasi said. “IAOP has and continues to do so steadily through leveraging its global membership successfully, to the point that IAOP has become the de-facto go-to organization for anyone looking to understand global sourcing and corporate strategy.”

Global Movement

In addition to the U.S. and Canada, the emerging offshoring nations of South America also participated strongly in this year’s Summit and delegates also were in attendance from the European Union, several African nations and Australia.

Among those participating was Chile-IT, a non-profit organizing preparing Chilean IT companies to outsource their services to the U.S.

“Our involvement with the event was a huge success and we were extremely grateful for the large turnout,” said Chad Walter, Chile-IT, Vice President of Operations, North America. “We made a lot of helpful connections that will be pivotal for Chile-IT's U.S. efforts. We look forward to more partnership opportunities with IAOP in the future."

IAOP also reported a strong turnout among customer organizations purchasing outsourcing services, as well as providers, advisors and those in academia.

“Customers, service providers and consultants were all present in strong numbers and a growing cadre of academics is increasingly providing robust intellectual foundations to the constructs of customer value and competitive advantage that underpin outsourcing globally,” said Phil Hadcroft, chairman of IAOP’s Australia/New Zealand Regional Advisory Board. “The seniority and authority of attendees could not be missed. This conference is increasingly being seen as a lodestone that attracts the leading thinkers and practitioners of outsourcing around the world.”

In addition to The 2011 Latin American Outsourcing Summit, taking place May 26-27, 2011 in Cartagena, Colombia, IAOP also announced that its 15th edition of the world-renowned annual Summit will be held Feb. 20-22, 2012 at Disney's Contemporary Resort in Lake Buena Vista, Florida. For more information and special introductory rates, see the IAOP Web site.

Media Contact:
Kimberly Maneeley
+1.845.452.0600, extension 104
kim.maneeley@iaop.org

Advanced Outsourcing Certification in Human Resources to be Offered by IAOP and HROA

3/2/2011 2:04:00 PM

Advanced Outsourcing Certification in Human Resources to be Offered by IAOP and HROA

Indian Wells, Calif., Feb. 23 – Professionals working in Human Resources outsourcing can validate their expertise with a new advanced professional certification being developed jointly by the International Association of Outsourcing Professionals® (IAOP®) and HROA.

Announced today at IAOP’s 14th annual Outsourcing World Summit® here, the new Certified Outsourcing Professional®-HR designation will enable individuals who are outsourcing customers, providers or advisers to demonstrate their HR outsourcing expertise.

“The COP designation has become globally recognized as the industry’s de facto standard of excellence since IAOP introduced it in 2006,” said IAOP Chairman Michael Corbett. “We are pleased to join with HROA to offer this specialized certification for HR professionals.”

Said HROA Chairwoman LeAnne Andersen of Best Buy: “The HROA is committed to improving the quality, effectiveness and efficiency of HR outsourcing. A certification program that builds the necessary skills is a huge advantage for any HR professional embarking on a serious HR outsourcing program. Having participated in IAOP’s COP program, I can attest to its value.”

To obtain the COP-HR certification, professionals must first obtain IAOP’s COP designation. Individuals also will have to pass a COP-HR exam and meet re-certification requirements.

IAOP will develop the COP-HR standards, application, exam and certification/re-certification requirements while HROA will develop the supplementary course material and case studies.

The associations will create a core set of HR outsourcing-related course materials and case studies for the Outsourcing Body of Knowledge (OPBOK-HR) that will be delivered to professionals seeking the certification in a live workshop format. An online workshop format also will be explored.

Under the agreement, HROA members will receive discounts on the COP application, exam, classes, workshops and materials.

The COP-HR certification is the newest in a group of expanded certification programs launched by IAOP under the Outsourcing Professional Certification Framework™ (OPCF) with a full range of certifications for individuals at every career level. IAOP also offers a Certified Outsourcing Specialist-Human Resources (COS-HR) designation for entry-level positions.

About HROA
The HROA is for all those who purchase, provide, or participate in HR transformation and outsourcing. Its membership encompasses over 7,500 HR executives, including the largest 50 buyers, the top 30 providers, the leading sourcing advisors and attorneys, and the best thought leaders in HR Transformation. The HROA brings its diverse membership together to set standards and practices, provide peer networking, and maintain a robust curriculum.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

Media Contact:
Kimberly Maneeley
+1.845.452.0600, extension 104
kim.maneeley@iaop.org

###

IAOP Accepting Nominations for Leaders for Outsourcing Hall of Fame

2/2/2011 12:52:00 PM

IAOP Accepting Nominations for Leaders for Outsourcing Hall of Fame
Applicants Sought for Induction at Latin America Summit

POUGHKEEPSIE, NY, Feb. 1 – The International Association of Outsourcing Professionals® (IAOP®) has opened the nomination process for its Outsourcing Hall of Fame recognition.

Now in its sixth year, The Outsourcing Hall of Fame is the most prestigious award available to individuals working in the field of outsourcing. Nominations will be accepted via an online nomination form through March 1.
Inductees selected for the honor from this nomination period will be recognized at The 2011 Latin America Outsourcing Summit, May 26-27, in Cartagena, Colombia.

IAOP also will induct two individuals at an awards luncheon at the association’s annual conference The 2011 Outsourcing World Summit®, Feb. 21-23, at the Renaissance Esmeralda, Indian Wells, California.

The recognition program is open to customers, providers and advisors of outsourcing services from around the globe who generally are experienced senior level executives leading outsourcing initiatives in their companies.

The Hall of Fame is unique in its recognition of individuals not only for their contributions to the management practice and industry of outsourcing, but also for their contributions to society through outsourcing.

Past honorees include executives from Family Dollar, Luxoft, SAP, Neusoft, ACS, Infosys, TPI, General Motors, Applied Materials, Accenture, Procter & Gamble, Capgemini and other firms.

Recipients of The Outsourcing Hall of Fame award are selected by IAOP’s Advocacy & Outreach Committee and are inducted into the Hall of Fame at The Outsourcing World Summit® Conference Series or IAOP executive forum.

The nomination should include contact details as well as a short biography emphasizing the nominees’ accomplishments in outsourcing and their contributions to business and society through it.

For the full list of The Outsourcing Hall of Fame honorees and their bios, visit: http://www.IAOP.org/content/23/152/1217/

Media Contact:
Kimberly L. Maneeley
IAOP Communications Manager
+1.845.452.0600, extension 104
kim.maneeley@iaop.org

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CB Richard Ellis President and Former Unilever HR Chief Inducted into Outsourcing Hall of Fame

2/22/2011 7:21:00 PM

CB Richard Ellis President and Former Unilever HR Chief Inducted into Outsourcing Hall of Fame
Two Leaders Honored by Industry at Outsourcing Summit in California

INDIAN WELLS, Calif., Feb. 22 – Two leaders who have left their mark on the outsourcing industry and society through their work at CB Richard Ellis and Uniliver were inducted today into the Outsourcing Hall of Fame.

The latest inductees into the prestigious hall are William F. Concannon, president, global corporate services at CB Richard Ellis Group, Inc.; and Sandy Ogg, former chief human resource officer at Unilever.

The pair was honored at a luncheon ceremony attended by hundreds of outsourcing professionals during the International Association of Outsourcing Professionals®’ (IAOP®) 2011 annual conference, The Outsourcing World Summit® here.

“The Outsourcing Hall of Fame exemplifies the positive impact outsourcing has on business and society,” said IAOP Chairman Michael Corbett. “We are proud to induct the newest members into this hall and recognize them for their outstanding work and many contributions to the industry and world around us.”

Established by IAOP in 2006, The Hall of Fame continues to grow globally and now has 20 members in its ranks. The unique honor recognizes individuals for their outsourcing achievements as well as their contributions to community-based economic development and socially-directed investments, career development, education and training through outsourcing.

Other recent inductees are: Joshua R. Jewett, senior vice president of Information Technology and procurement, and chief information officer, Family Dollar Stores, Inc.; Dmitry A. Loschinin, president and chief executive officer, Luxoft; and the late Dewang Mehta, past president, NASSCOM®.

Consumer Giant Recognized for Outsourcing

Ogg retired on Jan. 1 as Chief Human Resources Officer at Unilever after seven years with the global consumer products company. He is currently an operating partner for Blackstone Group in New York.

Ogg started his Uniliver career in 2003 as senior vice president human resources in the food division. He effectively used HR outsourcing to lead the company through an ambitious change agenda in 2005 and also shared these experiences with Summit attendees as a keynote speaker at the event, prior to accepting the Hall of Fame award.

“I am very honored to receive this prestigious award recognizing the great work done by our team at Unilever,” he said.

Prior to Unilever, Ogg was senior vice president for leadership, learning and performance at Motorola. Before that, he served as managing director of Dove Consulting and was founder of the VIA Consulting Group. He began his career as a line officer in the U.S. Coast Guard conducting search and rescue at sea.

He is co-author of VIA, From Vision into Action, The Future of Organizational Learning and numerous articles on leadership and HR. He had served on the Board of BBH Advertising and Rotterdam School of Management.

Ogg has served as vice chairman of the European Academy of Business and Society (EABIS), a unique alliance of companies, business schools and academic institutions supported by the European Commission, which has become the international reference point for Corporate Social Responsibility and sustainability issues in management practice, research and education.

Outsourcing Provider Honored

CB Richard Ellis (CBRE) has been recognized as a leading provider of commercial real estate services in IAOP’s Global Outsourcing 100 for the past four years and Concannon has been an innovator in delivering outsourcing solutions that help add value and enable clients – ranging from technology firms to health care companies – to focus on their core competencies.

Concannon has worked in corporate real estate outsourcing since 1986 when he helped build Trammell Crow Corporate Services’ (TCC) real estate and facilities outsourcing business with corporate clients as president and CEO of the company. That business has become the largest in the marketplace, working with global corporations, healthcare agencies and governments. He served as a member of Trammell Crow Company’s Board of Directors from 1991 to 2006.

Concannon joined CBRE in 2006 when it acquired TCC and previously was vice chairman of global corporate services before being appointed to his current position in 2009. He also is a member of the Global Executive Board and the Americas Operations Management Board.

“For a client service professional, there is no higher honor than joining the ‘best of the best’ in IAOP’s Hall of Fame and I am deeply humbled by this honor,” said Concannon. “It is also a recognition that could not have happened without our partnership with an incredible roster of clients and the hard work of my 29,000 CB Richard Ellis colleagues around the world, collaborating to deliver innovative commercial real estate solutions every day.”

Concannon has been an involved supporter of CB Richard Ellis’ partnership with Rebuilding Together and HomeAid America through its CBRE Cares national program. The company has been involved with housing rebuilding projects across the U.S., including rehabilitating a low-income neighborhood in the Super Bowl host city of Dallas last month.

About the Outsourcing Hall of Fame

Recipients of The Outsourcing Hall of Fame are selected by IAOP’s Advocacy & Outreach Committee and include buyers, advisors and outsourcing service providers from around the world.

Members are inducted into the Hall of Fame at one of the association’s summits in The Outsourcing World Summit® Conference Series. The next honorees will be inducted at the 2011 Latin American Outsourcing Summit, May 26-27, Cartagena, Colombia. For more information, see Outsourcing Hall of Fame.

Media Contact:
Kimberly Maneeley
+1.845.452.0600, extension 104
kim.maneeley@iaop.org

IAOP’s 2011 Global Outsourcing 100 Unveiled

2/21/2011 11:04:00 AM

IAOP’s Global Outsourcing 100 Shows Continued Industry Growth
List of 2011 World’s Best Outsourcing Providers and Advisors Unveiled

Indian Wells, Calif., Feb. 21 – Outsourcing continued to grow throughout the economic crisis, according to data from the International Association of Outsourcing Professionals®’ (IAOP®) Global Outsourcing 100 ranking.

Data supplied by outsourcing service providers participating in the annual listing showed the industry grew 10 percent in 2010, IAOP reported from its Outsourcing World Summit®.

The association released the unranked lists of the world’s best outsourcing service providers and advisors at the 14th edition of its world-renowned conference that runs through Feb. 23 at the Renaissance Esmeralda in Indian Wells. For the companies named to the list, click here.

The outsourcing service providers named to the sixth annual listing of the Global Outsourcing 100 includes companies from around the world providing the full spectrum of outsourcing services. The top consulting, legal and advisory firms also were named to IAOP’s third World’s Best Outsourcing Advisors list.

“Outsourcing returned to a healthy 10 percent growth rate last year, showing its strength and resiliency as a management practice that organizations value through good and bad economic times,” said IAOP Chairman Michael Corbett who chaired the judges’ panel.

Rankings of companies on both lists as well as sublists with industry and geographic data will be released in a special advertising supplement in FORTUNE® magazine in May.

FULL LISTS:

The 2011 Global Outsourcing 100
Accenture
Aditya Birla Minacs
Advanced Technology Services
Aegis
Amdocs
Aon Hewitt
API Outsourcing
ARAMARK
Artezio
Auriga
Bleum
Capgemini
Cassidy Turley
CB Richard Ellis
Ceridian
CGI Group
China Talent Group
ChinaSoft International
CIeNET International
Colliers International
Convergys
CPA Global
CPM Braxis
CSC
Cushman & Wakefield
Cybage Software
DATROSE
Dextrys
Diebold
Donlen
EMCOR Group
Emerio GlobeSoft
EPAM Systems
Ericpol Telecom
Extensya
Firstsource
Freeborders
Genpact
Global eProcure
Globant
Grupo ASSA
Grupo Prominente
HCL Technologies
Headstrong
Hewlett-Packard
Hinduja Global Solutions
hiSoft Technology International
HOV Services
IBA Group
ICG Commerce
iGATE Global Solutions
Infosys Technologies
Insigma
Inspur
Intetics
ISS
ITC Infotech
Itransition
Johnson Controls
Jones Lang LaSalle
Lionbridge
M&Y Global Services
Mastek
Nagarro
NCO Group
NCR
NCS
Neoris
Neusoft
Océ Business Services
Oracle Financial Services
Patni Computer Systems
PCCW Solutions
ReSource Pro
RR Donnelley Global Services
Scicom
SEI
Sitel
Sodexo
SoftServe
Softtek
SPi Global
Stefanini IT Solutions
Stream Global Services
Sutherland Global Services
Syntel
Synygy
TEAM International
TeleTech Holdings
TIVIT
Towers Watson
transcosmos
Unisys
VanceInfo
Vertex Group
Williams Lea
Wipro Technologies
Xceed
Xchanging
Zensar Technologies

The 2011 World's Best Outsourcing Advisors
Alsbridge
Archstone Consulting
Avasant
Baker & McKenzie
Booz & Company
Deloitte Outsourcing Advisory Services
EquaTerra
Everest Group
Gartner
Kirkland & Ellis
KPMG
Mayer Brown
Morrison & Foerster
Pace Harmon
Pillsbury Winthrop Shaw Pittman
PwC
Quint Wellington Redwood
Sheppard Mullin
TPI
Zinnov Management Consultin

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org

Media Contact:
Kimberly Maneeley
+1.845.452.0600, extension 104
kim.maneeley@iaop.org

###

Cloud-based Outsourcing Solutions on the Rise, IAOP Survey Shows

2/21/2011 11:19:00 AM

Cloud-based Outsourcing Solutions on the Rise, IAOP Survey Shows
Organizations Expand Outsourcing to Increase Flexibility

INDIAN WELLS, Calif., Feb. 21 – Driven by the need for flexibility and speed, organizations will increasingly implement cloud-based outsourcing solutions in the coming year, according to results from a global membership survey of the International Association of Outsourcing Professionals’ (IAOP).

IAOP Chairman Michael Corbett shared findings from the association’s annual member survey, based on inputs from its more than 110,000 members and affiliates worldwide, during his keynote remarks to open The Outsourcing World Summit® here.

Current social and economic trends, new outsourcing approaches, internal teams of skilled professionals and the continued development of outsourcing as a management discipline all are positive for the industry’s future, he said.

“We stand on the threshold of the Golden Age of Outsourcing,” Corbett said. “The components are all in place for 2011 to be the year that outsourcing becomes a truly global platform for real business transformation and sustainable growth.”

New Outsourcing Platform Emerging

Released today, the survey conducted with the support of Accenture found that two-thirds of outsourcing customers have or will implement cloud, or Internet-based, computing solutions.

Respondents said they plan to use cloud-based outsourcing solutions to manage customer relationships, human resources, finances and documents; process transactions and deliver other administrative services.

“Cloud-based outsourcing is emerging as one of the biggest changes underway in the outsourcing delivery model,” Corbett said. “Speed and flexibility are the biggest benefit customers see in these solutions.”

The survey also found that outsourcing has expanded significantly as both a management practice and an industry over the past year and will continue its growth. Eighty percent of customers indicated their organizations plan to pursue more new outsourcing opportunities in 2011.

As business conditions continue to improve, companies are increasing their use of outsourcing to meet new challenges deeper in their organizations and to deliver better outcomes. Clients are looking for outsourcing providers to bring industry expertise, analytics and innovation to the table, leading to better business insight and greater value creation, said Mike Salvino, group chief executive, BPO, at Accenture.

Increasing business flexibility was a top reason for outsourcing given by 59 percent of the members participating in the survey as was achieving long- and short-term savings.

Using outsourcing to support future business opportunities is more important now to 62 percent of respondents and accessing skills and talent is increasingly important to 40 percent.

The survey also found that outsourcing is increasingly driven by internal teams of professionals. Respondents said the number of outsourcing professionals working at their organizations grew by more than 40 percent with wages and compensation also going up in many organizations.

“Outsourcing has itself become a recognized organizational competency,” he said. “Companies are beginning to make the necessary investments to build these skills across their organizations. This new breed of outsourcing professional is advancing management practices and processes that produce consistent, high-quality outcomes.

Another key finding is the continued push by outsourcing customers and providers to make their programs more socially responsible. The survey showed about 70 percent of members responding say that Corporate Social Responsibility (CSR) is an important to critical part of their outsourcing programs.

About IAOP
The International Association of Outsourcing Professionals (IAOP) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Media Contact:
Kimberly L. Maneeley
+1.845.452.0600, ext.104
kim.maneeley@iaop.org

Colombia to Host First Latin American Outsourcing Summit

1/11/2011 10:19:00 AM

Colombia to Host First Latin American Outsourcing Summit
IAOP and ANDI Event to Focus on Region’s Continued Growth as an Outsourcing Market and Destination

POUGHKEEPSIE, NY, Jan. 10 – With Latin America as one of the fast-growing outsourcing markets and destinations, the International Association of Outsourcing Professionals® (IAOP®) has joined with ANDI, the National Business Association of Colombia, to host the region’s first 2011 Latin American Outsourcing Summit.

The Summit will bring together IAOP’s thought leadership and global network with leaders from across the Latin American business community to better understand and leverage the explosion of outsourcing taking place across the region.

The event will be held May 26-27 at the Las Américas Global Resort and International Convention Center in Cartagena, Colombia, and has the support of the newly elected president of Colombia Juan Manuel Santos who, schedule permitting, expects to personally participate and address delegates.

Tailored to outsourcing customers, providers and advisors, the educational and networking event will feature three tracks: real-life outsourcing customer and provider experiences; the future of outsourcing in Latin America; and practitioner sessions exploring cloud sourcing, knowledge process outsourcing (KPO), the growing role of analytics, and how to design, implement and manage outsourcing for success.

“Outsourcing is booming in Brazil, Chile, Colombia, Costa Rica, Mexico, Peru and many other countries across the region,” said IAOP Chairman Michael Corbett. “We are pleased to be partnering with ANDI with the support of the Colombia government to host this first-ever event that will unlock the power of outsourcing for all of Latin America and for the global community of outsourcing professionals.”

Latin America’s growth is being driven by the attractive mix of cultural and language compatibility, size and quality of the labor pool, and strong government support for the industry among other strengths, says Santiago Pinzón, chair of IAOP’s Latin America Regional Advisory Board and Executive Director of the Chamber of BPO&IT at ANDI.

“With service providers and outsourcing clients looking for all means to save on costs, geographical proximity as another means to cut travel expenses and minimize remote management risks, the Latin America region joins the ranks for the competition of the growing global outsourcing market,” he says.

Many of the top 10 providers of Business Process Outsourcing (BPO) and IT outsourcing as well as a growing number of multinational corporations in the high-tech sector have successfully established or are planning to expand their operations in the region, Pinzón noted.

Companies from India and Philippines also are realizing the benefits of the nearshore location to serve the U.S. market, particularly the Hispanic segment, and increase their share in the Latin America region, he said.

IAOP is accepting proposals for event presentations until Jan. 24. For details and to make a submission, click here. To register, click here. For additional information, contact Beryl Sorensen (845) 452.0600 ext. 110 or via e-mail at beryl.sorensen@iaop.org.

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IAOP's 2011 Trends Forecast Shows Industry Redefined

12/23/2010 12:08:00 PM

International Association of Outsourcing Professionals’ 2011 Trends Forecast Shows Industry Redefined
Greater political backing for outsourcing among top predictions for coming year

POUGHKEEPSIE, NY, Dec. 23 – What you call it, how and where you buy it, and what you think about it could all change in the coming year, according to 2011 forecasts on outsourcing from the International Association of Outsourcing Professionals® (IAOP®).

IAOP predicts increased outsourcing acceptance politically; sourcing from all shores as well as domestically; a retail model to outsourcing emerging; and companies outsourcing multiple functions with fewer vendors.

Other top 10 trends forecasts by the association’s leaders and members from around the world include continued revenue growth, a Latin America boom, innovative partnerships and consolidation, impactful technology, better risk management and competition for talent.

Here’s what they see ahead:

Top 10 Outsourcing Trends for 2011

1. Increased Outsourcing Acceptance

President Barack Obama’s comments in India this November about outsourcing set the stage for potentially creating a more favorable political outlook on outsourcing in the coming year.

Meeting with government and business leaders from both countries this fall, the Democratic president said, “In 2010, trade between our countries is not just a one-way street of American jobs and companies moving to India. It is a dynamic, two-way relationship that is creating jobs, growth and higher living standards in both our countries.”

As the management practice of outsourcing matures and is used widely by organizations across the globe, more people are coming to see outsourcing as “one of the most powerful tools available today for building better companies and better economies,” says IAOP Chairman Michael Corbett.

In fact, "the top 200 companies in the global outsourcing industry employ approximately 4 million people and a full one-third of those jobs are in the U.S.," says Corbett. "It's time for us in developed economies to realize the value of outsourcing and to start investing and competing for a share of the global, multi-trillion dollar outsourcing industry.”

2. So Many Sources

Expect to see many more different sourcing arrangements than in the past.

Socio-economic pressures on leading countries — U.S., Britain and Germany — will lead companies to consider onshore outsourcing or center establishments in the same light as offshore outsourcing, projects IAOP’s managing director thought leadership and president of JDalal Associates, LLC, Jagdish Dalal, a Certified Outsourcing Professional® .

Economic incentives provided by local and federal government for encouraging employment in depressed economic areas will encourage competition with lower rate offshore destinations, said Dalal.

“This ‘socio-sourcing’ will extend the definition of rural sourcing as we have been observing for last several years,” he said.

Domestic outsourcing is projected to gain mainstream visibility with provider firms creating new jobs in the country that will leverage both "work-from-home" concepts and a skilled workforce that's not mobile in such markets as Michigan, Idaho and Wyoming, predicts IAOP Asia Ambassador Bobby Varanasi, COP, Chairman & CEO of Matryzel Consulting, Inc.

No matter where outsourcing work takes place, the bottom line is “outsourcing is a global phenomenon and companies are working on their own and with their network of providers to leverage the best talent wherever and whenever they need it – they’re looking for solutions, not shores,” says Corbett.

IAOP strategic advisory board member John Hindle, marketing lead outsourcing for Accenture, sees the outsourcing industry moving into a new phase.

“The continued trend toward bundling, driven by client’s need to rationalize the outsourcing service provider portfolio and by adoption of Global Business Service models, could be described as a shift from outsourcing to sourcing of business services, including information technology,” Hindle says.

3. Growing Up

In 2010, revenue of outsourcing service providers grew at the fastest pace in recent years of more than 10 percent, according to IAOP’s Global Outsourcing 100 data. This growth is expected to continue in the coming year, the association predicts.

Smarter buyers will return to the market in 2011 with greater confidence in the economy and demand will grow as outsourcing continues to be accepted as a mature business practice, Hindle says.

However, corporate pressure to reduce costs and lower longer term commitment will continue the current trend of highly competitive bidding for services and shorter duration of contracts with favorable terms embedded to alter volume of service without re-opening contract negotiations, Dalal predicts.

4. Latin America Growth

IAOP expects the Latin America region to experience a boom in 2011, particularly in Brazil, Mexico, Chile, Colombia, Costa Rica and Peru, which are strategic locations to the U.S. market.

The growth will be driven by the attractive mix of cultural and language compatibility, size and quality of the labor pool, and strong government support for the industry among other strengths, says Santiago Pinzón Galán, chair of IAOP’s Latin America Regional Advisory Board and Executive Director of the Chamber of BPO&IT at ANDI (National Business Association of Colombia).

But the region will have to address compliance, legal, financial and tax barriers to outsourcing to best succeed, says Julia Santos, COP, director worldwide strategic outsourcing, Johnson & Johnson Group of Consumer Companies, and chair of IAOP’s Global Human Capital Chapter.

5. Cloudy Vision

The trend of using advanced management practices, tools and technologies to provide improved value and operational flexibility and performance will continue by companies in 2011.

“In outsourcing, advanced technologies will be major game changers impacting productivity and resulting in cost management, and governance and risk compliance,” says Matt Shocklee, COP and IAOP U.S. Ambassador.

Cloud computing will bring both “simplicity and complexity,” according to Accenture’s Hindle.

“It will simplify and standardize the procurement of specific services, but it will also increase the number of providers and complicate the service architecture,” he says. “Buyers will need help integrating new capabilities with legacy systems, and ensuring security and performance in the process.”

6. Combo Orders

If companies were ordering their outsourcing services off a menu, more will be choosing combo platters in the coming year showing they are outsourcing in a more integrated way as part of comprehensive strategic plans.

“We have been seeing companies combine multiple processes in their outsourcing initiatives rather than outsourcing single processes or functions on a stand-alone basis,” says IAOP strategic advisory board member Neil S. Hirshman, COP, partner at Kirkland & Ellis LLP. “And these companies are creating innovative ways of managing multi-vendor environments and the connections between dependent services.”
Ossama Nazmi, Chairman of IAOP’s MENA Regional Advisory Board, expects that major companies will seek to work with only a handful of vendors and hire those that have global reach and presence in both established and emerging markets.

“Companies heading for that type of business consolidation will enjoy an easier and leaner vendor management coupled with higher bargaining power with those few selected vendors,” said Nazmi, vice president of Xceed.

7. Retail-ization of the Marketplace

Where will companies “shop” for their outsourcing services? With the increased specialization in the provider landscape, Accenture’s Hindle sees three categories of providers emerging: big box operations offering reduced costs, boutique firms providing more customized service and department stores with the appeal of trusted advice and support.

“Thinking about sourcing decisions in this simple framework can help buyers crystallize their sourcing decisions,” Hindle says.

Dalal also predicts a greater stratification of service providers ahead with large broad firms and large specialized firms dominating while middle- and lower-sized providers struggle to survive.

8. Innovative Partnerships and Consolidation

Look for greater opportunities for providers to collaborate more closely with their customers in 2011, IAOP says.

“Companies will look to their strategic external providers to help them cut costs, do more with less, work smarter and be innovative,” says Santos. “We will see more innovation coming from collaborative relationships rather than ideas coming from internal sources. Contracts will need to be designed to capture more of the collaborative partnership spirit. Companies will better understand that they cannot do it alone and need the skill and expertise of their providers to survive.”

Also, expect more cross-border partnerships in 2011, as cash-rich provider firms from developing nations invest into mid-market domestic provider firms in the U.S. to offer collaborative multi-country services, Varanasi says.

Challenging local economic conditions in India and the resulting competitive pressure to reduce price offerings of outsourced services will lead to increased consolidation of offshore providers, Dalal said, providing further opportunity for established U.S. providers to acquire struggling providers and increase their offshore presence.

9. Risky Business

2011 will be a year where companies will need to learn to manage market, financial, security and other risks, IAOP members predict.

“Global regulation, global economic policy and technology security remain hot button issues,” according to IAOP board member Dylan Taylor, Chief Executive Officer, Colliers USA.

With the increased reliance by companies on the Internet and cloud computing, companies will need to develop “rock-solid data and information security and privacy strategies and plans,” says Shocklee, president and CEO of Global Sourcing Optimization Services.

10. Talent Competition

Recruiting, developing and retaining key employee talent will be a critical challenge facing organizations in 2011. To prepare for this, IAOP continues to see ongoing demand for its professional certification and training programs under its Outsourcing Professional Certification Framework™.

Social media also will be increasingly used by companies to recruit employees globally, Varanasi predicts.

IAOP’s Dalal anticipates corporations will use more supplementary staffing as a normal stop-gap measure to control headcount while gearing up to handle anticipated demand increases. This will alter how supplementary staffing companies compete against traditional outsourcing service providers. In IT, engineering and R&D, such project based staffing will become a form of “hybrid outsourcing,” he says.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org

Contact:
Kimberly Maneeley
+1.845.452.0600, extension 104
kim.maneeley@iaop.org

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IAOP’s Professional Certifications Available through U.S. Labor Department CareerOne Stop Program

11/17/2010 2:03:00 PM

Job Seekers Can Retrain for Outsourcing Careers with Federal Aid
IAOP’s Professional Certifications Available through U.S. Labor Department CareerOne Stop Program

POUGHKEEPSIE, NY, Nov. 17 – Job seekers can retrain for careers in the growing outsourcing industry with assistance from the federal government through the
CareerOneStop program sponsored by the U.S. Department of Labor, Employment and Training Administration.

Laid off workers, new entrants to the workforce, veterans and persons with disabilities are among those who can qualify for federal aid to gain entry-level and advanced outsourcing certifications from the International Association of Outsourcing Professionals® (IAOP®).

As a Workforce Eligible Training Provider (ELT), IAOP’s certifications and some training programs now qualify for the CareerOneStop program and are listed in its online Certification Finder directory, a searchable database of eligible programs nationwide.

In its role as the certifying body for the outsourcing industry, IAOP has developed a full range of certifications for individuals from entry-level to C-suite positions with the goal of creating a standardized evaluation procedure for the industry.

Certifications that are eligible through CareerOneStop include: Certified Outsourcing Professional® (COP), Associate Certified Outsourcing Professional (aCOP), Certified Outsourcing Specialist™ -- Transaction Processing (COS-TP), Certified Outsourcing Specialist™ -- Human Resources (COS-HR) and Certified Outsourcing Specialist™ -- F&A (COS-F&A). Training programs available are: IAOP’s online COP Master Class and online Outsourcing Governance Workshop.

CareerOneStop was developed in response to the U.S. WorkForce Investment Law to assist professionals with employment and retraining by providing funding for certifications that would forward their careers or gain employment.

“Having IAOP’s certifications approved and listed with CareerOneStop helps individuals who are seeking employment gain the skills and knowledge needed for jobs in the growing outsourcing field,” said IAOP Chairman Michael Corbett. “The reality is that outsourcing is helping to create jobs in the U.S. and globally.”

Surveys conducted by IAOP with the Human Capital Institute (HCI) showed that outsourcing jobs are widespread and well paying. The Outsourcing Professionals Salary Survey found many large organizations operate outsourcing departments with more than 100 employees in this function and compensation for analysts starts at about $51,000 annually with salaries for senior positions in the six-figure range.

Demand for skilled professionals in outsourcing also is expected to grow as global outsourcing markets are projected to continue to increase by 10 to 15 percent annually from $6 trillion currently, Corbett said.

New York is the first state to approve and fully list all the IAOP programs. Full or partial reimbursement of training, education or certification is administered and approved at the state level and varies by individual need.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.IAOP.org.

Contact:
Kimberly Maneeley
+1.845.452.0600, ext. 104
kim.maneeley@iaop.org

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IAOP Evaluating Global Outsourcing 100 Applications

1/11/2011 10:50:00 AM

IAOP Evaluating Global Outsourcing 100 Applications
Initial List of Top Ranked Companies to be Released in February

POUGHKEEPSIE, NY, Jan. 10 – An eight-member evaluation panel of recognized industry leaders are now evaluating applications from outsourcing service providers and advisors for the 2011 Global Outsourcing 100® annual rankings.

The independent judges will use a rigorous and objective process to rank applications of the top providers for the sixth annual Global Outsourcing 100® and advisors for the third World’s Best Outsourcing Advisors listing.

The panelists have extensive experience in selecting companies based on requests for proposals (RFPs). Many also hold the prestigious Certified Outsourcing Professional® (COP) certification, validating their outsourcing expertise.

Compiled by the The International Association of Outsourcing Professionals® (IAOP®), the 2011 Global Outsourcing 100® Judging Panel is chaired by IAOP Chairman Michael Corbett and includes:

Jagdish Dalal, COP, president, JDalal Associates, LLC, managing director of thought leadership, IAOP
Teresa Harris, COP, global partner account manager, Eastman Kodak Company
William Hefley, Ph.D., CDP, COP, clinical associate professor, Katz Graduate School of Business and College of Business Administration, University of Pittsburgh, and Director, ITSqc, LLC
Kurt Kohorst, COP, vice president, director of service engineering, Liberty Mutual Agency Corporation
Vera Marques, IT regional director, Hoffman-La Roche – Latin America
Manish K. Sahai, COP, vice president, world service, American Express
Kristin H. Weitz Rammer, vice president-technology, MAXIMUS

The judges will look at such areas as revenue, customer outcomes, capabilities, relationship management approaches and management talent and experience as well as an optional bonus area where more details can be provided, such as a company’s corporate social responsibility involvement. Data provided is confidential and individual company information is not released. The evaluation criteria is weighted to ensure that small to mid-size companies have as much of a chance to be selected as large, recognized names for both lists.

As it expanded its operations, Practical Logic Pty Ltd. in Sydney, Australia used the Global Outsourcing 100 to help select potential suppliers and channel partners in China who already had demonstrated their experience by providing references and testimonials during the application process, said Managing Director Dr. Philip Hadcroft.

“IAOP’s Global Outsourcing 100 provided an excellent framework through which we could readily identify those companies that had shown a willingness to expose their credentials to objective scrutiny,” said Hadcroft. “Moreover, we were able to see the high-level results of that process, which gave us confidence that we were dealing with suitably qualified and competent organizations.”
The unranked lists will be previewed at the 2011 Outsourcing World Summit, Feb. 21-23, 2011 at the Renaissance Esmeralda, Indian Wells, California, and fully released in May.

About IAOP
The International Association of Outsourcing Professionals (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Media Contact:
Kimberly L. Maneeley
IAOP Communications Manager
+1.845.452.0600, extension 104
kim.maneeley@iaop.org
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IAOP Pacific Northwest Chapter Relaunches with Meeting on Legal Aspects of Outsourcing in an Emerging Market

11/9/2010 10:20:00 AM

IAOP Pacific Northwest Chapter Relaunches with Meeting on Legal Aspects of Outsourcing in an Emerging Market

POUGHKEEPSIE, NY, Nov. 8 – The newly reorganized Pacific Northwest chapter of the International Association of Outsourcing Professionals® (lAOP®) will hold a meeting to discuss legal aspects of outsourcing in an emerging market this month.

Expedia, Inc. and VanceInfo are chairs of the newly reorganized chapter that includes outsourcing customers, providers and advisors from the region as well as thought leaders from the academic and legal communities.

The event will be held on Nov. 16, from 3:30 to 6:30 p.m., at the Expedia Building, 333 108th Ave. NE in Bellevue, Washington, in the first floor large conference room.

Featured speaker Dan Harris of Harris & Moure, pllc, an international law firm, will give a presentation on “The Legal Myths, Realities, Traps and Benefits to Outsourcing to an Emerging Market” at 4 p.m. The meeting also will include an overview of IAOP, chapter highlights, a discussion on future meeting topics and a networking reception.

The Pacific Northwest chapter is a regional chapter within IAOP’s portfolio of over 40 chapters worldwide.

For additional information on participating in the chapter, contact Julie Huson at Julie.Huson@iaop.org. IAOP members and non-members may register for the meeting by clicking here.

About IAOP
The International Association of Outsourcing Professionals (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.iaop.org.

Outsourcing Data Security Conference Slated for 2011

10/25/2010 10:31:00 AM

Outsourcing Data Security Conference Slated for 2011
IAOP and ISACA Hosts New Educational Event in Denver

POUGHKEEPSIE, NY, Oct. 21 – “Risk Management and Data Security in the Outsourced World” will be explored at the first Security and Outsourcing Conference produced by the International Association of Outsourcing Professionals® (IAOP) in conjunction with the Information Systems Audit and Control Association’s (ISACA) Denver chapter.
The one-day educational event will be held Jan. 11 at the Colorado Convention Center in Denver from 7 a.m. to 5:30 p.m. It will feature four cutting-edge tracks on Auditing and Governance of Outsourcing Service Providers, Managing the Risks of Legal & Regulatory Issues in an Outsourcing Environment, Managed Security Service Providers and Cloud Computing Service Providers.

“Outsourcing is certainly one of the most important topics of our times,” said IAOP Chairman Michael Corbett. “Security professionals need to be fully briefed on the myriad of security considerations implicit in every outsourcing engagement. They also need to understand how the range of outsourcing solutions available today can actually help them do their jobs better.”

The conference will include discussions with industry-leading outsourcing IT, telecom and network service providers, cloud computing service providers, managed security service providers and local information security, audit, compliance and IT professionals.

It will provide the opportunity for IT professionals, managers and other executives to learn about the latest security and compliance trends in outsourcing; interact with industry thought leaders and leading security and auditing professionals from leading outsourcing organizations; and network with peers to share project successes and war stories.

For information and early registration specials, see http://www.IAOP.org/ISACA.

Outsourcing Certifications Now Available for Human Resources, and Finance and Accounting Professionals

10/19/2010 8:15:00 PM

Outsourcing Certifications Now Available for Human Resources, and Finance and Accounting Professionals
IAOP Program Fills Need for Skilled Professionals in Specialty Outsourcing Areas

POUGHKEEPSIE, NY, Oct. 19 – Professionals working in outsourcing positions in Human Resources and finance and accounting can now demonstrate their proficiency through two new certifications offered by the International Association of Outsourcing Professionals® (IAOP).

The new designations that professionals can earn to demonstrate their entry-level proficiency at outsourcing tasks in these fields are: IAOP Certified Outsourcing Specialist™ in Human Resources (COS-HR) and Certified Outsourcing Specialist in Finance & Accounting (COS-F&A).

Developed by IAOP, as the certifying body, with BeyondCore and Global Talent Track (GTT) delivering key training and testing components, the goal of the certification programs is to create a standardized candidate evaluation procedure for the outsourcing industry.

To gain the certifications, candidates must successfully pass a validated standardized online exam that tests their aptitude and knowledge against an approved set of standards. The IAOP COS-HR test covers such areas as payroll processing, compensation and benefits, and office administration.

The IAOP COS-F&A certification is validated through an exam that tests candidates on accounting concepts and conventions, bookkeeping and reconciliation, ledger accounting, rectification of errors, inventory accounting, financial statements preparation and analysis, introduction to capital market and derivatives, and use of IT in financial accounting.

The newest certifications join the IAOP COS-TP (Transaction Processing) designation launched this summer that evaluates the data entry speed and skill of back office workers.

Certifications Benefit Companies Hiring and Job Seekers

IAOP’s COS family of certifications enable individuals, the companies they work for and the customers they serve to consistently validate an employee’s specific knowledge, skills and expertise in the delivery of outsourcing services.

“For companies interested in hiring outsourcing workers, the IAOP COS family of certifications helps them lower their costs by eliminating testing expenses and time consuming recruitment searches,” said IAOP Chairman Michael Corbett.

The certifications address the huge demand for skilled professionals expected with the projected growth of the global outsourcing markets from $500 billion today to as much as $1.6 trillion in 2020, according to Dr. Uma Ganesh of Global Talent Track, an initiative aimed at employability by bridging the skill gap between academia and industry.

“The COS program addresses the rising global talent shortage in the outsourcing industry by creating specialist skills for different verticals within the outsourcing industry, helping young people build successful career paths in the outsourcing industry,” Ganesh said.

The tests are based on advanced methodologies from the outsourcing industry and Fortune 500 companies along with student research from the Harvard Business School, Stanford University and the National University of Singapore.

“The IAOP COS standardized tests will help candidates demonstrate their talents and enable prospective employers to hire the best candidates, leading to a far more efficient hiring process,” said Arijit Sengupta, CEO of BeyondCore.

The COS family of certifications is the newest in a group of expanded certification programs launched by IAOP under the its Outsourcing Professional Certification Framework™ (OPCF) with a full range of certifications for individuals from entry-level to C-suite positions. Many of the COS tests are available at www.iaop-cos.com.

About BeyondCore
Since its 2003 inception at the Harvard Business School under the mentorship of professors Clayton Christensen (author of Innovator’s Dilemma) and David Upton, BeyondCore has built a suite of market-leading, patented, advanced analytics solutions. BeyondCore technology rapidly reduces the operating cost of manual back-office processes such as the processing of insurance claims, invoices, applications, HR records, etc.

About Global Talent Track
Global Talent Track (GTT) is a path breaking global education initiative, set up by some of the best minds from the industry, education and technology domains. The venture aims to provide ‘quality with scale’, through programs delivered across Asia through innovative technologies and compelling content. GTT has partnered with Cisco Systems Inc. as the technology partners with Intel Capital, the global investment arm of Intel Inc., and Helion Ventures as major investors.

Outsourcing Professionals in China Join with IAOP to Capture Service Growth

11/5/2010 10:25:00 AM

Outsourcing Professionals in China Join with IAOP to Capture Service Growth
International Association of Outsourcing Professionals Launches Qingdao Chapter

POUGHKEEPSIE, NY, Oct. 26 – With outsourcing services rapidly growing in China, professional working in the industry have joined with the International Association of Outsourcing Professionals® (lAOP®) to launch a new chapter in Qingdao.

The newest chapter in the region, chaired by ResourcePro, will hold its inaugural meeting Nov. 3, from 1:30 to 8 p.m., at the Shangri La Hotel in Qingdao to discuss the “Rise of Service Outsourcing in China.”

“China is one of the fastest growing providers and users of outsourcing services,” said IAOP Chairman Michael Corbett. “This new chapter will support the development of outsourcing in China and Qingdao by bringing together IAOP global members and thought leaders, local outsourcing companies, and local government and university departments to share knowledge, best practices and standards. “

Corbett will speak about global vision and trends in outsourcing at the event. Other featured speakers include:

Meng Jian Xin, vice director general of Shandong Commerce Department, speaking on the investment environment of the Shandong province and government support policies for the outsourcing industry
Egidio Zarrella, KPMG partner, advisory services, on the outsourcing environment, opportunities and challenges in Asia
Sun Heng Qin, director general Qingdao Commerce Department, on the investment environment of Qingdao city and government support policies for the outsourcing industry
Also, Grace Gu, vice president of Insigma Technology, will lead a panel discussion of the newly formed IAOP China Regional Advisory Board on “2010 China Outsourcing Challenges” and the role IAOP can play to help Chinese companies become more competitive in the global landscape.

IAOP recently formed regional advisory boards around the world to promote outsourcing in regional markets and develop customized programs and services for professionals in those key regions. In China, IAOP also has active chapters in Beijing, Hong Kong and Shanghai.

The chapter meeting will end with a dinner hosted by Qingdao Municipal Government from 6 to 8 p.m. The meeting is open to outsourcing customers, service providers, advisors and other industry professionals.

For information, see Qingdao chapter and China Regional Advisory Board. To register for the meeting, IAOP members can e-mail chapter coordinator, Amanda Corbett, at amanda.corbett@iaop.org. Non-members can request a guest pass by clicking here.

'Rural Outsourcers' Vie for Offshoring Dollars

10/13/2010 9:58:00 AM

Mary Lacity, professor and outsourcing researcher at the University of Missouri (IAOP Academic Alliance Partner), discusses rural sourcing in this article from Bloomberg Businessweek.

Focus On Entrepreneurs, September 2010 September 23, 2010, 3:51PM EST

'Rural Outsourcers' Vie for Offshoring Dollars

A handful of fast-growing information technology firms in remote areas of the U.S. are positioning themselves as more convenient, cost-effective alternatives

By Nick Leiber

These are fat times at Cayuse Technologies. The 200-employee tech outsourcing firm, owned by the Confederated Tribes of the Umatilla Indian Reservation in northeast Oregon, saw $7.7 million in sales last year, seven times what they had been in 2007, its first full year of operation. With revenues from corporate clients such as Accenture expected to exceed $11 million next year, Cayuse aims to hire an additional 75 workers, says Marc Benoist, the company's general manager. "We still have capacity here at our facility, so we have plenty of room for growth," he says.

Cayuse is one of a handful of fast-growing information technology companies in remote areas of the U.S. that are positioning themselves as alternatives to offshore outsourcing. On an hourly basis, these "rural outsourcers" cost anywhere from 10 percent to 150 percent more to use than rivals overseas. After factoring in additional costs such as oversight and quality control of the offshore work, however, rates are comparable, says Mary Lacity, a professor at the University of Missouri in St. Louis who studies outsourcing. And the rates of the rural outsourcers are better than their domestic counterparts in big cities because the towns and small cities where they operate have lower living costs. "Their value proposition is, 'We cost less than the East and West Coast, and we're easier to deal with than India,'" says Lacity.

There are about 20 such companies now, up from two 12 years ago, estimate industry executives. "A lot of it is being driven by dissatisfaction with India and challenges with visas," says John Beesley, director of business development at 100-employee CrossUSA. Other companies, including Saturn Systems, Rural Sourcing, and Onshore Technology Services, are reporting double- and triple-digit revenue growth in the past few years. Last year, IT research firm Gartner (IT) said in a report that while the companies make up a sliver of the market, they are an "attractive alternative" to offshore outsourcers because of language and other cultural benefits. It's also easier for them to comply with U.S. data privacy regulations, the report said.

Ascensus, a 1,000-employee company in Dresher, Pa., that makes retirement plan software, started using Duluth (Minn.)-based Saturn Systems three years ago. Ascensus spends about three-fourths of its $175,000 outsourcing budget for IT development on the 35-employee firm. Though Saturn costs about 2.5 times more than offshorers in Russia and India, it's worth the premium, says Rick Fitzer, vice-president for software development at Ascensus. "On the surface, offshore outsourcing may appear more cost-effective," he says. "However, there can be added costs to consider with regard to managing staffing, training, and geographic logistics."

Rural outsourcers won't replace the offshorers. India has outsourcing revenue of about $50 billion, and that's expected to triple by 2020, according to a 2009 report by Nasscom, India's software services trade group, and consultant McKinsey. No numbers exist for the size of the rural outsourcing market in the U.S.; Lacity estimates it's less than $100 million a year. She notes that interest has grown in the past two years as federal policymakers seek ways to create jobs and as government outsourcing contracts increasingly require work be done in the U.S.

The fledgling industry also could get a boost from economic pressures on offshorers. Workers pushing for higher wages in China and India might eventually make domestic startups more attractive, says Deborah M. Markley, managing director for the Rural Policy Research Institute's Center for Rural Entrepreneurship in Chapel Hill, N.C. "Is the cost structure going to shift so that it becomes cheaper to do things here in the U.S.? It's going to take a while before that happens," says Markley. "[But] there's a lot of potential behind [rural outsourcing in the U.S.]."

The challenge is training enough workers, says Shane Mayes, founder of 70-employee consulting firm Onshore Technology Services, which estimates it will have $10 million in revenues this year. "We take underemployed and dislocated workers who've lost manufacturing jobs and put them through a bootcamp-style training program," he says. "We make software developers out of them." With clients paying from the low $20s to $50 an hour, he says the firm has doubled its growth in recent years. Mayes has centers in Lebanon, Macon, and Joplin, Mo., and plans to hire 70 more employees in 2011.

Critics contend rural outsourcing will remain a niche because it won't be able to scale to a significant size for lack of workers. In a Strategic Outsourcing journal article, Lacity points out that more than 61 million people—a quarter of the U.S. population—is rural. Randy Willis, an Accenture (IT) senior executive who conceived of and hatched Cayuse Technologies, agrees the biggest challenge is creating and maintaining a large enough skilled workforce. "To meet the cost structure, you pretty much have to build the skills from scratch," he says. "The good news is we can supplement with lower-skilled work while we're growing the deeper skills."

The bottom line: U.S. tech outsourcers in rural areas are competing with offshorers on convenience and with their domestic big-city rivals on price.

Leiber is the Small Business Channel Editor at BusinessWeek.com.

Offshoring Strategies - Evolving Captive Center Models

10/13/2010 10:17:00 AM

Offshoring Strategies
Evolving Captive Center Models
Illan Oshri
Foreword by Michael F. Corbett

In today’s globalized economy, firms often consider offshoring when confronted by rising costs and fierce competition. One mode of offshoring has continued to grow despite the current global economic turmoil: the captive center. Captive centers are offshore subsidiaries or branch offices that provide the parent company with services, usually in the form of back-office activities. In Offshoring Strategies, Ilan Oshri examines the evolution of the captive center. He identifies basic captive center models, examines the captive center strategies pursued by Fortune Global 250 firms, describes current captive center trends, and offers detailed individual case studies that illustrate each model. His analysis highlights the strategic paths available to firms that want to maximize the returns offered by captive centers.

Oshri outlines six models for captive centers that range from the basic wholly owned branch office to hybrids and joint ventures and identifies evolutionary paths along which the basic model develops. He analyzes firms’ strategies during initial set-up, then tracks the changes as strategies evolve to meet different business needs. The case studies, all based on the Fortune Global 250,

include the development of a basic captive unit into a complex hybrid structure; the evolution of a captive center into a shared service center offering services to other international firms; the divestment of a captive center to a private equity firm; and the migration of a captive center to a location where costs were lower.

For more info, click here.

About the Author

Ilan Oshri is Associate Professor of Strategy and Technology Management at Rotterdam School of Management, Erasmus University. He is the coauthor of The Handbook of Global Outsourcing and Offshoring and Outsourcing Global Services: Knowledge, Innovation and Social Capital, and other books.

IAOP Forms Academic Alliance with the University of Tennessee College of Business to Promote Vested Outsourcing

10/12/2010 11:09:00 AM

IAOP Forms Academic Alliance with the University of Tennessee College of Business to Promote Vested Outsourcing

POUGHKEEPSIE, NY, Oct. 12 – The International Association of Outsourcing Professionals® (lAOP®) has formed an academic alliance with the University of Tennessee College of Business Administration to promote outsourcing.

The association and the college’s Center for Executive Education have been working together on a “Vested Outsourcing” program that teaches best-in-class performance based outsourcing. The unique program is based on findings from a recent year-long study of how progressive commercial companies are applying Vested Outsourcing as a key way to improve performance at a lower price.

IAOP and UT’s College of Business Administration will share best practices, research and thought leadership. The college also will have the opportunity to participate on IAOP committees and at its events.

“We are pleased to collaborate with the University of Tennessee on the Vested Outsourcing program that is changing traditional approaches to buying outsourced services,” said IAOP Chairman Michael Corbett. “Through academic alliances like this one, IAOP continues to promote and advance the management practice and industry of outsourcing.”

“This partnership continues to advance the academic excellence our college and center provide to organizations,” said Ted Stank, associate dean of executive education for UT’s College of Business Administration. “IAOP is a leader in the field and we’re proud to be associated with an organization of its caliber.”

IAOP’s other academic partners around the globe include Ted Rogers School of Information Technology Management at Ryerson University in Canada; Boston University School of Management Institute for Global Work (IGW); California State University Fullerton (CSUF)’s Mihaylo College of Business and Economics Center for Emerging Markets; Duke’s C.I.B.E.R. Fuqua School of Business Offshoring Research Network; Copenhagen Business School in Denmark; University of St. Thomas Cameron School of Business in Houston, Texas; and University of Missouri St. Louis College of Business Administration.

About The University of Tennessee College of Business Administration
The University of Tennessee College of Business Administration in Knoxville, Tennessee, develops mindful leaders of worthy enterprise. It consistently breaks new ground with its scholarship and award-winning, integrated curricula that is taught in its nationally recognized undergraduate, graduate and executive education programs. The Center for Executive Education has been delivering unrivaled expertise, solutions, and applied thought-leadership through degree, open enrollment and custom programs for over 35 years to hundreds of organizations and industries worldwide. The College is fully accredited by AACSB International - The Association to Advance Collegiate Schools of Business. For more information about the University of Tennessee College of Business Administration, visit http://bus.utk.edu.

About IAOP
The International Association of Outsourcing Professionals (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.iaop.org.

Media Contact:
Kimberly L. Maneeley
Director, Marketing and Communications, IAOP
+1.845.452.0600, extension 104
kim.maneeley@iaop.org

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IAOP Expands Globally with New Regional Advisory Boards

9/2/2010 1:44:00 PM

IAOP Expands Globally with New Regional Advisory Boards
New Boards to Promote Regional Outsourcing in Latin America, Northern Europe, Middle East & North Africa, and Asia

POUGHKEEPSIE, NY, Sept. 2 -- The International Association of Outsourcing Professionals® (lAOP®) is strengthening its global presence by establishing advisory boards in key regions around the world.

The association has formed Regional Advisory Boards made up of outsourcing leaders from top companies in Latin America, Northern Europe, Middle East & North Africa, China and Pacific Rim, with more being formed.

The boards will leverage common interests and shared resources to tailor the association’s programs and services to regional needs while also ensuring that IAOP is truly global in its thinking, leadership, decision making and operations.

“These new regional advisory boards will accelerate IAOP’s global presence, enhance our impact as an international association, deliver more tailored services to our members, and promote outsourcing in regional markets, ” said IAOP Chairman Michael Corbett.

Said Javier Chamorro Rubiales, executive director of PRONicaragua: “These advisory boards will bring the value of a worldwide association to a regional level that is more accessible, agile and productive, thus positively impacting the local industries, especially those in emerging markets such as Central America, and more so in Nicaragua.”

Santiago Pinzón Galán, executive director of the Chamber of BPO & IT at ANDI (National Business Association of Colombia), who is chairing the Latin America regional advisory board, said the board will provide an ideal match between “IAOP’s global access to best practices, tactics, strategies and networking, and Latin America’s talent, creativity, innovation, commitment, value and the next decade of fast-growing social and economic development.”

Ken Schulz, vice president, VanceInfo Technologies Inc., who is serving on the China board, said: “This is an opportune time for the IAOP China regional advisory board to help facilitate the rapid pace of outsourcing growth in the region as buyers and sellers of outsourcing services look to step up and compete on the world stage.”

Ron Broeren, director global sourcing advisory of Quint Wellington Redwood and chairman of the Northern Europe board, said the board will expand IAOP’s presence in the region and “build a bridge with the global IAOP organization.”

IAOP continues to grow globally. The association has membership in 44 countries and has established chapters in 15 countries. At its annual Outsourcing World Summit®, delegates from 34 countries attended.

For more information, see Regional Advisory Boards.

Leading Organizations Collaborate to Expand Capability and Global Availability of Value Health Check SurveyTM (VHCS) for Outsourcing

8/31/2010 12:26:00 PM

IAOP Partners with Leading Organizations to Expand Capability and Global Availability of Value Health Check SurveyTM (VHCS) for Outsourcing
Enlighta to Provide Cloud-based Software Platform

POUGHKEEPSIE, NY Aug. 30 – The International Association of Outsourcing Professionals® (IAOP®) today announced a partnership with Global Sourcing Optimization Services (GSOS) and Enlighta, Inc. to expand the functionality, global reach and general market availability of the cloud-based outsourcing Value Health Check SurveyTM (VHCS).

Under the new partnership, Enlighta will provide the underlying cloud-based software platform for VHCS as well as user reporting, including improved analytics, on-demand customizations and highly anticipated peer-group scoring capabilities.

Launched a year ago, the outsourcing Value Health Check Survey is quickly enabling IAOP Customer and Service Provider members to understand if there are opportunities to improve the overall health and business value from their outsourcing relationships, according to Matt Shocklee, the author of VHCS and CEO of GSOS.

“With over 30 of the outsourcing industry’s leading organizations using VHCS, IAOP, its members and now the outsourcing industry at-large are ready to harvest the insights, best practices and key learnings from the enormous amount of data captured through use of this innovative new tool,” Shocklee said. “As we looked to the future, we needed a robust and fully integrated platform to expand functionality, effectively and affordably manipulate enormous amounts of data, and do so in an environment requiring extremely high data/information integrity and security across the Internet.”

Said IAOP Chairman Michael Corbett: “There’s enormous opportunity for organizations that have invested in any type of outsourcing and/or shared service centers operations to improve the value gained from their existing relationships. As the VHCS gains acceptance and IAOP members share their needs, it became clear that we needed a more robust integrated platform and Enlighta was able to respond with a highly creative and affordable solution.”

“As the interest in the VHCS expands and the amount of data/information captured dramatically increases, participating organizations are asking for increased analytical capabilities, customization options and expanded reporting functionality,” said Nipun Sehgal, CEO of Enlighta. “We have worked very closely with GSOS, IAOP and its members to offer VHCS as a globally accessible on-demand relationship health assessment service based on Enlighta’s acclaimed cloud-based outsourcing governance suite.”

The VHCS is now available to IAOP members and non-members worldwide. IAOP Corporate Customer and Service Provider members receive two complimentary VHCS as part of their annual corporate membership with IAOP. Additional information about the VHCS can be obtained on the IAOP Web site at www.iaop.org or by contacting Shocklee at mattshocklee@gsos.org.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 100,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit www.outsourcingprofessional.org.

About GSOS
Global Sourcing Optimization Services (GSOS) is a leader in providing customers and service providers with assistance in optimizing the business value and overall health in their existing outsourcing contracts/relationships. GSOS is also a pioneer in the emerging management science of Sourcing Relationship Management (SRM) and the underlying tools and technologies reshaping the future of the outsourcing industry. Matt Shocklee, the President and CEO of GSOS, is the author of the Sourcing Relationship Value FrameworkTM and Value Health Check SurveyTM. For more information, please visit www.gsos.org.

About Enlighta
Enlighta is a leading provider of on-demand ITIL delivery and outsourcing management solutions to global 2000 companies and IT and BPO services providers. Enlighta's solutions enable companies to effectively govern their global services delivery across multiple suppliers and service lines thereby reducing the risk of value leakage and improving business outcomes. For IT and BPO services providers, Enlighta's solutions enable effective performance and compliance reporting across all customer engagements, and automation of services delivery processes. For more information, please visit www.enlighta.com.

Media Contact:
Kimberly L. Maneeley
+1.845.452.0600, ext.104
kim.maneeley@iaop.org

IAOP “Embracing Change” with 2011 Outsourcing World Summit

9/22/2010 11:22:00 AM

IAOP “Embracing Change” with 2011 Outsourcing World Summit
Former SEC Acting Chairman Among Guest Speakers

POUGHKEEPSIE, N Y, Sept. 22 – With outsourcing growing and continuing to take on critical importance as a management practice during difficult economic times, the International Association of Outsourcing Professionals® (lAOP®) will focus on “Embracing Change” at The 2011 Outsourcing World Summit®.

The annual summit will explore “How Outsourcing Professionals Can Lead their Companies to Success in this New Outsourcing Landscape” during the world-renowned conference Feb. 21-23, 2011 at the Renaissance Esmeralda, Indian Wells, California. More than 500 customers, providers and advisors of outsourcing services are expected to attend the 14th annual event.

Laura Unger, former acting chairman of the Securities and Exchange Commission (SEC) and commentator for PBS’ Nightly Business Report, will deliver a keynote address on “The Global Financial System & How to Restore Confidence in Financial Markets.”

Unger was sworn in as SEC Commissioner in 1997 and served as Acting Chairman from February to August 2001. Her main focus was the impact of technology on the securities industry, where she evaluated how the Commission could optimize the benefits of technology for the capital markets and investors.

Other Summit program highlights include keynote speeches by IAOP Chairman Michael Corbett on the state of the industry; Oliver T. Bussman, COP, CIO, SAP, on future trends in outsourcing; and a provider and customer panel tackling “Questions Customers are Reluctant to Ask.”

“Over the last two turbulent years, the outsourcing industry has actually grown,” said Corbett. “Companies have found that outsourcing has shifted from a management option to a management necessity. In this new environment outsourcing professionals, whether they are customers, providers or advisors, are sought after for advice and counsel by their companies.”

The three-day event will discuss such important topics to the industry as globalization, Corporate Social Responsibility (CSR), cloud computing, social media, managing risk, Knowledge Process Outsourcing, outsourcing tools, outsourcing as a procurement discipline, transition and governance, exploring new geographies and government outsourcing.

“Delegates have found that attending this annual summit provides numerous benefits, including getting an immediate ROI through education, knowledge and networking with IAOP’s global network of outsourcing experts,” he said. “The strategies executives learn will help them not only cost cuts but gain a leading edge in this new outsourcing landscape.”

The program is designed with five educational tracks and more than 30 in-depth sessions to meet the business development and networking needs of customers, advisors, providers and others working in the industry. The tracks include:

Customer Experiences: Outsourcing in this New Landscape
The Management Science of Outsourcing: Assuring Results
Transition and Governance
The New Outsourcing Landscape
The Future of Outsourcing – cloud sourcing and more
During the event, IAOP also will offer several workshops on certification programs to support the industry’s ongoing effort to improve outsourcing outcomes by raising the bar for professionals in the field.

For more information and special registration offers, visit IAOP’s Web site.

Global Outsourcing 100 Application Process Opens for Outsourcing Providers and Advisors

9/1/2010 10:40:00 AM

Global Outsourcing 100 Application Process Opens for Outsourcing Providers and Advisors
IAOP Seeking World’s Top Companies for Annual Rankings

POUGHKEEPSIE, NY, Sept. 1 – The International Association of Outsourcing Professionals® (lAOP®) is calling on outsourcing service providers and advisors to apply for its annual Global Outsourcing 100® and join the ranking of past leaders like Accenture and TPI.

The association is accepting applications for the annual independently judged, opt-in ranking through Nov. 1.

Now entering its seventh year for service providers and third for advisors, the Global Outsourcing 100® has become an important resource to help companies make more informed purchasing decisions based on an objective methodology.

In 2010, Accenture was named the world’s best outsourcing provider for the third consecutive year and TPI topped the list of leading advisors to the industry.

The unranked lists will be previewed at the 2011 Outsourcing World Summit, Feb. 21-23, 2011 at the Renaissance Esmeralda, Indian Wells, California, and fully released in May 2010 in a special advertising section of FORTUNE® magazine.

“The Global Outsourcing 100 continues to grow each year as a trusted source for the industry to help companies select leading providers and advisors who will help them achieve greater business value and better outcomes,” said IAOP Chairman Michael Corbett, who will lead the evaluation team made up of recognized industry leaders for the second consecutive year.

Companies will be judged using an objective methodology that examines 18 criteria, including size and growth, customer references, organizational competencies and management capabilities.

Companies can submit applications for the Global Outsourcing 100 and World’s Best Outsourcing Advisors via an online application form and do not have to be IAOP members to apply. The deadline for fully completed applications is Nov. 1. For information, contact Pam O’Dell, pam.odell@iaop.org, + 845.452.0600, ext. 121.

IAOP Forms Academic Alliance with Canadian Business School

8/24/2010 11:16:00 AM

IAOP Forms Academic Alliance with Canadian Business School
Outsourcing Association Partners with Ryerson University Ted Rogers School of Management

POUGHKEEPSIE, N Y, Aug. 24 - The International Association of Outsourcing Professionals® (lAOP®) has partnered with the Ted Rogers School of Information Technology Management at Ryerson University in Canada to collectively advance the profession and industry of outsourcing and offshoring.

The IT management program is housed within Canada’s largest undergraduate management school and is located in the heart of Canada’s financial district. The ITM school will work with IAOP to share research related to Corporate Social Responsibility (CSR) and contribute to the CSR subcommittee that promotes socially responsible policies and practices.

Through the alliance, IAOP will continue to build on the work by Ted Rogers School of Information Technology Management’s associate director and assistant professor Ron Babin, to develop research-based guidelines on integrating corporate social and environmental responsibility in the IT field.

“CSR continues to grow in importance in outsourcing,” said IAOP Chairman Michael Corbett. “Through our newest academic alliance with theTed Rogers School of Information Technology Management at Ryerson University, we will continue to advance these practices and promote the industry.”

Research at Ryerson is on a trajectory of success and growth. Externally funded research has doubled in the past four years. The Ted Rogers School of Management has 13 research centres and institutes and delivers undergraduate and graduate management programs, including a BComm in ITM and an International-Focused MBA and and MBA and MMSc in the Management of Technology and Innovation.

“We are thrilled to form a research alliance with IAOP,” said Ken Jones, Dean, Ted Rogers School of Management. “Our partnership with IAOP will further assist us in delivering the most relevant information on CSR in IT management to our students.”

Babin agrees saying, “As our management programs increasingly take a more global focus, education about outsourcing and CSR is key to the future success of our graduates.”

IAOP’s other academic partners around the globe include Boston University School of Management Institute for Global Work (IGW); California State University Fullerton (CSUF)’s Mihaylo College of Business and Economics Center for Emerging Markets; Duke’s C.I.B.E.R. Fuqua School of Business Offshoring Research Network; Copenhagen Business School in Denmark; University of St. Thomas Cameron School of Business in Houston, Texas; and University of Missouri St. Louis College of Business Administration.

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Managing Outsourcing Relationships to Maximize Value: Evolving Relationship Management Practices, 2010 Edition

6/8/2011 4:06:00 PM

Print Download

We present a look at the problems (business and financial value lost) associated with poor outsourcing relationship management, the benefits (potential value gained) of good relationship management, and some practices companies are employing to more effectively manage their relationships. We also provide our perspective on what more buyers and providers can do to ensure success, and share some leading-edge practices used by a handful of companies. For the full article, please click the download button.

IAOP Names Evaluation Panel to Select World’s Leading Customer Outsourcing Teams for New GEO Award

8/17/2010 12:09:00 PM

IAOP Names Evaluation Panel to Select World’s Leading Customer Outsourcing Teams for New Global Excellence in Outsourcing Award

POUGHKEEPSIE, NY, Aug. 17 – The International Association of Outsourcing Professionals® (IAOP®) today named a 12-member evaluation panel of recognized industry leaders and academia to select the world’s top outsourcing teams in best practices and innovation.

The independent judges will use a rigorous and objective process to evaluate applications submitted by leading customer outsourcing teams for the inaugural Global Excellence in Outsourcing (GEO) award.

“These panelists are uniquely qualified to identify best practices and innovation,” said IAOP Chairman Michael Corbett. “Many have extensive experience in selecting companies based on requests for proposals (RFPs) and others work directly with outsourcing professionals and firms that strive for excellence.”
The GEO Judging Panel is chaired by Bill Hall, founding partner, Pretium Partners, Inc., and includes:

• Christopher Long, COP, chief operations officer, StayWell Health Management
• Jean-Francois Poisson, COP, vice president, operation, Groupe Ameublement Focus Inc.
• Kelly Sawyer, COP, CEO, AKGT, Inc.
• Arie Y. Lewin, director, Duke University, Fuqua School of Business
• Beena George, faculty, University of St. Thomas, Houston
• Joe Greco, professor, director, Cal State Fullerton
• Keith Womer, dean, University of Missouri - St Louis
• Mary C. Lacity, professor, University of Missouri
• Torben Pedersen, professor, Copenhagen Business School
• Ron Babin, associate director, Ted Rogers School of IT Management, Ryerson University
• Leslie P. Willcocks, professor, London School of Economics & Political Science

The GEO Award is the first and only award program recognizing outsourcing professional teams for their innovation and best practices.
Customer teams that win this prestigious award will be first announced at the association’s annual conference, The 2011 Outsourcing World Summit®, Feb. 21-23, at Renaissance Esmeralda Resort in Indian Wells, California, and will have the unique opportunity to share their leading-edge outsourcing approaches through multiple thought leadership activities led by IAOP.

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Outsourcing Service Delivery Professionals Can Demonstrate their Proficiency with New Certifications

8/3/2010 11:14:00 AM

Outsourcing Service Delivery Professionals Can Demonstrate their Proficiency with New Certifications
Standardized test enables outsourcing regions to show their size and strength

POUGHKEEPSIE, NY, Aug. 3 – The International Association of Outsourcing Professionals® (lAOP®) today launched a new professional certification family for professionals involved in the delivery of outsourced services -- the new Certified Outsourcing Specialist™ designation.

The first certification to be introduced in this new family is the COS Transaction Processing (COS-TP) certification with others now being developed for human resources, and finance and accounting.

To gain the COS-TP certification, operators demonstrate their productivity in data entry-oriented tasks common for outsourcing positions through a standardized Web-based test powered by BeyondCore.

The COS-TP test checks an operator’s speed and accuracy on test transactions that reflect the most common transaction processing scenarios and frequent error patterns. Based on the test results, operators can receive COS certifications at three levels: gold, silver and bronze.

Previously known as the OperatorEvaluator exam, the scores and ratings will be the same for the new COS-TP test. The functions, availability and pricing also have not changed. Any prior IAOP OperatorEvaluator scores and ratings will automatically become an identical IAOP COS-TP score and rating.

“The Certified Outsourcing Specialist designation lets individuals validate their skills using a standardized test recognized across the industry and helps organizations make better hiring decisions and get higher-quality results from their workforce,” said IAOP Chairman Michael Corbett.

The COS certification also will enable outsourcing destinations around the world to quantify the size and quality of their labor pool to attract customers and promote growth in local outsourcing industries.

As the global standard-setting organization and advocate for the industry, IAOP will publish results on the numbers of certified workers in top outsourcing destinations using the results.

The COS certification is the newest in a group of expanded certification programs launched by IAOP under the IAOP’s Outsourcing Professional Certification Framework (OPCF) with a full range of certifications for individuals from entry-level to C-suite positions. The COS tests are available at www.iaop-cos.com.

BeyondCore Technology

COS-TP tests are powered by technology from BeyondCore Inc. (www.beyondcore.com), which has been leveraged by Fortune 500, S&P 500 firms and Top 10 BPO service providers on four continents.

COS-TP testing is based on advanced methodologies pioneered by BeyondCore as well as student research conducted at the Harvard Business School and Stanford University. Some of the upcoming COS tests will be co-developed with Global Talent Track.

“A typical job candidate is tested by ten prospective employers before receiving a job offer, while a typical outsourcing provider tests six candidates before offering them a job. The inefficiency of this process is astounding. The IAOP COS standardized tests will help candidates demonstrate their talents and enable prospective employers to hire the best candidates, leading to a far more efficient hiring process,” said Arijit Sengupta, CEO of BeyondCore.

“With the rapid advance of global sourcing in the new world IAOP must play a leadership role in educating and certifying millions of outsourcing enthusiasts and these new certificaiions will catalyze the process,” said Uma Ganesh, CEO of Global Talent Track.

Outsourcing To Small Town USA

7/23/2010 6:17:00 PM

IAOP Corporate Member Rural Sourcing's CEO Monty Hamilton discusses outsourcing to small towns in the United States, with CNBC.

ruralsourcing.com
Rural Sourcing, Inc. has a vision for the future of outsourcing in America – we call it Domestic Sourcing. Rural Sourcing Inc. (RSI) is the leader in domestic sourcing, a cost-effective alternative to the offshore model for technology development and the ongoing support and maintenance for critical ... http://ruralsourcing.com/newsroom/news.aspx?id=21

Analytics Delivering Shocking Results

7/23/2010 6:58:00 PM

Source: Globalization Today, Official Publication of IAOP

By Ali Comelek

“I have been helping outsourcing firms pay their clients millions of dollars,” responded Arijit Sengupta to my cheery “So what have you been doing?” A graduate of the Harvard Business School and Stanford University, Arijit is now the IAOP ambassador for India and a member of the editorial board of Globalization Today he explained that the advanced-analytics company he founded, BeyondCore, Inc., has been helping five of the 10 largest outsourcing providers save money for their clients by helping them avoid the hidden costs of errors. “Advanced-analytics solutions reveal untapped revenue opportunities or hidden costs and .... Full story

IAOP Opens OPBOK to General Public

7/21/2010 11:25:00 AM

IAOP Opens Best Practices Book to General Public
Updated Outsourcing Professional Body of Knowledge Available for First Time in Print Edition to Non-Members

POUGHKEEPSIE, NY, July 21 – The International Association of Outsourcing Professionals® (lAOP®) today announced the latest updated version of its Outsourcing Professional Body of Knowledge™ (OPBOK) will be available to the general public for the first time in print editions.

Previously only available to IAOP members electronically, the OPBOK book and related templates are being sold globally through a new partnership with Van Haren Publishing, a Certification and Professional Development Partner of IAOP.

The latest OPBOK Version 9 reflects major updates from IAOP of the commonly accepted practices and skills required to ensure outsourcing success. It is the basis for IAOP’s Certified Outsourcing Professional® qualification and certification programs.

The Outsourcing Professional Body of Knowledge identifies the best practices of outsourcing professionals around the globe and presents a complete and practical guide to this emerging, complex discipline.

“IAOP is opening up this knowledge base that was previously only available to members to help others achieve outsourcing success in our role as the standard-setting association and advocate for the industry,” said IAOP Chairman Michael Corbett. “The OPBOK is based on best practices from our global network and shares critical guidance that can make or break any outsourcing program.”

Among the topic covered are: governance and defining a strategic approach to outsourcing, governance, identifying and communicating business requirements, selecting and qualifying providers, gaining internal buy-in, creating project teams, and getting value for money and return on investment.

‘We are delighted to support IAOP in producing such strong quality, information for the marketplace. The titles reflect the market demand for professional and practical guidance and I am confident they will contribute significantly to best practices as they develop across the globe,” said Ivo van Haren, chief executive officer of Van Haren Publishing.

The titles are available for purchase through Van Haren’s Web site at Outsourcing Professional Body of Knowledge book and templates. It is also being sold in the U.S. through Bernan publications and at Amazon.com and other major booksellers.

Van Haren also publishes the IAOP endorsed eSourcing Capability Models set of titles covering the Information Technology Services Qualification Center (ITSqc) best practices.

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Secure Outsourcing

7/23/2010 7:08:00 PM

Source: Globalization Today, Official Publication of IAOP

By Barmak Meftah

Fortunately, there are fewer and fewer barriers preventing access to a worldwide supply of skilled developers and valuable resources. People and services can be located almost anywhere and still contribute to an organisation’s software development or online presence.

The good news is that the resources are out there. The bad news is that it’s your responsibility to maintain security and vigilance over people and practices that often are out of your control in day-to-day business.

Whether you are outsourcing development, services or maintenance, the bottom line is you are allowing others to create code and run services that your customers will perceive as coming from you—meaning that you are responsible for any functional problems or security breaches. Full Article...

Sourcing Relationship Management (SRM)

7/23/2010 7:12:00 PM

Transparency – You Can’t Value What You Don’t Know or Can’t Trust!

By Matt Shocklee

We hear and read a lot in the press today about the need for enhanced transparency, whether it be in the U.S. Federal Government in Washington, the global financial markets and now the IAOP. IAOP Members are sounding-off as they’re demanding enhanced transparency in the relationships they have with their outsourcing service providers. When asked why they felt this way, typical rationale for improved transparency ranged from the need to better understand cost drivers in the relationship due to the current economic downturn, to concerns over managing more complex portfolios of relationships and fears about outsourcing risk and compliance given rapid globalization of business operations. Full Article...

IAOP’s Certified Outsourcing Professional Program Gets its First Government Approval from Malaysia

7/2/2010 9:17:00 AM

IAOP’s Certified Outsourcing Professional Program Gets its First Government Approval from Malaysia
Training and Certification Program Becomes Part of Federal Program to Build Country’s Knowledge Workforce

POUGHKEEPSIE, N.Y., May 26 – The International Association of Outsourcing Professionals’® (IAOP) Certified Outsourcing Professional® (COP) program has received its first government endorsement from Malaysia as an approved training program to build the nation’s ranks of knowledge-enabled professionals.

The COP program -- which distinguishes professionals as leaders in outsourcing – is the first senior management program the Malaysia government has given its endorsement to.

The federal government of Malaysia has approved the COP program for inclusion into its Capability & Capacity Development initiatives under the auspices of the Ministry for Science, Technology & Innovation.

“We are pleased to continue to grow our partnership with the Malaysia government to train and certify COPs,” said IAOP Chairman Michael Corbett. “This government endorsement is a powerful testament of the continued growth and acceptance of the COP program and the tremendous impact it can have on transforming not only individuals but also companies and entire nation’s workforces.”

The recognition will provide key subsidies for Malaysia citizens taking both the COP master classes and pursuing certification. Multimedia Development Corp. (MDeC), a national parastatal agency under the Ministry of Science, Technology & Innovation, will market the IAOP developed program along with the Ministry.

Through the Capability & Capacity Development Program Malaysia is working to transform its workforce to higher skill levels and become a developed nation by 2020.

“The COP program is clearly aligned toward MSC Malaysia’s national initiative to create a knowledge-enabled workforce” said Rob Cayzer, General Manager, Business and Market Development, MDeC. “The certification program will help us reach our goals of developing more competent and globally aligned leadership in the ICT sector, especially in the sourcing marketplace.”

Said Srikrishna Vadrevu, CEO, Sigmax-e Services & Committee Member, Outsourcing Malaysia: “The COP program will be a great asset to Malaysian executives looking to gain expertise in the rapidly growing and evolving business of outsourcing. I am sure a qualification like this will stand out and cry for attention when HR folks are searching for the right qualifications in a large pile of resumes”

“Nations in their pursuit of creating forward-looking and globally-oriented industries in the ICT sector have been grappling with one principal demand factor -- realigning and continually creating a talented knowledge-enabled workforce that's ready for the intricacies and complexities of a globalized world,” said Bobby Varanasi, Chairman & CEO, Matryzel Consulting, who holds the COP designation and is IAOP’s Asia Ambassador.

“Having proven its place as a premier global standard of excellence in the sourcing marketplace, COP is well positioned to address these very needs,” Varanasi said. “The Federal government’s adoption of the COP program reinforces not just IAOP's commitment to professional standards, but also its contribution to the needs of a growing marketplace where governments are increasingly emphasizing the need for such standards. This is an excellent recognition for the COP program and I'm sure it is just one of many more to come.”

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Forget India, Outsource to Arkansas

7/23/2010 6:24:00 PM

Source: money.cnn.com

By Jennifer Alsever

(CNNMoney.com) -- Looking for skilled, low-cost labor? Forget about India and China. How about Jonesboro, Ark.?

As the national unemployment rate hovers near 10%, some companies are starting to eye job-hungry areas of the country as prime candidates for the kind of outsourced work that once would have gone overseas. http://money.cnn.com/2010/07/08/smallbusiness/rural_onshoring/index.htm

Article features IAOP Academic Alliance Partner, Mary Lacity, an information systems professor at the University of Missouri-St. Louis.

How to Overcome the Initial Fear of Outsourcing

7/23/2010 6:31:00 PM

Mark Kobayashi-Hillary discusses how a company's culture can influence the outsourcing process and provides steps in order to combat the initial fear
Source: Shared Services & Outsourcing Network (SSON)

By Mark Kobayashi-Hillary

Contrary to what you may believe, not everyone has yet found a way to outsource the IT function. In some cases the department may not be large enough to warrant outsourcing as an option. In some cases, it’s just that there has never been enough reason to change the way things are done...
http://www.ssonetwork.com/topic_detail.aspx?id=8534&ekfrm=6

New IAOP Atlanta Chapter to Discuss Outsourcing to the U.S. and Keeping American Businesses Competitive

7/14/2010 11:20:00 AM

New IAOP Atlanta Chapter to Discuss Outsourcing to the U.S. and Keeping American Businesses Competitive
Leading Organizations Join with IAOP to Launch Greater Atlanta Area Chapter

ATLANTA, Ga., July 14 – The International Association of Outsourcing Professionals® (IAOP®) will launch its newest geographic chapter in the Greater Atlanta area with a discussion on the emergence of the U.S. as a hot spot for outsourcing.

The inaugural meeting of the chapter will be Aug. 30, from 6:30 to 9 p.m., at the law offices of King & Spalding at 191 Peachtree St. in midtown Atlanta.

Monty Hamilton, CEO of Rural Sourcing, will lead the discussion and share insights on global macro-economic trends that are driving this new movement as well as documented cases of how U.S. businesses are reducing costs and staying onshore.

“The United States is stepping up to become the new kid on the outsourcing block,” said the event organizers. “Just as foreign car manufacturers looked to low-cost labor in the South to gain an advantage, outsourcing within the U.S. is providing a cost-competitive alternative to the offshore option.”

The new chapter will promote education, training, best practices and professional development for companies that are buyers, suppliers and advisors on outsourcing, in all its forms - whether onshore, offshore, captive or third party

“We will work together to promote outsourcing as a profession and to build a network of outsourcing professionals across the region to share best practices that can help American companies grow and be more competitive,” said Thom Mead, chapter chair and regional vice president of marketing – North America for Firstsource.

EquaTerra/EquiSiis, Rural Sourcing and other leading Atlanta corporations are serving on the Executive Committee for this newest IAOP geographic chapter.

The meeting will also include discussion of the chapter’s charter and governance committee, upcoming events, and a networking reception for current and prospective members.

The association is seeking additional organizations and professionals from the Southeastern U.S. to join the Chapter. The Chapter’s Executive Committee will meet immediately prior to the general session.

The IAOP Atlanta chapter is a regional chapter within IAOP’s portfolio of over 40 chapters worldwide. Geographically based out of the Atlanta area, it will involve IAOP membership from Georgia and is also open to members in the greater Southeastern U.S. not served by other chapters.

The event is free and open to users, advisors and providers of outsourcing services who are individual or corporate members of IAOP. Non-members are invited to attend as a guest of IAOP. Click here to be added to the chapter notification list.

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Outsourcing Leaders Sought for IAOP’s Outsourcing Hall of Fame

7/2/2010 9:14:00 AM

Outsourcing Leaders Sought for IAOP’s Outsourcing Hall of Fame
Nominations Now Being Accepted for 2010-2011 Program

POUGHKEEPSIE, N.Y., June 1 – The International Association of Outsourcing Professionals® (IAOP®) today kicked off its nomination process for the 2010-2011 Outsourcing Hall of Fame that honors leading professionals from around the world who have positively contributed to business and society through outsourcing.

Now in its fifth year, The Outsourcing Hall of Fame is the most prestigious award available to individuals working in the field of outsourcing. Nominations will be accepted from IAOP members, Certified Outsourcing Professionals (COPs) and others in the industry via an online nomination form through July 30.

IAOP will induct individuals at an awards luncheon at the association’s annual conference The 2011 Outsourcing World Summit®, Feb. 21-23, at the Renaissance Esmeralda, Indian Wells, California.

The recognition program is open to customers, providers and advisors of outsourcing services from around the globe who generally are experienced senior level executives leading outsourcing initiatives in their companies.

The Hall of Fame is unique in its recognition of individuals not only for their contributions to the management practice and industry of outsourcing, but also for their contributions to community-based economic development, socially-directed investments, as well as career development, education and training through outsourcing.

Past honorees include executives from Family Dollar, Luxoft, SAP, Neusoft, ACS, Infosys, TPI, General Motors, Applied Materials, Accenture, Procter & Gamble, Capgemini and other firms. Honorees say the recognition has positively impacted them professionally and their organizations.

“The Outsourcing Hall of Fame is an important recognition of one’s ability on a long-term basis to contribute to the industry beyond any company or any deal,” said Kevin Campbell, Accenture’s group chief executive of outsourcing. “It puts outsourcing front and center and represents the good work of teams, and other people look at it as an important distinction.”

Said Ron Kifer, group vice president and CIO, Applied Materials: “Being inducted into The Outsourcing Hall of Fame is more than an honor, it is an acknowledgement that your efforts have had a profound effect not only upon the profession, but also upon the social landscape within which we live and work.”

Beyond professional achievements, the other important component of the award is recognition of corporate social responsibility in outsourcing. Hall of Fame honoree the late Dewang Mehta, past president of NASSCOM, was recognized for his pioneering efforts to use information technology in India to benefit the masses of the country.

“Nasscom and the not-for-profit Nasscom Foundation has set up a knowledge network which enables displaced people to find better jobs and work in small parts of the country,” said Dr. Ganesh Natarajan, immediate past chairman, NASSCOM, who accepted the award. “There’s an increasing focus today in India that all the successful companies should contribute a significant portion of their profits towards corporate social responsibility to really enable a new India to develop.”

For the full list of The Outsourcing Hall of Fame honorees and their bios, visit: http://www.iaop.org/content/23/152/1217/

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IAOP Seeking Nominations for Best Outsourcing Teams

6/21/2010 2:10:00 PM

International Association of Outsourcing Professionals Seeking Nominations for Best Outsourcing Teams

New Global Excellence in Outsourcing Award Recognizes Leading Outsourcing Teams in Best Practices and Innovation

POUGHKEEPSIE, N Y, June 21 - The International Association of Outsourcing Professionals® (lAOP®) today announced the first and only award program recognizing outsourcing professional teams for their innovation and best practices – The Global Excellence in Outsourcing (GEO) Award.

The GEO will distinguish outsourcing professional teams at customer organizations who have advanced the field’s best practices, created innovative solutions and delivered great results for their companies.

“We very excited about this new award program,” said IAOP Chairman Michael Corbett. “As outsourcing increasingly becomes a strategic, corporate-wide program it’s more and more often these teams of outsourcing professionals who are creating the results their companies need. Recognizing these teams will not only be great for the teams themselves, but will showcase their accomplishments in a way that raises the bar for all of us.”

Awards will be presented annually for:

The GEO Award for Best Practices -- recognizes a company’s outsourcing team for developing and implementing one or more advanced business practices that have enhanced the design, implementation and management of their company’s outsourcing program. The team will be recognized both for its contribution to the management practice of outsourcing and for delivering measurable results for their company.

The GEO Award for Innovation – given to an outsourcing team that has implemented a new type of outsourcing relationship or new outsourcing approach that is ground breaking and worth special attention by other organizations. The goal is to recognize a practical innovation that has produced measurable results.

Nominations are open to IAOP member and non-member customer teams globally and applications for the award are prepared and submitted by the outsourcing professional team itself. Submissions will be reviewed by a panel of judges who will select the winners.

Winners will be recognized at the IAOP Outsourcing World Summit® each February and will have the unique opportunity to share their leading-edge outsourcing approaches through multiple thought leadership activities led by IAOP.

For more information and to nominate your team, see GEO awards.

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IAOP Expands Outsourcing Certifications to Include Designations for All Career Levels

7/22/2010 11:21:00 AM

International Association of Outsourcing Professionals Expands Outsourcing Certifications to Include Designations for All Career Levels
New Associate Certified Outsourcing Professional Added

POUGHKEEPSIE, NY, July 22 – Outsourcing professionals working at every career level from entry-level to C-suite positions can now demonstrate their leadership in the field by gaining professional certifications through several new families of certifications unveiled today by the International Association of Outsourcing Professionals® (lAOP®).

IAOP has expanded its certification and professional development programs in response to increased market demands for professional certifications in the outsourcing industry from both individuals, outsourcing companies and governments.

Professionals gaining certifications typically receive higher recognition and compensation while companies can expect consistent, higher-quality results by working with these certified individuals.

“With our expanding range of certification offerings, IAOP is creating opportunities for professional development and recognition at each stage in an individual's career,” said IAOP Chairman Michael Corbett.

Through IAOP’s Outsourcing Professional Certification Framework (OPCF), the association’s certification program has been expanded from the original Certified Outsourcing Professional® (COP) designation for outsourcing professionals.

A new Associate Certified Outsourcing Professional (aCOP) has been added in the COP family as well as new certification families for executives and specialists working at customer, provider and advisor organizations.

Joining the professional development offerings are the new:

Certified Outsourcing ExecutiveTM (COE) designation for individuals who are recognized by IAOP and their peers in the outsourcing industry as demonstrating superior leadership and delivering consistently positive results through outsourcing and/or shared services. COEs may work as customers, provider or advisors and typically hold or have held C-level positions in public or private institutions worldwide.
Certified Outsourcing SpecialistTM (COS) family of certifications that recognize individuals primarily involved in the delivery of outsourcing services. The first certification in the new COS family to be introduced is the COS Transaction Processing (COS-TP) certification with others being developed.

To receive the COS-TP certification, professionals demonstrate their proficiency in data entry speed and accuracy by taking the COS-TP test powered by BeyondCore. Previously known as the IAOP OperatorEvaluator exam, the functions, availability and pricing have not changed. Any prior IAOP OperatorEvaluator scores and ratings will automatically become an identical IAOP COS-TP score and rating.

Building on the COP Program

Since being introduced in 2006 by IAOP, the COP designation has become globally recognized as the industry’s de facto standard of excellence. Individuals receiving the prestigious designation demonstrate their experience and knowledge against an independently developed set of industry-wide standards.

Earning this certification powerfully demonstrates that individuals possess the knowledge required to design, implement and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes.

The newest aCOP designation focuses on documenting the individual’s knowledge of the management process of outsourcing itself. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.

To become an aCOP, individuals must pass the COP Exam and successfully complete the live or online COP Master Class. On achieving the aCOP certification, individuals may go on to document the required experience to achieve the COP certification level as well.

“This new certification framework from IAOP addresses a cross-section of functional skills and provides the hierarchical path required to enhance the value from outsourcing,” said Rajiv Dua, COP, PMP, CGEIT, CISA, ITIL V3 Expert.

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IAOP Partners with Confederation of Indian Industries to Advance Outsourcing

7/9/2010 9:57:00 AM

IAOP Partners with Confederation of Indian Industriesto Advance Outsourcing
Outsourcing Association Forming New Chapters Throughout India

POUGHKEEPSIE, NY, March 3 – The International Association of Outsourcing Professionals® (IAOP®) and Confederation of Indian Industries (CII)today announced an affiliate association partnership to promote outsourcing.

The two associations will work together to advance the outsourcing, offshoring, shared services and related management practices, industries and professions in India by forming new IAOP chapters; holding conferences, training and certification programs; sharing research and thought leadership; and many other industry-advancing initiatives.

CII will encourage the use of outsourcing as an effective management tool across all industry sectors. It will assist member organizations that provide outsourcing services in information technology and business process outsourcing (BPO) and other areas, including healthcare, manufacturing and financial services, in their business development and operational delivery capabilities.

Through the agreement, IAOP will encourage advancement of professional standards for outsourcing and thought leadership, as well as provide a platform to share global best practices to help improve overall outsourcing outcomes in India.

IAOP Chairman Michael Corbett said the alliance will bring both customers of outsourcing and service providers from across the entire spectrum of Indian industries into the association’s global outsourcing community.

“This strategic alliance will bring added insights and better outsourcing outcomes to these companies and enhance our global thought leadership and network to the benefit of the industry,” said Corbett, who signed the agreement with CII’s Director General Chandrajit Banerjee.

Dr Ganesh Natarajan, Chairman, CII National Committee on IT, ITeS & eCommerce, and Vice Chairman & CEO, Zensar Technologies Ltd., said, “This is an exciting opportunity for global best practices in outsourcing to be brought to the entire services sector in India. There is a 3 trillion opportunity in services outsourcing and we hope to see at least $500 billion dollars of this happening in India in the next 10 years.”

Arijit Sengupta, the India Ambassador of IOAP and the CEO of BeyondCore, Inc. said, “In collaboration with CII we are rolling out the IAOP outsourcing professional and workforce certification programs throughout India and will establish local chapters in key cities.”

The newest IAOP Chapter to launch as a result of the partnership will be the Bangalore chapter that will hold its first meeting on March 18, from 5 to 7 p.m. at the Infosys campus at MC Hall, Gate 1, Electronics City, Hosur Road. Infosys and Intel are co-chairs of the chapter. The two associations also will hold an Asian conclave in New Delhi in November 2010.

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